Windstar Cruises
Windstar Cruises Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstar Cruises has a 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied. Recent recommendation: Don't book Windstar Cruises.
Key Takeaways for Future Customers
- Small ship experience under 200 passengers.
- Expect high price level and expensive cruise and land tours.
- 18 percent gratuities automatically added to drinks and exorbitant wifi charges.
- Booking direct may cost more than using a travel agent.
Negative Feedback / Risk Areas
- Unauthorized charges and billing issues reported.
- Poor customer service with unanswered letters; refund and cancellation complaints.
- Ship condition and disappointing itineraries mentioned.
Positive Feedback
Reviewers note the small-ship concept and diversity of products and website as positives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windstar Cruises has a 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied. Recent recommendation: Don't book Windstar Cruises.
Key Takeaways for Future Customers
- Small ship experience under 200 passengers.
- Expect high price level and expensive cruise and land tours.
- 18 percent gratuities automatically added to drinks and exorbitant wifi charges.
- Booking direct may cost more than using a travel agent.
Negative Feedback / Risk Areas
- Unauthorized charges and billing issues reported.
- Poor customer service with unanswered letters; refund and cancellation complaints.
- Ship condition and disappointing itineraries mentioned.
Positive Feedback
Reviewers note the small-ship concept and diversity of products and website as positives.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Unauthiorized charges, poor shipo conditiions, bad itinerary
- - -Past positive experience; this Greek Island tour was disappointing: direct booking pricier, ship in poor repair, unauthorized fee billed, no replies.
Guest relations sent a standard reply letter after our posting here.They apologized that the trip didn't "live up to our expectations" yet even cited the wrong ship.While offering a small (10%) credit on a future trip, they didn't address the sad shape of the ship, the over-priced cost while dealing direct with them rather than a travel agent and they missed the whole tenor of why we were dissatisfied. They should have provided a substantial refund instead of blaming it on our "expectations."
Dealing direct with them was more expensive than most of the other passengers paid through a travel agent.
The ship was in poor repair and should have been taken out of service well before this trip. The intinerary covered 6 stops, only three of which were interesting and worthwhile.
The ship's tour prices were outrageous and we were billed a fee the night before disembarking that no one could explain and which we had not authorized. Letters to the President and guest services were never answered.
- Small ship under 200 passengers
- 18 percent gratuities autiomatically added to drinks
- Unauthorized charges
- High cost of cruise and land tours
Preferred solution: Price reduction
User's recommendation: Don't book Windstar Cruises
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