Windstream
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Windstream Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstream has 1.4 star rating based on 259 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Windstream to a friend or colleague.
- Rating Distribution
Pros: Customer service is nice, I have found no pros concerning this company, Reading the negative reviews.
Cons: Customer service, Being stuck with this company, Speed.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstream has 1.4 star rating based on 259 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Windstream to a friend or colleague.
- Rating Distribution
Pros: Customer service is nice, I have found no pros concerning this company, Reading the negative reviews.
Cons: Customer service, Being stuck with this company, Speed.Recent recommendations regarding this business are as follows: "Please find you a different company other than Windstream and kinetic because they are no good at all", "Verizon home internet", "Avoid Kinetic Windstream", "Use Pissed", "Not windstream".
Most users ask Windstream for the delivery of goods as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Windstream Reviews
"To pay my bill"
I called to pay my bill but the lady said it had been already paid may God bless someone today think yall very much
"Cannot talk with a live person, multiple attempts using different numbers provided by windstream"
Have questions regarding bill Worse customer service ever! How do I contact billing??? Why do I have to write 100 symbols?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot talk with a live person, multiple attempts using different numbers provided by windstream
- Horrible customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Windstream stole money out of my account and will not return it
- Windstream are thieves
- Windstream are thieves
Preferred solution: Full refund
User's recommendation: Please find you a different company other than Windstream and kinetic because they are no good at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technician never hooked me up
Preferred solution: For a technician to come back and hook my internet up like he was suppose to today between 7:15 am and 9:15 am today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: All I can say about Windstream is that they have worst customer service I've ever seen in company. I have been with Windstream for 29 years and if I didn't need a landline phone, I would do away with
Company fixed the issue and I have been provided with apology. A representative from Windstream called me and said that if I had anymore problems related to Windstream and my service with them to contact her and it would be taken care of right away.
I have file folder that is about 5 inches thick, because I have to call you guys every month about my bill. What I have decided is that I no longer want to do a bundle with you guys. I do want to keep my landline phone and my internet service, but that is it. I have already talked with Dish network and I don't owe them any money and they have told me that I a three dollar and thirty cent credit with them.
But that is not what Windstream said today after we did three way call. Myself, Windstream and Dish network were on that call and even Dish network try to tell you all that I don't owe them any money or anything and that I have a credit with them. So therefore I am no longer wanting to do the bundling with Windstream.
I have the bundling with Windstream since 1996 and now I want to taken out of the bundling program period. So therefore my bill with Windstream should only be for the landline phone service and my internet service period.
Emily B Massey
- Terrible customer support
Preferred solution: Full refund
User's recommendation: I don't recommend bundling with Windstream period.
Glennville, Georgia
Poor service. Terrible service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar Rapids, Iowa
Customer service is horrible. Need to speak to a human being and it’s impossible
Ocala, Florida
Extremely poor knowledge of abilities
User's recommendation: Verizon home internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Referred a friend for a $200 Visa card
Preferred solution: Full refund
User's recommendation: dont fall for the gift card for a friend
Philadelphia, Pennsylvania
I keep getting Harassing phone calls from this number that is attached to Cavalier phone compan 267-365****y
I have a household of children This particular phone number of 267-365**** Is Consistently Harassing my home Every 45 on the hour And I found out their Location is Newark New Jersey and their phone carrier is Cavalier That's All But each attempt I make to call 10 numbers to reach Cavalier the phone does not even ring Im Pissed Off This Person Is a Stalker and Is Stalking my home How did this person whom I don't know Even get my number My thoughts are this person is a male And a Freemason idiot member and they are Corrupt And all the men act like Women What does that tell you Because Their MI Is If they don't like you Or you had so kind of negative involvement with one of them They need A Whole Corrupt Organization Gang To Harras Follow Use Helicopters to stalk you like How Women get mad They are Not A Legal Gang
Saint Marys, Pennsylvania
Lack of phone service
User's recommendation: Use Pissed
Lexington, Kentucky
Customer service terrible
Saint Marys, Pennsylvania
Lack of phone service
User's recommendation: Avoid Kinetic Windstream
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelation of services i did not order
Preferred solution: Cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Landline & wi-fi has been out of service for 3 weeks
Company fixed the issue and I have been provided with apology.
- Bad service - issue not fixed - horrible customer service
Preferred solution: Her phone & wi-fi working and a refund for the time her service was out
User's recommendation: Don’t sign up for Windstream
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
WORSE CUSTOMER SERVICE
I made a call to customer service on 10/31/2023 around 6:30 pm and the agent was very rude and argumentative, spoke over me the entire time, and raised his voice at me.
Every time I call there is an issue. I hate that the customer service is outsourced to people who have zero customer service etiquette.
I too work as a customer service rep and know that isn't the way an agent conducts themselves. The bad thing is that this is the only provider in the area. The services are overpriced and not all that great.
I hate that I cannot change providers.
I can't seem to help but think that nothing is done about this due to there being no other provider. They need to shape up because this was the craziest experience I've ever had with a company.
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