New Reviewer

Unexpected clauses

I contracted for installation of lights for the house. The installation went well. I now come to find out this is a rental. No one explained that when I asked for the installation. I would not pay a thBe very crefulousand dollars to rent lights for a month. The person on the phone states she told me that it was a rental. This was never explained by either the owner who did the estimate or the person on the phone that scheduled the install.
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ID
#3209377 Review #3209377 is a subjective opinion of poster.
Location
Plainsboro, New Jersey
Pros
  • Quick response
Cons
  • Not very good at communicating the product
Preferred solution
Let the company propose a solution
New Reviewer

Failed to complete job as contracted and paid.

I contracted Window Genie of North Hills to tint the windows and skylights of my sun room. I chose Window Genie over a competitor even though Window Genie was more expensive because WG claimed they could tint the skylights while the competitor said they could not. The windows were tinted ok, but they had trouble with the skylights, but told me they would figure it out. That was nearly a year ago. About 2 months ago I was told they had figured it out and would be out shortly to finish the job. I haven't heard from them since, and they are ignoring my attempts to contact them.

User's recommendation: Don't hire this company.

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ID
#2078339 Review #2078339 is a subjective opinion of poster.
Pros
  • Did ok for what they did
Cons
  • Did not complete the job and will not respond
Loss
$1000
Preferred solution
Deliver product or service ordered
New Reviewer
I am tired of making appointments and companies not showing and not calling. They don't show consideration to a potential customer so why would you trust they will do a good job. I was told to call if I couldn't be home for the appointment. I waited 1.5 hours past...
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3 comments
#2053646

As a business owner myself I am aware that oft times another businesses competitor submits a negative review in hopes of tearing your building down so as to make theirs look and appear taller. The problem being that if they themselves would simply provide their customer base with the quality service they are barking and purporting was not provided by the service provider they are tearing down and bad mouthing, then they too could enjoy the level of success the Window Genie Professionals receive.

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ID
#325259 Review #325259 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

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