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WizKids

wizkids.com
What is your customer experience with WizKids?

WizKids Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • WizKids has 1.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Items look great & unique.
    Cons: No customer service to help.

  • Recent recommendations regarding this business are as follows: "Buy a 3D printer instead of anything from WizKids.", "Buy elsewhere, shipping is pricey.", "Use miniaturemarket.com", "Buy via another doirce.", "Pay attention to what you order".

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Media from reviews

WizKids - I really need you wiz
WizKids - Never received my package
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Ngong P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Akonolinga, Centre

I really need you wiz

WizKids - I really need you wiz

I really like your songs wiz am an upcoming artist trying but no sponsor is been long i started music but no change i start following wizkid FC i know almost all of your tracks

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Anonymous
map-marker Nashville, Tennessee

Missing Items Never Sent

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They failed to ship all items ordered. When I sent an email I was told it would be shipped out, but never received it.

All followup emails were ignored. Just buy a 3D printer instead of buying from here.

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User's recommendation: Buy a 3D printer instead of anything from WizKids.

Anonymous
map-marker West Sacramento, California

Help with online store

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No answers, price will say one thing on screen then change in cart with no explanation. Absolute garbage of an e-commerce site. Try buying an off the shelf website it will be better.

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User's recommendation: Buy elsewhere, shipping is pricey.

Tammy F Ogl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my package

WizKids - Never received my package

Hello, Tammy Fox here. I am writing in regards to a order i placed on April 4,2024.

It was shipped on April 9, 2024 with a delivery date of April 15th. We have not received it.Wont give us any tracking information.So went to local post office today and they said it never left the original scan in Memphis Tennessee. Can i get a replacement?

As my boyfriend and i have spent thousands of dollars on your products. He loves his dungeon and dragons.The order number for this order is 65031-wk

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Loss:
$66
Anonymous
map-marker Addison, Texas

Getting ripped off

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Pre- ordered Gargantuan Bahamut and got charged almost immediately for an item not expected to ship until September (4 months away). Also get way over charged.

Over $40 more than another site selling the exact same item.

Now way to rectify as no one answers a phone or email. Last time I will order direct!

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User's recommendation: Use miniaturemarket.com

Jedi M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for item at prerelease. Never sent. #53046-WK

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Order #53046-WK

Paid for two items, wheels of vengeance werewolf play at home kit and sherlock holmes set. Was told two packages.

One would be sent as soon as released. The other next year when released.

Wheels of vengeance was released weeks ago. I see the set at the store, but not in my mail. It has not even shipped yet.

Please.remedy this.

Update:

Was told if I order more than one thing, even from separate sets, I have to wait until the last thing is available before they send anything.

Every other company would either send the items as they become available, let you know their policy, or even offer you 2 shipping charges and choice to get asap or wait. Their site only mentions you have to wait until the product is available before it is shipped.

When you order something available now, apparently they do not tell you that you have to wait until the last available item is ready before shipping. Meanwhile, you can get the same item today and often cheaper at your LCS cause they buy in bulk.

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Preferred solution: My items that are available shipped asap

User's recommendation: Pay attention to what you order

Anonymous
map-marker Wake Forest, North Carolina

Customer support shipping address error

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Ordered a product, discovered the website wont accept us format addresses. Tried to contact customer service hit wall of silence.

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User's recommendation: Buy via another doirce.

Teri M Fml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You can't get a hold of anyone.

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Need to cancel an order that has a pre-order. They changed the pre-order date to next year & both items were to be Christmas presents.

I wanted order cancelled & refunded so I can place 2 separate orders & get the one item in time for Christmas. Left email on 10/06, it's not 10/12 & not response. I found a phone number & called but you can't talk to a person so had to leave a message.

Starting to wonder about this company & may have to call my cc company to open a dispute & just for get about buying from them. Saw other reviews about bad customer service after I made the phone call.

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Pros:
  • Items look great & unique
Cons:
  • No customer service to help

Preferred solution: Full refund

User's recommendation: Just be aware if you have an issue with your order, you may not be able to get a hold of a person to fix it.

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