Windstar Cruises
Windstar Cruises Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstar Cruises has 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Small ship under 200 passengers.
Cons: 18 percent gratuities autiomatically added to drinks, Exorbitant charge for wifi, High cost of cruise and land tours.Recent recommendations regarding this business are as follows: "Don't book Windstar Cruises".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstar Cruises has 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Small ship under 200 passengers.
Cons: 18 percent gratuities autiomatically added to drinks, Exorbitant charge for wifi, High cost of cruise and land tours.Recent recommendations regarding this business are as follows: "Don't book Windstar Cruises".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Unauthiorized charges, poor shipo conditiions, bad itinerary
Guest relations sent a standard reply letter after our posting here.They apologized that the trip didn't "live up to our expectations" yet even cited the wrong ship.While offering a small (10%) credit on a future trip, they didn't address the sad shape of the ship, the over-priced cost while dealing direct with them rather than a travel agent and they missed the whole tenor of why we were dissatisfied. They should have provided a substantial refund instead of blaming it on our "expectations."
Dealing direct with them was more expensive than most of the other passengers paid through a travel agent.
The ship was in poor repair and should have been taken out of service well before this trip. The intinerary covered 6 stops, only three of which were interesting and worthwhile.
The ship's tour prices were outrageous and we were billed a fee the night before disembarking that no one could explain and which we had not authorized. Letters to the President and guest services were never answered.
- Small ship under 200 passengers
- High cost of cruise and land tours
- 18 percent gratuities autiomatically added to drinks
- Exorbitant charge for wifi
Preferred solution: Price reduction
User's recommendation: Don't book Windstar Cruises
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