Wingo
Wingo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wingo has a 1.2 star rating from 9 reviews and consumers are mostly dissatisfied; common Wingo reviews report payment failures and poor customer service.
Key Takeaways for Future Customers
- Expect payment processing problems when booking online.
- Customer service may be slow or unreachable for refunds and changes.
- Consider payment alternatives before completing purchases.
Negative Feedback / Risk Areas
- Frequent customer complaints about failed credit card transactions and billing errors.
- Refunds and deposit reversals delayed or not received.
- Poor handling of cancellations, exchanges, and customer service communication.
Positive Feedback
Reviewers note affordability, good route offerings, and competitive prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wingo has a 1.2 star rating from 9 reviews and consumers are mostly dissatisfied; common Wingo reviews report payment failures and poor customer service.
Key Takeaways for Future Customers
- Expect payment processing problems when booking online.
- Customer service may be slow or unreachable for refunds and changes.
- Consider payment alternatives before completing purchases.
Negative Feedback / Risk Areas
- Frequent customer complaints about failed credit card transactions and billing errors.
- Refunds and deposit reversals delayed or not received.
- Poor handling of cancellations, exchanges, and customer service communication.
Positive Feedback
Reviewers note affordability, good route offerings, and competitive prices.
Media from reviews
Philadelphia, Pennsylvania
Money taken from my cash app that I did not authorize
Three transactions that I did not authorize $17,$10,$5 taken from my Cash App, I want my money refunded.I am very unhappy at the moment.Fix the issue
User's recommendation: I don't have any.I don't even know anything about this company.Someone got into my account.\nWhat what is good you don't need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment option
I want to pay at least half the price for a ticket then pay the other coming down to the flight
Thats all I want to know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReseña Crítica (Review Crítico) a Wingo Asunto: URGENTE: Fallo Crítico en su Sistema de Pagos. Reserva 9RC4U2 en riesgo. Mi experiencia con Wingo ha sido inaceptable. He intentado realizar la compra
- - Wingo's payment system rejects international cards, risking Oct 25 trip; bank confirms no block; urgent alternative payment required.
reseña crítica (review crítico) a wingo
asunto: urgente: fallo crítico en su sistema de pagos.
mi experiencia con wingo ha sido inaceptable. he intentado realizar la compra de un billete para el vuelo bogotá la habana del 25 de octubre (reserva ...) y su sistema de pagos tiene un fallo crítico que pone en riesgo mi viaje.
su plataforma me informa: '¡ups! transacción rechazada por tu banco', y me da un plazo de una hora para pagar, amenazando con cancelar la reserva. sin embargo, mi banco (bt, de rumania/ue) me ha confirmado por escrito que no existe ningún bloqueo por su parte y que ellos no han rechazado la transacción.
esto demuestra claramente que el problema reside en el sistema de procesamiento de pagos de wingo, que está rechazando pagos válidos de tarjetas de crédito internacionales de la unión europea.
es inaudito que, siendo una aerolínea internacional, no puedan procesar un pago legítimo y dejen al cliente en el limbo. no solo pierden una venta, sino que me causan un gran estrés y la posibilidad de perder mi reserva.
exijo una solución inmediata: necesito que me contacten urgentemente con un método de pago alternativo (link seguro, transferencia manual, etc.) o que habiliten mi reserva para un pago telefónico, antes de que el plazo de cancelación expire.
wingo, actualicen y revisen su plataforma. sus fallos técnicos no pueden ser el problema del cliente.
- Buena oferta de rutas y precios competitivos
- Fallo grave en el procesamiento de pagos online
- Riesgo de cancelacion de la reserva por un error tecnico
- Mala experiencia inicial que genera desconfianza en el sistema
Preferred solution: Una solucion inmediata para pagar mi billete y asegurar la reserva 9RC4U2
User's recommendation: Reseña Crítica (Review Crítico) a Wingo Asunto: URGENTE: Fallo Crítico en su Sistema de Pagos. Reserva 9RC4U2 en riesgo. Mi experiencia con Wingo ha sido inaceptable. He intentado realizar la compra de un billete para el vuelo Bogotá – La Habana del 25 de octubre (Reserva 9RC4U2) y su sistema de pagos tiene un fallo crítico que pone en riesgo mi viaje. Su plataforma me informa: "¡Ups! Transacción rechazada por tu banco", y me da un plazo de una hora para pagar, amenazando con cancelar la reserva. Sin embargo, mi banco (BT, de Rumania/UE) me ha confirmado por escrito que no existe ningún bloqueo por su parte y que ellos no han rechazado la transacción. Esto demuestra claramente que el problema reside en el sistema de procesamiento de pagos de Wingo, que está rechazando pagos válidos de tarjetas de crédito internacionales de la Unión Europea. Es inaudito que, siendo una aerolínea internacional, no puedan procesar un pago legítimo y dejen al cliente en el limbo. No solo pierden una venta, sino que me causan un gran estrés y la posibilidad de perder mi reserva. Exijo una solución inmediata: Necesito que me contacten urgentemente con un método de pago alternativo (link seguro, transferencia manual, etc.) o que habiliten mi reserva para un pago telefónico, antes de que el plazo de cancelación expire. Wingo, actualicen y revisen su plataforma. Sus fallos técnicos no pueden ser el problema del cliente.
Brooklyn, New York
Changing flight date departure
I would never use this airline again. Very decisive practices.
Very poor way of doing business. Double-charging you for any changes.
User's recommendation: Don't use this airline.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI won my money which I with drawn 25000 and failed to respond while pending
The money I won last night after playing a game is still on pending so help me to withdraw to my mobile money account . Ok thank you
User's recommendation: Business purpose
Jaipur, Rajasthan
Mere account se 349 sau rupaye kyu kata
Mere account se 350 kyon kata aur kiske liye kata mere ko Mera Paisa wapas chahie nahin to main complaint kar dunga jakar
I didn't received my money on the account which I won
- - I deposited money, won, but the winnings did not appear.
- - Withdrawal attempts failed and funds were not credited.
I deposited the money and I won bt failed to come to my account please I need my money to the account stop stealing me yet I pay my money and I play after playing I win after winning I try to withdraw the money bt doesn't reached on my account so I need my on account please cause I played and u refused send me my money to the account
User's recommendation: I need my money to go to the account please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San José, San José
WINGO flight out of Havana
- - Passengers can't board Havana to Bogota flights today, July 8.
- - Transit visa requirements and the embassy's stance are unclear.
Dear Wingo,
Can you please tell me why you are not letting passengers board flights out of Havana to Bogota today, July 8th?
Why are you requesting transit visas?
When the Colombian embassy says they will not honor visas for passengers who do not need them. Everything deserves an explanation.
Passengers are missing flights, including my family members. I would like to know your explanation for this decision.
Thanks in advance for your reply.
- Affordable
- Prices
- Unrealibility
Preferred solution: Able to continue our trip _ flight - vacation as planned
Ticket refund
It hasn’t been resolved yet.
No one answered my call. Dont buy tickets with them. If you have any issues you will lose your money because their Customer Ser
User's recommendation: Don’t buy tickets with them. If you have any issues you will lose your money because their Customer Service is the worst
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdraw amount not recive
- - Withdrawal amount not received; 9 days have passed since submission.
- - Withdrawal date 20/11/24; SBI account ending 17a; IFSC SBIN0006500.
Sir withdraw amount not recived today are 9 days completed
WD202411****545618****17a
Bank name -sbi
Account number-323********
Ifsc code-SBIN0006500
Withdraw date -20/11/24
Pdf password-370********
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
I purchased a ticket for someone and they haven’t received an email about the flight
I purchased a ticket for someone Daniela Thamara Fernandez Glefat her email is Danielafernandez@***.com
- Affordable
- No one to speak too
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't pay for my bookings with credit card
- - Credit card payments are declined during booking.
- - Bank says no payment requests; PSD2 verification may be missing, and payment for eight tickets.
I have tried three times to make a booking and pay for it with my credit card, but the payment is declined every time. I have spoken to my bank, and they say they have not received any requests for payment.
I believe this is because you do not use PSD2 payment verification. Can you please advise how I can pay for tickets for eight passengers when you do not process my payments online?
- As with any colombian airline its a royal pain in the a working with them
Preferred solution: That they sort their payment gateway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy payment successfully but not received the licence
Dear sir medam please check my problem my payment successful
Please solve the problem give up the my licence thank you
User's recommendation: Dear sir medam please check my problem Please solve the problem give up the my licence thank you
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service available
We tried over an hour to get customer service to get any kind of help def not using this airline again
User's recommendation: Don’t you with wingo
Quiero preguntar porqué piden visa en Colombia para cubanos
Cómo es posible que pongan una política de viaje que no aplique que se vaya por encima a la embajada colombiana, como piden una visa que la embajada no otorga parte es un país de libre visado
User's recommendation: No recomiendo esta aerolínea muy mal servicio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite wont take cc payments
I could never get through to a customer service person. I kept getting disconnected and at this point, I don't even want to book on Wingo. It's been very frustrating.
Preferred solution: A ticket booked!!
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You sold tickets without telling clients this information and now all of sudden you changing policies. This is clearly will have consequences.
You should let people fly those with tickets and not sell anymore or will have to compensate all those people . This will be big. You loses your Arlinesbasically. Copa holdings .
no one will want flight with you or WiNGO. By any means . These people have family in USA.
The cuban. Should not be taken advantage of.