Kate S Qlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreliable, expensive Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Nov 01, 2022

I purchase two chests for a decorating project. No sooner than I placed the order, my AmEx was charged.

However, I did not receive a confirmation, invoice, or any notification of when the items would be shipped. I tried to log into the website, and it would not let me. I wrote to customer service and got a response from Katrina telling me she would look into it. I explained that I did need an email confirmation and receipt.

She said I should log onto the website... I had already explained that the site would not let me log in. I decided to cancel the order as I'm now very leery of doing business with this company. I called customer service and was unable to talk with anyone.

Finally, after four emails and the inability to talk to anyone, I called AmEx talked with a manager, and explained the situation. AmEx is holding my payment as a dispute. I'm thoroughly done with Wisteria.

I had never purchased anything before and will never again. Please beware.

View full review
  • Nice catalog
  • Poor customer service

Preferred solution: Full refund

User's recommendation: I did not do my due diligence on this merchant. I spend a lot of money on sites that I trust for my clients, i.e. Frontgate, Pottery Barn, Williams-Sonoma Home, etc. I have never experienced anything like this.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article