
Withlocals
Withlocals Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Withlocals has 4.5 star rating based on 4 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Private tours.
Cons: Need to select more carefully their guides, No contact for with locals no accountability or leadership.Recent recommendations regarding this business are as follows: "Apparently reputable company. Am awaiting thier response.", "If it takes your host more than 24 hours to respond to a booking (even though policy is 48 hours) cancel your request.", "There is no central contact route for this company, so if you need to reschedule a tour or have an issue there is no way to proceed", "Highly recommend Withlocals as we have used them on past trips and will continue using them in the future.", "We trust With Locals band have always had wonderful experiences with their guides… this was an instance of miscommunication which was successfully resolved.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Withlocals has 4.5 star rating based on 4 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Private tours.
Cons: Need to select more carefully their guides, No contact for with locals no accountability or leadership.Recent recommendations regarding this business are as follows: "Apparently reputable company. Am awaiting thier response.", "If it takes your host more than 24 hours to respond to a booking (even though policy is 48 hours) cancel your request.", "There is no central contact route for this company, so if you need to reschedule a tour or have an issue there is no way to proceed", "Highly recommend Withlocals as we have used them on past trips and will continue using them in the future.", "We trust With Locals band have always had wonderful experiences with their guides… this was an instance of miscommunication which was successfully resolved.".
Review authors value the most Exchange, Refund and Cancellation Policy and Website. The price level of this organization is low according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSlow response from local guides.
First, **I'm not a pissed consumer.** Just want an answer to a typical guest inquiry before booking and paying.
Two messages have been sent: One to Ellie in Barcelona and one to Simone in Rome. Admittedly I am a first time user of WithLocals so my expectation of responses from the guides may not be realistic.
I live in the US and understand the time differences.
I'm used to ToursByLocals who's guides are quick to respond to inquiries made directly to them. HQ staff monitor these and if a guide is unable to respond a staff member will. I always want to confirm itineraries and prices with the guide directly.
I found your website is a bit awkward if you want to do that. Jeff Buchanan
User's recommendation: Apparently reputable company. Am awaiting thier response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with a host
There is no way to reach With Locals as an entity, so you can be trapped by the level of professionalism of the host. I've have excellent experiences, but having a frustrating time with Ellie in Barcelona.
We have a booking for Sept. 3.
On 14 May Ellie reached out advising:
I have a change of vacation plans, could you have your tour a few days later?
I replied on 14 May we cannot. Do you need to cancel?
I followed up on 16 May asking again if she needs to cancel, and Ellie advised Ill know for sure in a few days, thanks
It's 28 May and still no update from Ellie (despite my following up a few times), no one else offers her tour, and if I cancel I lose 10 percent.
I feel trapped, and overall don't want to proceed with a tour with Ellie regardless of her availability. I believe Ellie is ignoring me so that I cancel as a guest, so a cancellation as a host doesn't reflect poorly on her.
- Private tours
- No contact for with locals no accountability or leadership
Preferred solution: Full refund
User's recommendation: If it takes your host more than 24 hours to respond to a booking (even though policy is 48 hours) cancel your request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlways been reliable
Everything was resolved - thank you. It was a matter of having downloaded the app, but having all previous communication through the website, it was difficult. All good now.
Preferred solution: Nothing
User's recommendation: We trust With Locals band have always had wonderful experiences with their guides… this was an instance of miscommunication which was successfully resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unable to reschedule a tour
Ive been trying to reschedule a tour for several days. My flight has been rescheduled and I will it be in Hong Kong on Monday but rather will be there Sunday.
My chosen tour guide is unavailable but another one is. Can I reschedule my tour for them?
User's recommendation: There is no central contact route for this company, so if you need to reschedule a tour or have an issue there is no way to proceed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Booking cancellation by host # FD076EDD
Company fixed the issue and I have been provided with apology.
On Wednesday 27 i have a message on Whatsapp from him with information on transportation restaurants additionnal tours and clothes fabric. I replied to him that due to the limited time i have i will just take the 2 hour tour. I dont know what he has understood but he replied that he is booking his time and décider to cancel the tour. He was too busy.
At this point i have kindly requested to maintain the tour as booked. If not i will complain with the company. I dont know what happened to him but he started to become arrogant and agressive. Then it was an escalade.
Finales he decided to cancel the tour. He was sending offending messages on Whatsapp and to my émail. As a paying guest this attitude and béhaviour is totale unacceptable. He probably had problèms with tourists in the part i assume.
But he cannot treat people like that. He is not able to work with tourists. He hâtes them. I have never been insulted like he did.
I am asking you to take all the necessay mesures to remove Michael as à host. In the meantime you are not able to provide another guide in Hoi An. It is my first expérience with Withlocals and my last.
Regards. Gérard DANGELA
- Need to select more carefully their guides
Preferred solution: Apology
Cancel
It was very unfortunate that our tour guide came down with Covid, and we were left without a tour, however, that was fine as we all know people get sick. A refund was issued before my trip was over which is excellent customer service from my point of view. All our other Withlocals tours have been amazing and I highly recommend this company to anyone traveling to Spain or Portugal.
User's recommendation: Highly recommend Withlocals as we have used them on past trips and will continue using them in the future.
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Dear Gerard, We would like to once again apologize for the inexcusable behaviour of our host. On top of your refund, we have in the meantime offered you a voucher of your full tour value which we hope you will use to give us another chance. We wish you all the best on all your future travels!