Beverly N Esb

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Verified Reviewer

Can’t activate account

Contains 1 confidential file for company representatives

I went to the website to activate, but I did not have a password and did not receive an email on how to retrieve a password or to add a password (which I do not have)! Help, please!

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Pros:
  • Set up account for dog sample

Preferred solution: Help activate account to send in dog sample

User's recommendation: Make it easier for first time users.

Kacy W Qsp

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Verified Reviewer
| map-marker Seattle, Washington

Can't activate kit

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Activation of kit was just not clear enough when it came time to enter city. I did, however it did not say to enter state & zip with it.

I used pissedconsumer to request help & Wisdom got back to me immediately and helped complete Activation.

Well done...Be sure to enter city, state & zip

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User's recommendation: Make sure you include city, state & zip in last entry for activating kit.

Lee P Ema

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sarasota, Florida

Complaint

Ordered kit ages ago never told me results luckily I reminded myself too log in!!I will like a full refund and Im extremely unhappy and will name and Shane you if I do not get a full refund!!

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Loss:
$100
Beth O Uor
map-marker Pikeville, Kentucky

I’m done with this if you can’t call me or email me I will go back to embark

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If you cant call me at +160******** or email me at bethousley95@***.com I will go back to embark.. this is a little much trying to get some information before I order I dont need to say anything else but yet 100 characters are required thats insane so I guess I will just babble to get some letters on here..

is this how your customer service works.. I wondered why it said pissed customer consumers but Im getting a little idea why

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Beth O Uor
map-marker Pikeville, Kentucky

I have some questions before I order

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Can you please email me or call me at +160******** I have some questions before I order.. I only need coat and color genetics done..

Im looking for a certain color so I know which pup to keep..

Im a chihuahua breeder and my page is called chihuahua lane by Beth Ousley The mom is a wolf sable and is pregnant now but I need testing done once puppies arrive so I know which pup to keep.. Im looking for genetics like the mom..

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Preferred solution: Just some help from a person and not a robot please

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