dan c Gxo

Contacted the company with a pricing issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The company contacted me and resolved the issue to my complete satisfaction I will not hesitate to shop with them again Dan Cuse
View full review
Pros:
  • Great customer satisfaction

Preferred solution: customer service handled my issue

dan c Qdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered 2 simple window boxes for $42.00 I received a e mail stating there was a price error and the 2 (very simple) boxes were now over $700

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Changing prices after ordering a simple 2 window boxes for 42 dollars then changing the price to over $700
View full review

Preferred solution: Full refund

User's recommendation: be careful of prices

3 comments
Ayush Adr

We endeavor to delight our customers. When a website glitch charged this particular order for just the mounting hardware and not for the four window boxes we fixed the website and offered the customer to honor the order at the original incorrect price. If ever there is an issue with our service or our products we will do our very best to come to an amicable resolution.

Guest
reply icon Replying to comment of Ayush Adr

Window Box did contact me and resolved the issue Dan c

Guest
reply icon Replying to comment of Guest-2375355

I am happy to say Window Box contacted me and resolved the issue to my full Satisfaction Dan C

View more comments (2)
Anonymous
map-marker Prairie Village, Kansas

POOR COMMUNICATIONS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ORDERED CUSTOME LINERS FROM WINDOWBOX.COM, AND WAS TOLD I WOULD RECEIVE THESE IN 2-3 WEEKS. I CONFIRMED WITH MARIA TWO DAYS AFTER MY INITIAL ORDER AND ONCE AGAIN TOLD THEY WOULD BE DELIVERED IN 2-3 WEEKS. AFTER NOT RECEIVING LINERS I SENT EMAILS REQUESTING WHEN TO EXPECT THEM. FIVE WEEKS LATER RECEIVED PHONE CALL TELLING ME THEY WERE BEHIND SCHEDULE AND WOULD BE ANOTHER 5-6 WEEKS.I HAD A CONTRACTOR SET UP TO INSTALL THE LINERS AND HAD TO CANCEL AND FIND ANOTHER SOURCE TO PURCHASE NEW LINERS. THIS COMPANY HAS NO REGARD FOR GOOD CUSTOMER RELATIONS AND SHANDRA DID NOT EVEN OFFER ANY TYPE OF APOLOGY FOR NOT INFORMING US SOONER.
View full review
Reason of review:
Poor customer service

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Brands Related to Windowbox

Carlsbad Manufacturing reviews and complaints

Carlsbad Manufacturing

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article