Owner was very rude and condescending, intolerant and impatient.
The owner of Williams' Fuel Service in Hatfield, PA did not treat me with the respect and kindness that I expect to have with someone with whom I'm doing business. I made a mistake that led to a credit card decline which should have been handled easily and quickly with courtesy and respect. I was happy to correct my mistake within 24 hours with a new credit card. However, Bill raised his voice to me, spoke condescendingly, and hung up on me twice. This came as a surprise to me since I had paid him $1000-$1500 in the past couple of months. You'd think he'd be grateful, instead he treated me like a deadbeat who had been avoiding him for years. I would not recommend this company for your heating needs. There are far too many companies in our area that are happy to treat their customers well.
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