Anonymous
map-marker Naperville, Illinois

Window World - Window Review from Naperville, Illinois

I see the window world commercials every morning on TV and the more I see it the more I would not buy windows from this company. The reason being this teaches children that there parents lie to each other. What kind of morals is that going to instill into our children. When I hear that commercial come one it it just makes my skin crawl. I wonder if any other parents has picked up on this. This is a discace
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Reason of review:
Bad quality
2 comments
Guest

you need to get a life- it is a funny commercial that drives the point home that she needs new windows anyways! That is marketing 101 so leave the commercial productions to the professionals and you go outside and fly I kite and suck on a sucker!

Guest

Yes i think it teaches kids it is ok to lie when you want .

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Anonymous
map-marker Houston, Texas

Window Installation Review

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In Houston windows continue to leak first guy said installation incomplete second guy said installed wrong, water pours in , missed 3 appointments so far , worst customer service ever!
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Reason of review:
Bad quality
Anonymous

Lack of savings on electric bill

our service and the quality of the product was great, no complaints in that category; but we were told our peak biils should now be about what our bills were during non-peak months.....just received our first full month bill since the window installation (expecting at least a $25-30 decrease from last month) and the bill was $6 higher than the mo nth before......REALLY .REALLY disappointed.... the windows are beautiful, but really could have used the money we spent on the windows in another area. service was on time, worker were effecient, courteous and did not leave any messes.
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Reason of review:
Pricing issue
1 comment
Guest

But, what was your bill a year ago at that same time. You know weather has allot to do with your bill..was the temperature the same for both months?

Anonymous

Poor service,windows,had problem since windows were installed 2007

have been calling window world hillard,ohio since 2007.All I got was new kitchen widows,Have three bedroom windows that I have to put plastic over every winter to keep out cold air, I have been promised new bedroom windows. now they are backing out again.I have a wittiness that I was getting new bedroom windows.When I called to see if the new windows were in.I was told why would someone promise me that.same old thing.The installer felt the cold air coming in the windows and called the store owner and advised him .He measured the bedroom windows for new ones.My kitchen windows were two and a half to short so they put that one in until they ordered a new window then came back and installed it.I just want the three new windows I was promised. My electric bill hasn't went down at all since we had these windows put in.We paid a lot of hard earned money for these windows we just want to be treated right when something not right.People in this company should put them self's in our place and see how they feel.I will never stop till they make it right my husband told me not to give up keep fighting for whats right they didn't care to take our money.
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Cons:
  • Lack of customer service
  • Do not return calls
  • Robert the owner
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Forestdale, Alabama

Window World - Window Review from Forestdale, Alabama

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We were to have windows installed today, Friday, May 22nd. They were originally scheduled to be here between 9 & 10. they rescheduled between 12 & 1. It is now 3 and still no show We have called repeatedly, but cannot get a response as to when they will be here. Took the day off work to be here, not very happy...much less taking down blinds & curtains. Don't think I would recommend your company to anyone!!! If you treat all your customers this way how do you stay in business? I will update when they finally show up!!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Tampa, Florida

Window World Window Review

Great salesman, he was out last week to wynne ar. We purchased Windows asap and want the work done to house very accurate. !
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Reason of review:
Poor customer service
Anonymous
map-marker Helena, Alabama

Terrible Customer Service

We had a pretty bad experience with this company last year. However, two things led us to try the comapny again. 1. We want the windows on our home to match. 2 interest free financing (not Window World, a bank)3. We thought surely, this company cannot, would not, disrespect us again, by providing false details and empty promises regarding the insulation of our windows. Well, here we are again. Have called 2-3 times to be told our windows are in and someone would call to set up an installation date. We have heard nothing from no one. The on,y reason for this, that I can come up with, is we are too small of an order and are low men on the Window World totem pole. I truly am very dissoointed with your company. Certainly will not recommend your company to anyone!
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Reason of review:
Poor customer service regarding scheduling installation of new windows.
Anonymous
map-marker Chicago, Illinois

Window World Replacement Review

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Im sorry you all had a bad experience. We paid $225 per window including the additional trim they had to install. They came out when they said, and when a window broke, we had a replacement in two days and the rep even came out and installed it for us. I love this company and would recommend them over and over.
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Reason of review:
Good customer service
Fantasia Htw
map-marker Saratoga Springs, Utah

Poor workmanship, Windows allow bugs in, Horrible customer service

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Too many things to list. I've posted pictures of the windows these hacks installed.

Different sized trim was used on adjacent windows making one look bigger than the other. Gaps in the sides of the window trim...come on in Box Elder bugs! And finally (drum role please) they installed the sliding glass window inside out!!! I'm not making this up!!!

The low-e film is on the inside instead of the of the outside. So, when you're sitting in our family room looking out, the two windows that boarder our sliding glass door appear clearer while the sliding glass door has a bluish tint. When standing outside of our house on the deck you see exactly the opposite. This...blows...my...mind.

I have verbally spared with the owner here in Utah - I have never met a more stubborn man. When I hear the radio adds come on and he and his wife are singing I have to change the station.

By the way, I called the Window World headquarters. They seamed to be genuinely interested during our first phone call. I sent them pictures of this botched mess.

Nothing. And they're Gephardt approved. I hate you Gephardt as much as Window World!!!!!!!!

How a company like this is still in business is beyond me. I wish I could go back in time.

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Loss:
$4000
Cons:
  • Craftsmanship
  • Shady unprofessional installers
  • Complete lack of customer service
Reason of review:
Bad quality and customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

Window World Houston, Worst Experience Ever

I contacted the company got a quote and decided to go ahead with this company. The "salesman" that came out measured wrong and I had to get the news almost as I was about to sell my house. A fourth window was not measured wrong but never installed because they decided to take their horrible service even further and not even attempt to make anything up to me. I've called so many times and talked to so many people I would just warn anyone to stay away if you want hassle free problem free experience. The prices are definitely reflected in their service...cheap and terrible. STAY AWAY!
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Reason of review:
Poor customer service
Anonymous
map-marker Parsippany, New Jersey

WINDOW WORLD NJ HORRIBLE

Rob the owner now hides from customers behind BS customer service fools! Stay away from the East Hanover group.. Really awful!! You really can't understand how bad they are until you have a problem. I think Robert the owner spends way to much time fishing then he does running a business. They will not even give you his name and phone number. Luckily I received it from one of his workers but I can't get the *** to pick up. What a joke!! Much better off going to one of the big box stores for window replacement. At least they stand behind the product rather then hide when they have any kind of problem. Robert??? Where are you??? Please respond??? OK??
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Loss:
$2600
Cons:
  • Robert the owner
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

I'm sorry but I'm not fishing every day in fact I am in the office 5 days a week. I work 12 to 14 hour days.

If you got my number from one of my colleagues I would of called you back if you left a message which I haven't received any from you whoever you are and if you like you can come into the office to personally to talk to me. I'm here for you like I am for all my customers that need me.

By the way, the way you commented on me is probably a good reason you haven't received good customer service by the way you talk to people because you probably talked down to the people that work at my office. You get more with honey than you do with vinegar.

Thanks

The Owner

Guest
reply icon Replying to comment of Guest-990374

The customer is always right.

Guest
reply icon Replying to comment of Guest-1015648

blah blah blah

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Anonymous
map-marker Nashville, Tennessee

Window World Window Review

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No call no show on installation. 2nd try 2 windows missing 1 broke. 3rd try called cancelled cuz they over booked. Horrible company
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Reason of review:
Poor customer service
Anonymous

TERRIBLE JOB

ordered windows in May from Joe Pogash, General Manger, they were installed in July - advised Joe there were issues with the windows before they were complete and he NEVER went to the job or did a thing - the windows look like they were painted with the caulking, one window was cracked and the molding around the arched windows is split and they tried to tell me this is the was they come -WRONG - first time they were suppose to come out and fix it they called last minute and cancelled, second time never showed, third time showed up an hour late - cracked window was suppose to be in August18th and installed 22nd - now its on back-order - so 3 months later after signing the contract and I'm still waiting for everything to be complete - VERY UNSATISFIED CUSTOMER - WOULD NOT RECOMMEND!!!!!!
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Anonymous
map-marker Memphis, Tennessee

Customer service

I live in Memphis TN called Window World for a representative to come out for a qoute. The representative came out 2/19/15 examined the window to be replaced gave a quote and 1/2 of the price was paid stated it would be a least 6 weeks. April no call so I called window world the associate said the window was there and did not know why I had not been contacted. Had to call back to schedule the installment but each time I called the associate that does that was not there. Finally got a time 1st mix, 2nd no show called installer no answer left message but no return call.
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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Irving, Texas

Failed to deliver windows

I ordered windows in early March. Of course they wanted half their money immediately. I paid by check which was promptly cashed. Waited and Waited no one ever called or delivered the windows in the time promised. I called more promises were made. I waited. Today they were supposed to install two of the windows I ordered today. They lost the other windows I ordered. They did come today. Not even a call. I called Baton Rouge and spoke to Jennifer with badge number 279. She was rude and callous. I asked fore my money back. They will not give refunds. I would not suggest dealing with this company. It looks like I am out over $70. Oh I chose them due to a flier I received in the mail.
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Loss:
$700
Reason of review:
Problem with delivery
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