Windowsmith Window Cleaning
Windowsmith Window Cleaning Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windowsmith Window Cleaning reviews show high prices, valued exchange, refund and cancellation policies, but overall negative sentiment due to poor customer service and handling of damage claims.
Key Takeaways for Future Customers
- Expect premium pricing for window washing services.
- Check the exchange and refund policy before booking.
- Look for available discounts and special offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude owner responses and ignored damage claims.
- Reports of on-site damage and refusal to apologize or cover repairs.
- Concerns about billing, refunds, and cancellation handling.
Positive Feedback
Reviewers value clear refund policies and advertised discounts as helpful when comparing services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windowsmith Window Cleaning reviews show high prices, valued exchange, refund and cancellation policies, but overall negative sentiment due to poor customer service and handling of damage claims.
Key Takeaways for Future Customers
- Expect premium pricing for window washing services.
- Check the exchange and refund policy before booking.
- Look for available discounts and special offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude owner responses and ignored damage claims.
- Reports of on-site damage and refusal to apologize or cover repairs.
- Concerns about billing, refunds, and cancellation handling.
Positive Feedback
Reviewers value clear refund policies and advertised discounts as helpful when comparing services.
Turn one complaint into a collective action
Window cleaners do damage and refuse to apologize/fix it
- - About 15 window screens were replaced.
- - A worker broke a sprinkler; resulting flood damage.
- - Company ignored the $50 payment request; Yelp reply attacked me.
The company the I need to complain about offers window washing services and customised screens replacements. I made an appointment over the phone to have the windows washed and and the end of the appointment they said that almost 15 window screens needed to be replaced.
I did not have time and desire to argue so I agreed to pay for all of the new screens. Two days later they came with the new screens and installed them. In this process, one of the workers step on a sprinkler in my front yard and broke it. Next day when the sprinklers started, my house wall, front window and everything around was flooded in water coming from the broken sprinkler.
I took pictures, I called my gardener to fix and readjust the sprinkler system and wrote to the window washing company to ask them to fix the damage that they have caused. I did not ask for anything for me, just $50 for the gardener that came for the emergency situation. They did ignore me completely, did not pay a cent or even apologise for all the trouble and damage that they produced. I wrote a review on Yelp about my experience, describing only what happened to my house and how I have been treated after I paid almost a thousand dollars to this company.
They owner replied to my post calling me a bully, mentally ill and other embarrassing names that have no connection with me or my behaviour. I need to have somebody look into this because the previous owner of my house had this company over in 2005 to wash the windows and never ever called them again for the next 10 years. I did wonder way but now I know that they have this horrible attitude towards the customers, they don't accept or acknowledge any mistake but try to blame it on the other every time.
More offensive is the message that the owner posted on Yelp that calls maybe for a lawsuit for defamation because what he says there is pure fantasy. I do have video surveillance all around my house and I can prove with e-mail and video recordings that everything that I said is true and can be seen on the images or in the e-mails.
- Inability to communicate
- Lack of customer service
- Offending comments on public websites
Preferred solution: I want them to pay for the damages, apologize and erase that offending comment from Yelp.
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