Withlacoochee River Electric Reviews
Withlacoochee River Electric Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Withlacoochee River Electric 1.9 star rating based on 3 reviews; consumers mostly dissatisfied. Rating distribution shows 67% unfavorable. 100% of users would likely recommend the company. Pros include good prices; cons cite business practices and a difficult website.
Key Takeaways for Future Customers
- Read Withlacoochee River Electric reviews before signing up.
- Expect issues related to billing and customer service access on the website.
- Good price level but weigh cost vs reported customer complaints.
Negative Feedback / Risk Areas
- Repeated billing disputes and threats of disconnection despite proof of payment.
- Difficulty finding contact info and problematic online payment processing.
- Allegations of unfair billing practices and poor collections handling.
Positive Feedback
Staff responded quickly and professionally to a downed power line after a storm; reviewers note good prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Withlacoochee River Electric 1.9 star rating based on 3 reviews; consumers mostly dissatisfied. Rating distribution shows 67% unfavorable. 100% of users would likely recommend the company. Pros include good prices; cons cite business practices and a difficult website.
Key Takeaways for Future Customers
- Read Withlacoochee River Electric reviews before signing up.
- Expect issues related to billing and customer service access on the website.
- Good price level but weigh cost vs reported customer complaints.
Negative Feedback / Risk Areas
- Repeated billing disputes and threats of disconnection despite proof of payment.
- Difficulty finding contact info and problematic online payment processing.
- Allegations of unfair billing practices and poor collections handling.
Positive Feedback
Staff responded quickly and professionally to a downed power line after a storm; reviewers note good prices.
Media from reviews
Beverly Hills, Florida
Fraud
- - I paid the bill and showed proof; they won't apply it to my account.
- - They harass and threaten to disconnect me if I don't pay again.
bill was paid, I have shown proof to multiple company employees and they refuse to apply my payment to my account and have been harassing and threatening me and say they will disconnect service if I do not pay a second time
User's recommendation: find a home not serviced by withlacoochie, they are thieves
Beverly Hills, Florida
Fraud
- - Paid electric bill online; confirmation and email show payment was processed.
- - Now they claim they don't have the payment and threaten to shut off service.
electric bill was paid with payment confirmation via website payment method, and email confirming the payment was processed and received by wrec... now they claim they dont have my payment, never got it, and are threatening to shut off service if additional payment is not made... I showed proof to 2 employees and they both refused to correct the issue
If you do not have a printed copy of the website confirmation of your payment, you need to get a copy of the statement from the bank or credit card company showing that your money was taken. You mail that in certified mail, return receipt requested, signature required, with a letter saying here is proof that you got my money and I do not intend to pay you twice.
Even better in my opinion and I have done it on behalf of customers before is to walk into their office, ask for a billing or financial manager or supervisor and present them with the information. It may be a pain in the butt but it will resolve the situation because they don't want to go to small claims court and know they're going to lose.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone else's bill received
Received someone else's bill at our address. Call placed to customer service, whose number was serenely difficult to find on your website. Requested a callback.
- Good prices
- Difficult website
Preferred solution: Nothing
Tampa, Florida
Power line down
- - They arrived Saturday, two days after hurricane Ian, and reattached the line to the home.
- - The team was kind and courteous.
- - No emergency; power remained.
I pulled line down, called and team quickly showed up, professionally reattached line to home better than was before. Kind, courteous.
I may add this was not emergency, I still had power.
This was on a Saturday morning only two day after hurricane Ian. Thank you.
User's recommendation: Hope you have withlacoochee power!!!
EFT monthly deduction
- - On budget bill, I opted for EFT last month; bill due 17th.
- - EFT payment wasn't processed; I'll be removed from budget bill and charged a late fee.
I am currently on budget bill and last month I opted to be on EFT. Well my bill falls on the 17th of every month, and now I find out that there saying that my eft bank information they were not able to process my payment, although my account info is stored in there website.
So as a consequence of this they are going to remove me from the budget bill and charge me a late fee. What a scam!
- Business practices
Preferred solution: I would like to keep my budget bill plan and not be charge a late fee. they have my stored bank account ending in 7524 that I've been using for the last year.
User's recommendation: Be aware of that shady tactics!
Unreasonable billing practices
- - Disabled customer disputes ~$67 bill after paying $90 on 10/1/19 and being cut off.
- - Seeks ADA accommodation and opposes $40 reconnect fee.
Complaint Type:
Billing or Collection Issues
Description of Complaint:
I'm Disabled and have a billing dispute that needs to be resolved I feel my rights have been Violated for the sum of approx $ 67.00 and being cut off when I paid $ 90.00 dollars just three weeks before on 10/1/19 I feel this is unfair billing practices for one I have mentioned that I only get paid once a month on 1 St of each month and explained to them I could only afford $ 90 for Oct 2019 they seemed to not want to hear that I consider it as unfair billing practices and feel I should not have to pay a reconnect fee of $ 40.00 how is it that does not acknowledge the Americans with Disabilities Act. It is a Federal law that all Businesses have to go by no exceptions to the rule this I feel is also an act of Disabilities Discrimination all I asked for was a reasonable accommodation of billing due to date change and the have failed so I feel it was a ploy to get more money than the actual bill no other Disabled person shall have to deal with a monopolized company as I will advocate for changes in the current unfair billing practices of such company I'm not trying to get out of a bill but I shouldn't have to fight these people each month and cause me serious health Issues I have heart conditions and Diabetes along with Depression
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If you have not already done so the bank will gladly provide proof to you that your payment was taken and by whom it was taken. You either mail that in with the letter certified mail return receipt requested and signature required, or you walk into the office ask for a payment manager and present them with the evidence from the bank that your payment was cashed and taken.
I can assure you at that point there will be no request for further payment because they know they will lose in court. Yes it's a pain in the butt for you to have to go through that but it's one way to resolve the situation once and for all.