I have been a member for 19 years. I opened a Fat Cat account when I was 12 to start planning for my future. After high school I took out my first car loan with WFCU and paid it back early. A few years later I met with a member services representative, Wendy at the Manning Road location, who laughed in my face when I asked for help with a student loan. I walked out in tears. Enter BMO who made the process of getting a student loan easy and smooth. Thanks to BMO I just graduated in June and I am now working my first job as a healthcare professional in a hospital. I still use my WFCU account for things like paying bills. This month when I went to pay one of those bills, I noticed that my checquing account was in the negative. Panicked, I looked back at my account activity and noticed that someone had been withdrawing money from my account on a monthly basis without my knowledge or consent. I quickly called WFCU member services to investigate these strange withdrawals. The man on the phone was very rude, condescending and unprofessional. He told me that as of October my account type had been changed and I was now being charged a monthly fee without my knowledge or consent. I asked to speak to a manager to which he was reluctant to transfer me. After arguing with me he finally transferred me to a Nicole Engerts's voicemail. After waiting for 2 days, I finally received a call back. She left me her email and so I contacted her via email and explained the situation. She proceeded to put the blame and responsibility on me for the situation. She told me that WFCU had sent out letters to members and that the information regarding the new charges was available on the WFCU website. She also blamed Canada Post. I never received a letter, and I find it appalling that WFCU expects its members to continually check their website to make sure that money in their account is not about to go strangely missing. I then spoke with Natalie V. Who apparently works at the head office. She accused me of lying and was completely sarcastic, rude and unprofessional. It was clear that she did not care about how awful the staff had treated me, nor did she have any interest in retaining me as a member. I also find it strange that WFCU would begin charging a new grad with student debt a monthly fee so soon after graduation. BMO does not begin to charge any fees for checquing accounts until 1 year post graduation. WFCU, these monthly fees may not seem like much to you. But for a new grad just beginning to work, with tens of thousands of student debt, these fees are the difference between being able to put gas in my car, pay for prescriptions, buy groceries, or not. It is clear that WFCU does not value its members and has no intention of providing good customer service by any means. I am in the process of closing my account and am happy to be done with them. My only regret is giving them my business for 19 years.