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My phone was lost and/or stolen and I have no way of contacting Wirefly to replace it. I had my phone from wirefly for about a year when it was lost/stolen. And, when I tried to contact Wirefly about it, I couldn't find any contact information that worked. I have been paying monthly for the protection plan. And now i don't have a phone. But, what I don't understand is, why Wirefly would not have any contact information that can be found on the...
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Anonymous

options69 Samsung claims the phone has "moisture damage" but they never took it apart, the warranty seal is still intact and I can not find any means to contact wirefly as I paid for th...

Anonymous

phone guy Wirefly went bankrupt in March (Chapter 7). I.e. the owners walked away from all their obligations and let a bankruptcy court deal with liquidating assets. Tough luck for anyo...

hi i place an order on 14th feb with order number 380789948. in which two verizon lines with samsung galaxy note 3 an samsung galaxy s4 was bought.i have received the samsung galaxy note 3 and they send me the wrong color first then i returned it and the replacement never came to me.still the samsung galaxy s4 was pending as they say don't have it in the stock all the time.now when i call to wirefly i am get to know that they shutdown the...
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clmihal

clmihal how did you pay for it. Credit card? try calling the credit card company to launch an investigation and for credit.

#479293
I have never been treated so RUDE and with disrespect in my entire life and coming from a company in this day of age the one of there mainstays is Customer service, this company lacks it all departments. After ordering 2 phones on a Groupon that was then sent to Wirefly on ordering. Here it comes. Order 2 phones and order was placed and then a following email was sent for tracking purposes. Well ok get the email was saying the phones that was...
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Wirefly_Support

Wirefly_Support I am very sorry to hear that you have had this issue with your order. I would like to work with you to see if we can resolve this. If you would please email me your order nu...

What an ordeal this has been. Tried to order 2 phones days ago. Keep getting calls for more info and for the other person on my account. 30 minutes on the phone yesterday and they still didn't figure it out. Couldn't reach a live person so did online chat for 30 minutes today, they finally gave me a number to reach a live person. I called and they put me on hold for 10 minutes. I finally cancelled. These guys suck. This is why I was trying to...
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Wirefly_Support

Wirefly_Support I am very sorry to hear that you had this experience. It does not sound right and I would like to work with you to address this, make sure your order is cancelled and see how...

Think twice before you purchase from this company ! I was sold a refurbished phone and when I called they lied to me and said they never sell used devices. Well I guess I must just be *** for thinking that having pictures and numbers already saved meant it was USED !!! I called and spoke to customer service, which again was a joke, none of them speak English and they made me feel like I was some kind of *** because they sold me a used phone. Had...
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Wirefly_Support

Wirefly_Support I am very sorry to hear you have had this experience with us. I can assure you we do not sell used or refurbished phones, we get our phones directly from the carrier or their...

I have been having issues with this company for over a month. It started with a defective device being shipped to me, and now it seems to just be getting worse. They won't replace my device and now I find out that the whole company is outsourced. I was dealing directly with the Office of the president and now I find out that I can no longer be transferred because they no longer exist. Terrible business practices not that I was getting anywhere...
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Wirefly_Support

Wirefly_Support I am very sorry to hear that you are having problems with your order. I work at our HQ in Reston, VA and would like to see how I might be able to assist you. If you would pl...

#348540

same as previous post but I have not been able to contact a person by phone 3 tries is enough for me. did get the auto post and john bailey notified but nothing. 2 weeks no communication from them cancelled order. cant believe this place is still in business. just the whole page when you view cell phone purchase from searching the internet they are the best but after looking further in this is not true. The reviews I saw on this site are about...
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Wirefly_Support

Wirefly_Support I am sorry to hear that you have had a frustrating experience ordering through us. I would like to look into this issue. If you would please email us your order number and con...

#344435
THE COMPANY HAS GREAT DEALS DUE TO HOW THEY PLACE YOU IN THERE SYSTEM,YOU WILL NEVER BE ABLE TO TRANSFER YOUR NUMBER THE BILL IS GOING TO BE HIGH, AND YOU WILL NEVER BE ABLE TO GO TO YOUR PROVIDER DIRECTLY UNLESS YOU PAY THE FULL BALANCE FOR A PHONE, I WAS TOLD I COULD NOT EVEN EXCHANGE MY PHONE UNLESS I GIVE THEM MY SIM CARD LEAVING ME WITH OUT A PHONE FOR TWO WEEKS, THEY WILL NEVER LET YOU SPEAK TO A MANGER TO GET IT RESOLVED AND THERE...
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Wirefly_Support

Wirefly_Support Hi, I am sorry to hear that you have had this problem with your order from us. What you described does not sound right, and I would like to review the order to see what happe...

#336508

Wirefly sold us an insurance policy for our phone....They have been emailed police reports and every time they receive what they ask for they ask for something additional....It has been a week and still NO replacement phone has been sent !!!There is no one that you can speak with...I guess they think that if they *** you around enough you'll just go awayWHAT MORE COULD THEY POSSIBALY WANT, WE PAID TO PROTECT THE PHONE AND WE HAVE RECEIVED NO...
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Wirefly_Support

Wirefly_Support I am really sorry to hear you are having issues with your MDPA claim. I would like to help you and work with you and MDPA to get your claim resolved ASAP. If you would pleas...

I ordered my Galaxy Note II over almost two weeks ago and it still has not been shipped! I am sooo annoyed with this because I paid extra to have it shipped to me so I would have it in time before I move. Now I have moved and Wirefly but me at the end of the shipping list since I now have a new address. I AM SO MAD. I was expecting that phone a long time ago, I want a *** discount for the inconvenience. I am without a cell phone because I sold...
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Anonymous

Dont trust Same issue, ordered a phone they told me was in stock and transferred me to another rep to confirm my order who then told me the phone was NOT in stock. and then they wanted m...

Wirefly_Support

Wirefly_Support I am sorry to hear that you are this upset with the delay in your order being fulfilled. I can assure you that the phone is out of stock, and the carrier has not provided an e...

#331202