Wine Chateau
Wine Chateau Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wine Chateau has a 1.0 star rating from 2 reviews and overall customer sentiment is strongly negative, with complaints about wrong vintages, slow shipping, and poor customer service.
Key Takeaways for Future Customers
- Check recent Wine Chateau reviews before ordering to confirm availability and vintage accuracy.
- Confirm shipping timelines and ask about refunds up front when paying for expedited delivery.
Negative Feedback / Risk Areas
- Frequent wrong items sent and substitutions without clear notice; refund delays and billing/refunds issues reported.
- Slow, nonresponsive customer service and missing kit components lead to unresolved orders.
Positive Feedback
Some customers noted attractive online prices, but many warn not to trust advertised stock or promises from customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wine Chateau has a 1.0 star rating from 2 reviews and overall customer sentiment is strongly negative, with complaints about wrong vintages, slow shipping, and poor customer service.
Key Takeaways for Future Customers
- Check recent Wine Chateau reviews before ordering to confirm availability and vintage accuracy.
- Confirm shipping timelines and ask about refunds up front when paying for expedited delivery.
Negative Feedback / Risk Areas
- Frequent wrong items sent and substitutions without clear notice; refund delays and billing/refunds issues reported.
- Slow, nonresponsive customer service and missing kit components lead to unresolved orders.
Positive Feedback
Some customers noted attractive online prices, but many warn not to trust advertised stock or promises from customer service.
Turn one complaint into a collective action
Mill Valley, California
Sent wrong vintage and didn't want to pay the difference
- - Received 2021 Pinot Noir instead of 2017 Napa Pinot Noir.
- - They offered 15% refund, not near the price difference.
- - Avoid dealing with Wine Chateau.
I ordered some 2017 Napa Pinot Noir and they delivered 2021. When I contacted Wine Chateau, they a offered 15% refund!
Which wasn't even close to the price difference between 2017 and 2021.
Wine Chateau sucks. Avoid dealing with them.
User's recommendation: Do not order from Wine Chateau
Read fine print
- - The vendor can replace an ordered vintage with a newer one due to fine print.
- - They don't tell you at order that the item isn't available.
Please be worn when buying stuff from this year vendor. When you order a certain vintage, if you read your fine print, they can replace whatever you ordered with a newer vintage.
Why don't they tell you when you place the order that they don't have what you ordered.
I'll never buy from here again. Screw them
- Money grabbers
- No customer concern
Preferred solution: Them advising customers that they are out of stock of what a person is ordering at the time the order is placed.
User's recommendation: Don't buy here
Menlo Park, California
Ultra slow, did not reply to inquiries, sent wrong wine
- - Slow, nonresponsive customer service.
- - Ordered 5 bottles of a seasonal wine by color label; received the wrong bottling and a two-week delay.
Awful company to deal with. Slow, nonresponsive and sent the wrong product.
I ordered 5 bottles of a particular seasonal wine (identified by a special color label) based on seeing its exact picture on the website.
The website said it was in stock. Days went by with no shipment notification. How do you spell to ask about the shipping date. I got a canned response back with zero useful information.
I contacted them again. This time I also asked them to confirm that the wine was exactly what I wanted (as indicated by the special color label). No response to my query. But the sent me a survey asking how satisfied I was with the prior useless reply.
Contacted them yet again. Got another useless canned response. After 10 days (!), I got another canned email saying my order was in the final stages of preparation for shipment. Still no specific shipping date.
And no confirmation that it was the right bottling. Finally, after two weeks, my order arrived. It was the wrong bottling.
I will never use this company again. I have the worst customer service I can remember of any company Ive dealt with in a long time.
User's recommendation: Avoid!!
BAIT AND SWITCH
- - Sent me the wrong product.
- - I returned it; still no refund.
- - They offered a cheaper substitute not equal.
- - Unprofessional, bait and switch; buyers beware.
Sent me wrong product. Returned it.
Still no refund. Wanted me to take incorrect product as substitute and it was cheaper that what I ordered. Not equal in any way. Unprofessional, scam, Bait and switch.
Buyers beware.DO NOT PURCHASE FROM THIS COMPANY. Still no refund as Purtha a company representative has promised.
- Bait and switch
- Scam
- Unfulfilled promises
Preferred solution: Full refund
User's recommendation: BAIT AND SWITCH SCAM
Glovertown, Newfoundland And Labrador
Wine kit
Hi I bought a wine kit and there was a missing packet of yeast. It was a double kit but missing one packet of yeast
New York, New York
Didn’t get what was offered
- - Bought 2 Bumbu bottles with a two-glass set as gifts.
- - I got the Bumbu but not the glasses.
- - Customer support did not respond; no remedy offered.
Bought 2 bottles bumbu with set of two Bumbu glasses as gifts I got the Bumbu but not the glasses as advertised there customer suport never reached out after I phoned them and emailed them three are more times they have no desire to remedy the issue never recived return email phone call
User's recommendation: I’d call before I’d trust there advertising
Philadelphia, Pennsylvania
I called, my call didn’t get answered. There is nothing to review. Nothing gets nothing.
I tried to make a purchase on line, my card didnt get accepted, although I know its valid and there is a balance on it enough for that purchase.
User's recommendation: Make your shopping old fashioned way: over the phone or in the store.
Wine Chateau 3-day Delivery Service Review
- - 2015: gift out of stock; delivered after complaint; charges credited.
- - 2016: online order; $32 charged; delivery 12/23; items out of stock.
I ordered Wine & Spirits to my family in FL two years in a row and last time I had to call and ask them what happened to my gift in 2015, they said they are out of stock and delivered 4 days later after I complained to one of their stores and gave them all the info. they credited me the shipping chagres.
this year 2016 I ordered the Wine & Spirit again online to the same address with 3 day shipping which they charges me $32.00 and delivery was on 12/23, instead they sent me an email today on the day of delivery, that they don't have the items in stock. Very Very disappointed!!!! Shame on Wine Chateau!!
They put out a lot of good prices online.. to attract online traffic and deceive the consumers.
Preferred solution: Let the company propose a solution
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