Window Genie Reviews
Window Genie Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Window Genie has a 1.9 star rating from 2 reviews; consumers are mostly dissatisfied. Reviews cite incomplete jobs, charging before completion, and poor customer service. Window Genie reviews show issues with pricing, unexpected rental clauses, and slow or no follow-up on refunds and finishes.
Key Takeaways for Future Customers
- Get written quotes and confirm scope before work begins.
- Ask explicitly about rental vs purchase terms for installations.
- Document communications when requesting completion or refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about incomplete jobs and no callbacks.
- Charging before job completion and disputes over quoted price.
- Poor communication and unreliable appointment attendance.
Positive Feedback
Some reviewers noted quick response and acceptable work on portions of projects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Window Genie has a 1.9 star rating from 2 reviews; consumers are mostly dissatisfied. Reviews cite incomplete jobs, charging before completion, and poor customer service. Window Genie reviews show issues with pricing, unexpected rental clauses, and slow or no follow-up on refunds and finishes.
Key Takeaways for Future Customers
- Get written quotes and confirm scope before work begins.
- Ask explicitly about rental vs purchase terms for installations.
- Document communications when requesting completion or refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about incomplete jobs and no callbacks.
- Charging before job completion and disputes over quoted price.
- Poor communication and unreliable appointment attendance.
Positive Feedback
Some reviewers noted quick response and acceptable work on portions of projects.
Only did half the job and they wouldn’t honor their quote that I had in writing.
- - Written quote to power wash the house and clean windows.
- - Only half the job was done, the card was charged, and the owner said I was rude.
Window Genie approached me and gave me a quote in writing to power wash my house and clean my windows. They had washed my windows the previous year.
I left to run an errand while the job was in progress. They ended up only doing half the job, left and ran my credit card before I returned home to discover that they had not completed the job.
I called them to let them know I was not happy with them not finishing the job and that they should send someone to finish the job. They said they misquoted me, that my house was bigger than they thought and Id have to pay more.
The owner also said I was rude and hung up on me.
Unexpected clauses
- - Installation went well.
- - The lights were a rental and not explained.
- - The phone agent said I was told it was a rental.
I contracted for installation of lights for the house. The installation went well.
I now come to find out this is a rental. No one explained that when I asked for the installation. I would not pay a thBe very crefulousand dollars to rent lights for a month.
The person on the phone states she told me that it was a rental. This was never explained by either the owner who did the estimate or the person on the phone that scheduled the install.
- Quick response
- Not very good at communicating the product
Preferred solution: Let the company propose a solution
Failed to complete job as contracted and paid.
- - Chose Window Genie over competitor; WG claimed they could tint skylights.
- - Nearly a year later skylights not completed; they stopped responding.
I contracted Window Genie of North Hills to tint the windows and skylights of my sun room. I chose Window Genie over a competitor even though Window Genie was more expensive because WG claimed they could tint the skylights while the competitor said they could not.
The windows were tinted ok, but they had trouble with the skylights, but told me they would figure it out. That was nearly a year ago.
About 2 months ago I was told they had figured it out and would be out shortly to finish the job. I haven't heard from them since, and they are ignoring my attempts to contact them.
- Did ok for what they did
- Did not complete the job and will not respond
Preferred solution: Deliver product or service ordered
User's recommendation: Don't hire this company
Window Genie Alpharetta
- - Appointments were not kept, with long delays and no timely updates.
- - Delays cited, but no one showed and communication was poor.
I am tired of making appointments and companies not showing and not calling. They don't show consideration to a potential customer so why would you trust they will do a good job.
I was told to call if I couldn't be home for the appointment. I waited 1.5 hours past the appointment to call them. It was about 5pm and I figured they would be closing soon. The person at the office said they were just about to call me.
How many times have I heard that before. The person to meet with me had a family emergency and isn't coming. Wow a hour and a half late and they were just about to call me. Well he hasn't been here all day she says.
So you have had all day to call me then? Well I mean he has been in the field and then had to leave.
So I should have been called very soon after unless this is all a bunch of *** and I just went all day without eating so I could get home in time for somebody that doesn't care enough to tell me they are not going to show as soon as they decide they are not coming. Don't give your bussiness to a company that treats people this way!
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As a business owner myself I am aware that oft times another businesses competitor submits a negative review in hopes of tearing your building down so as to make theirs look and appear taller. The problem being that if they themselves would simply provide their customer base with the quality service they are barking and purporting was not provided by the service provider they are tearing down and bad mouthing, then they too could enjoy the level of success the Window Genie Professionals receive.
I agree with upset customer. Had planned to ask for estimate but not after reading review.
I am the Owner of Window Genie and the person that was supposed to come to your house. I am sorry for the inconvenience.
I was not in the office all day and was in the field. I needed to leave where I was because of a family emergency. I was soley focussed on that and nothing else. While accidents do happen, I should have called the office and asked them to call you when I left to attend to family business.
I am truly sorry for the inconvenience.
I am happy to come out if you wish and we will give you a 10% discount on any service provided. Again, this was a family emergency and I hope you can understand.