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Winky Lux

Winky Lux

www.winkylux.com
What is your customer experience with Winky Lux?

Winky Lux Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Winky Lux has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied and cite issues at checkout and with customer service.

Key Takeaways for Future Customers

  • Winky Lux reviews flag promo code and checkout failures that can block orders.
  • Customers report unexpected shipping charges and pricing concerns.
  • Expect potential delays resolving issues due to poor customer service and refund/exchange policy complaints.

Negative Feedback / Risk Areas

  • Promo codes not applying at checkout.
  • Charged for shipping when free shipping was promised.
  • Poor customer service and difficulty with exchanges, refunds, and cancellations.

Positive Feedback

Reviewers praise the fun products, good variety, and a valued website and product selection.

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Media from reviews

Winky Lux - Issue checking out
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Jameisha Kog

Having trouble applying code for first time customer

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AI Highlights
  • - Promo codes won't apply.
  • - Tried HELLWINKY and other codes.
  • - Promo offers a free mini mascara; not a discount.

Will not let me apply any type of code. Tried HELLWINKY from the text, tried another code from my points, tried the $10 off for having 100 points, which it showed that so had.

Instead they are trying to give me a free mini mascara for $9 as the promo discount

Tried several times and tried calling only to get to this page about about comments.

About ready to order the eyebrow pencil from Target!!!

GiThis process is not easy.

Tried several codes. This is now beyond frustrating and has taken 20 plus minutes.

User's recommendation: Don’t waste your time. Go to Ulta or Target

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Tarsha Igz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue checking out

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Winky Lux - Issue checking out

Charged $5 for shipping. Supposed to be free.

Their customer service is not helpful. Made me sign up for Just Answer app.

They told me to call customer service. Tgey made me fill this out.

Loss:
$5
Pros:
  • Fun and good variety
Cons:
  • Customer service is terrible

Preferred solution: Price reduction

View full review

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