Best Dentist for implants

Can't say enough good things about Dr. Chris Winterholler and his staff. My upper teeth needed to be replaced and as it happened I am not a lucky person when it comes to having any kind of surgery. My bone loss was more than anticipated and waiting for bone crafts was not an option because my teeth were quite lose. Dr. Chris did a wonderful job and after many appointments today I have beautiful teeth. A lot of credit is also given to Demier the technician who took special care to ensure that my all on four teeth fit and are comfortable. Can't thank Dr. Chris and Demier enough. In addition, the entire staff is absolutely awesome as they made me feel comfortable and cared for during any part of my visits. I did my research and found many other offices doing the same procedures, but did not think I would get the same treatment and care at a dentist office that is a nationwide corporation or advertises special discounts. Thank you again and I highly recommend your dental office.
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#968884 Review #968884 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Bad Dental Experience in Payson, AZ

Sterted in January 2016. I have an uppder implant denture made by another dentist that works great. But, my lower removable bridge was giving me trouble and I decided to ask a local dentist, Dr. Winterholler, if he could make me another bridge. He discouraged me from trying this and told me he had a great implant denture product he could put in. I went home to think about it, then made another appointment to come in and talk with him to get information about his implant denture process. Went in for consultation appt. on two types of dental implants Chris Winterholler does, the removable and the fixed type. Appt. was to be with Dr. Winterholler. I know you sign consent forms that protect the dentists from problems down the road, so I wanted specific information about the implants he put in before I gave him over $8000 in CASH. I wanted to know what specific problems might or could occur with both types of implants. I get to the office and Dr. Winterholler decided he would not participate in the consultation but sent his assistant in to speak with us and answer questions. I said I wanted Dr. Winterholler. The staff person ushered me into a room and said his assistant was authorized to speak for him and knew all the answers to questions about the implants and the service. Wife and I then spoke to his assistant and asked TWICE what possible problems might occur with the fixed implants and the removable implants. She stated that sometimes bone grafts had to be done to make the implants work. I asked again, what other problems might occur and she said none, that only bone graft problems could occur and that Dr. Winterholler could fix that. She said he guaranteed his work and that she'd never seen a person have a problem with his work that he didn't fix. We also asked her what the main differences were between the fixed and the removable implant dentures and she said that there was really no difference, only that one could be removed and they were the same quality. During the consultation, Dr. Winterholler walked past the window with a cup of coffee, looked at us and kept walking. I finished speaking with his assistant, and gave Winterholler over $8000 out of our savings. Seven months later I am without any lower teeth/implant denture. I have had 12 or more appointments, gone through relines, relines (goop smeared onto implant denture); trimming the implant denture (which ruined it as then food can *** up under the implant denture and your gums; more relines, denture popping out when I eat a soft dinner roll... then after much complaining, Dr. Winterholler tried to craft a second implant denture and after several trial and error fittings and fixes, this second implant denture is actually worse than the first one. It will FALL OUT of my mouth without even biting on things, just when I go to speak. About three months into the work, Winterholler informed me that there would be lots of trial and errors, re-do's, relines, and many months trying to make it work with tighter locator cups, endless adjustments, etc. He admitted in an email to me that he did not tell me these things at the beginning, when I asked for this information. The only recourse if the removable implant dentures do not ever work, is to upgrade to the fixed implant dentures for another $10,000. After 7 months and over $8000, and after he withheld complete information about possible problems, I have gone to another dentist to start from scratch. This implant dentist made my upper implant denture and it fit perfectly the first time he put it in and has worked great for two years. Fits and stays in place. He is now going to start over and make a lower implant denture at a cost of over $10,000. Winterholler keeps saying he will do this and try that (he doesn't want me to file a complaint) but I am 67 years old and have lost 28 lbs. because I cannot eat. I have sores on my gums, my teeth fall out, and I am now being treated by an Ear/Nose/Throat doctor for a swallowing disorder that can be a result of poorly fitting dentures. I will have to sell one of our cars to have enough money to pay the second dentist. When I started complaining, Winterholler became ugly and sarcastic. He tried to conjure up reasons why this is MY fault. He gives about ten options on how he can fix this, but I am out of weight to lose and out of confidence and trust in this provider after seven months of nothing working. The other dentist has said he won't use any of the methods Winterholler previously tried because they haven't worked, TWICE. Beware of this dentist - get everything in writing and search the internet sites for dental reviews to see for yourself... and the Better Business Bureau..... before you use this provider. I am posting so maybe others won't have to have the experience I have had. You can email me to see a video of my lower implant denture FALLING OUT OF MY MOUTH. SR
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#888520 Review #888520 is a subjective opinion of poster.
Payson, Arizona
  • His creative excuses
  • Dishonest answers
  • Having info left out when i asked for it
Reason of review
Bad quality

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