Wmata
Wmata Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 2 reviews; consumers are mostly dissatisfied. Rating distribution shows mixed positive and unfavorable experiences. Pros cited are convenient and safe, cons include limited hours and issues with balance transfers and lost-fare handling.
Key Takeaways for Future Customers
- Read Wmata reviews to set expectations about punctuality and station service.
- Expect limited hours and verify card balance transfers; contact customer service for billing or refund concerns.
Negative Feedback / Risk Areas
- Frequent customer complaints about tardy drivers and rude staff behavior.
- Problems with balance transfers, lost-fare credits, and poor customer service response.
Positive Feedback
Passengers value safety, convenience, the website, and periodic discounts and special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 2 reviews; consumers are mostly dissatisfied. Rating distribution shows mixed positive and unfavorable experiences. Pros cited are convenient and safe, cons include limited hours and issues with balance transfers and lost-fare handling.
Key Takeaways for Future Customers
- Read Wmata reviews to set expectations about punctuality and station service.
- Expect limited hours and verify card balance transfers; contact customer service for billing or refund concerns.
Negative Feedback / Risk Areas
- Frequent customer complaints about tardy drivers and rude staff behavior.
- Problems with balance transfers, lost-fare credits, and poor customer service response.
Positive Feedback
Passengers value safety, convenience, the website, and periodic discounts and special offers.
Media from reviews
Baltimore, Maryland
Needed to move Balances off Non-Working Cards
- - The working card shows a balance; the 3 non-working cards have none as of 9:30 PM, and balance transfers should be immediate but are delayed.
I was advised that the balance on the card that does work, however, it did not go to plan because I dont have the balance from any of the 3 non-working cards on my active card as of 9:30 PM. I recall theres a delay in when its available however its a balance transfer and it should be an immediate availability.
- Convenient and safe
- Does not run 24 hours a day
Preferred solution: Balance Transfer
User's recommendation: See above comments
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Verified ReviewerUnacceptable behavior
- - Bus Z2 7271 was scheduled to depart SS at 7:40 am; the driver left at 7:39 for a restroom and returned at 7:55, claiming the 7:40 am departure.
Today 11/1, Z2 bus 7271 has a scheduled departure from SS at 740a; the driver pulls up at 739a and says she has to use the restroom. She returns at 755a, and I ask what time this bus is supposed to leave.
She replies 740a, but there is no law saying I cant use the restroom. Was that the same reason you didnt show up yesterday at 740a? You should know people have a set time to report for duty, WMATA may not hold you accountable for tardiness my employer would.
She says I was here, and I tell her Maam, please stop lying.
Guess what she tells me? Tomorrow I am still going to use the bathroom for 15 mins.
Preferred solution: Staff training
User's recommendation: Expect the worst
Washington, District Of Columbia
Racist bus riders and driver
- - S4 bus at 4:45pm crowded; my backpack touched a woman.
- - She accused me of rudeness; race-based tension followed; the driver stopped and I exited.
S4 on 16th street southbound 4:45pm got on. Bus was packed.
My backpack brushed a black woman. She proceeded to snarl and call me rude and another peer said the same thing that I was supposed to apologize. Since it was crowded it couldnt be helped and it had not hit her just brushed another standing passenger. Both women proceeded to escalate because i called them rude.
For the IT WAS ALL ABOUT THE PERSON NOT THE BEHAVIOUR. Driver pulled over while black woman began shouting i need to get off. I got off while driver was talking with another metro security. It was blatant racism and total lack of understanding instead that black woman all she wanted was more space to stand.
The metro wmata would not take my call. When i called customer service the receptionist answered then hung up.
Very lousy experience. Talk about how blacks destroy the very institutions that are supposed to help improve their lives just to get some race pie to eat.
Alexandria, Virginia
Lost 10$ at Eisenhower station
- - I lost $10 at the Eisenhower stop.
- - The desk clerk signed loss paper and said to call for $10 credit to my card; cash inserted and wouldn’t be returned.
I lost 10$ at the Eisenhower stop. The lady at the desk signed a paper that I lost 10$ and to call this number to have a 10$ credit to my card. I put in the cash without scanning the card first and it wouldn’t return the cash.
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