Anonymous
map-marker Beverly Hills, Florida

Fraud

Withlacoochee River Electric - Fraud
Withlacoochee River Electric - Fraud - Image 2
bill was paid, I have shown proof to multiple company employees and they refuse to apply my payment to my account and have been harassing and threatening me and say they will disconnect service if I do not pay a second time
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User's recommendation: find a home not serviced by withlacoochie, they are thieves

1 comment
Guest

If you have not already done so the bank will gladly provide proof to you that your payment was taken and by whom it was taken. You either mail that in with the letter certified mail return receipt requested and signature required, or you walk into the office ask for a payment manager and present them with the evidence from the bank that your payment was cashed and taken.

I can assure you at that point there will be no request for further payment because they know they will lose in court. Yes it's a pain in the butt for you to have to go through that but it's one way to resolve the situation once and for all.

Anonymous
map-marker Beverly Hills, Florida

Fraud

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Withlacoochee River Electric - Fraud
Withlacoochee River Electric - Fraud - Image 2
electric bill was paid with payment confirmation via website payment method, and email confirming the payment was processed and received by wrec... now they claim they dont have my payment, never got it, and are threatening to shut off service if additional payment is not made... I showed proof to 2 employees and they both refused to correct the issue
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1 comment
Guest

If you do not have a printed copy of the website confirmation of your payment, you need to get a copy of the statement from the bank or credit card company showing that your money was taken. You mail that in certified mail, return receipt requested, signature required, with a letter saying here is proof that you got my money and I do not intend to pay you twice.

Even better in my opinion and I have done it on behalf of customers before is to walk into their office, ask for a billing or financial manager or supervisor and present them with the information. It may be a pain in the butt but it will resolve the situation because they don't want to go to small claims court and know they're going to lose.

Marilyn G Qqf

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Verified Reviewer

Someone else's bill received

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Received someone else's bill at our address. Call placed to customer service, whose number was serenely difficult to find on your website. Requested a callback.
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Pros:
  • Good prices
Cons:
  • Difficult website

Preferred solution: Nothing

Anonymous
map-marker Tampa, Florida

Power line down

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I pulled line down, called and team quickly showed up, professionally reattached line to home better than was before. Kind, courteous. I may add this was not emergency, I still had power. This was on a Saturday morning only two day after hurricane Ian. Thank you.
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User's recommendation: Hope you have withlacoochee power!!!

Jerry R Ayv

EFT monthly deduction

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Original review Oct 21, 2021
I am currently on budget bill and last month I opted to be on EFT. Well my bill falls on the 17th of every month, and now I find out that there saying that my eft bank information they were not able to process my payment, although my account info is stored in there website. So as a consequence of this they are going to remove me from the budget bill and charge me a late fee. What a scam!
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Loss:
$25
Cons:
  • Business practices

Preferred solution: I would like to keep my budget bill plan and not be charge a late fee. they have my stored bank account ending in 7524 that I've been using for the last year.

User's recommendation: Be aware of that shady tactics!

Seena Oel
map-marker Port Richey, Florida

Unreasonable billing practices

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Complaint Type: Billing or Collection Issues Description of Complaint: I'm Disabled and have a billing dispute that needs to be resolved I feel my rights have been Violated for the sum of approx $ 67.00 and being cut off when I paid $ 90.00 dollars just three weeks before on 10/1/19 I feel this is unfair billing practices for one I have mentioned that I only get paid once a month on 1 St of each month and explained to them I could only afford $ 90 for Oct 2019 they seemed to not want to hear that I consider it as unfair billing practices and feel I should not have to pay a reconnect fee of $ 40.00 how is it that does not acknowledge the Americans with Disabilities Act. It is a Federal law that all Businesses have to go by no exceptions to the rule this I feel is also an act of Disabilities Discrimination all I asked for was a reasonable accommodation of billing due to date change and the have failed so I feel it was a ploy to get more money than the actual bill no other Disabled person shall have to deal with a monopolized company as I will advocate for changes in the current unfair billing practices of such company I'm not trying to get out of a bill but I shouldn't have to fight these people each month and cause me serious health Issues I have heart conditions and Diabetes along with Depression
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