Advanced Reviewer

Private Ride, "Wingz": Late, No-Show, Illegitimate billing,

November 5, 2017 >Private Ride, "Wingz": Late, No-Show, Illegitimate billing. < AVOID this Wingz “car service” that will not show up; shows 12 hrs late, then charges you; stonewalls your explanations/logic; and obfuscates to withhold just remedy. 1. First experience in June, Downtown to Seattle airport [SeaTac]. Satisfactory. Tipped $5 for $39 fare. [Yellow Cab is $40] 2. WHO ARE YOU? Subsequent experience: Expected pickup from SeaTac in August, so placed cell call to driver immediately upon landing 1120, for reserved ride at 1145. He is surprised; said is starting out to a destination/rider 30 plus miles away. No explanation, no ride – you are on your own. 3. PANIC sets in. I was away for medical reasons; my flip phone was not yet set for US use; I was awaiting Wheelchair Assistance from aircraft. No ride, no independence, no phone, no strength, with panic – I am Disabled Veteran, 71, with Cancer, Congestive Heart Failure, Spinal Fractures. 4. Luckily Wheelchair Transporter and I find Seattle Executive Limousine [$50] on Level 3. 5. UNBELIEVABLE: Wingz later says that at SeaTac at Midnight, a ride was awaiting me, i.e., “Leave your home, go back to SeaTac, so our driver can take you home”. And they said I owe them for this Cinderella/Paul Revere “ride”. Is that tin-pot, bush league, high-school… or all three? That they thought I really owed them and demanded the payment was silly enough, but that all my explanations – i.e., that that very driver knew I landed 12 hours earlier in the day – were just ignored. 6. THEIR PROCEDURE: They take weeks to answer your emails, dump on your logic, and act like their mentors have left the building. You explain cogently, patiently, even in bullet points, how ridiculous their interpretations and intentions are, present reasonable proposals for remedy to draw line under this *** up – to even enable me to come back fresh as a paying customer, and it is like talking to elementary schoolers. 7. Clicking to their links called “Marketing”, Partnerships” and “Other” did no good either – causing wonderment about whether any adults are present. 8. There is no Seattle office. The website does not have a postal address. ANY SUPERVISION THERE? There does not seem to be an adult who would reflect: “you accurately described how we messed you about; we have made you spar with us in emails for two months; you suggested the reasonable remedy of simply the $50 you had to pay to Seattle Executive Limousine; you evoked a reconsideration to give us another chance when you travel to/from SeaTac mid-November to early December – why the heck was this not attended to long ago by “Support Team”! BUYER BEWARE. Can you, your loved ones, your medical conditions, social life, or career tolerate being left in the cold, miles from your intended destination; and do you have weeks/months to devote to pursuing natural justice while being treated like a child? Continue with however you are commuting to SeaTac or Pier 91. Avoid this unprofessional group gone very badly wrong.
View full review
ID
#1126610 Review #1126610 is a subjective opinion of poster.
Service
Wingz Taxi Service
Pros
  • Very frustrating
Cons
  • Ignoring of facts
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article