New Reviewer

Duct vent leaning was terrible. They cleaned each vent and scraped quite a lot of trees popcorn ceiling around the outside of the vent.

They left all the ceiling popcorn on the floor and my bed. I now need to fix the damages done around my vents. They look horrible. Not only that, I had to clean up after them after they left. I called company three different occasions and never received a call back!!! I will never ever use this service AGAIN! EVer! I also paid by check.Work was done 9/24/20. Ive call to complain and was told theyd get back with me. I called several times. No response and no return call. I was so made that I tore up the receipt and no longer have it.

User's recommendation: Don’t use them.

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ID
#2234596 Review #2234596 is a subjective opinion of poster.
Cons
  • Sloppy work
Loss
$69
Preferred solution
Repair my ceiling

Routine Air Conditioner Service

We have a prepurchased HVAC contract. We were sent notifications by mail that it was time for service. There was an availability the next dsy on an an call basis. We were skeptical but this worked extremely well with an advanced phone call and late morning service. My only complaint is how the poor tech has to constantly try to sell you additional service or astronomically highly priced parts. We purchased two AC units and a furnace from them one year ago at a reasonable price and excellent installation service time. You'd think they could give their customers a break from their selling tactics and high prices. This practice may be the end of our relationship in the future.
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ID
#1101530 Review #1101530 is a subjective opinion of poster.
Service
Williams Comfort Air Customer Care
Reason of review
Poor customer service

Williams Comfort Air Air Conditioner Repair Review from Zionsville, Indiana

Williams Comfort Air was called to my residence today to check my a/c for not cooling. They told me it would be $94 for the call plus anything after that. Upon arriving and a brief inspection the Tech said we were low on refridgerant and gave 3 options: leak test $189 then a repair would be between $1500 (if it could be brazed) and $2000 if parts were involded but with limited warranty and the third was to add refridgerant but that would be temporary. The tech said he would call back with a quote to add. The quote to add with service call was nearly $600! I have spoken with a couple other techs this evening and they stated the cost to add was way over a legitimate cost. Their estimate was supposedly for 7 lbs and at no time did he measure which he used and I am told no way could they have used more than a pound. The going rate is $80-$100 per pound for this retail. Wholesale is $450 for a 25# tank like they carry. Clearly this company not a legit business and unless they are the only business in three counties that can get to you in a dire emergency I would strongly recommend to stay away. GT Noblesville
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1 comment
#1188070

Williams Comfort Air is a company based on trust and customer service. We apologize you have a less than satisfactory service call to your home.

We would love to be able to research this further to see if we made any mistakes and at the least refund your service call fee. Please contact Williams Comfort Air and ask for Tina Festa to look into this further.

ID
#885932 Review #885932 is a subjective opinion of poster.
Location
Zionsville, Indiana
Service
Williams Comfort Air Air Conditioner Repair
Reason of review
Pricing issue
New Reviewer

Worst/expensive HVAC nightmare imaginable with Williams Comfort Air

My family and I purchased a new Trane AC system last summer from Williams Comfort Air (for over $5,000). Within one year it failed, and WCA initially sent out a technician, diagnosed a premature coil failure, and since that time has been evasive about fixing the unit, lying multiple times about when the supposed part would come in, or ignoring my and my wife's calls multiple times (telling us to stop contacting them when we have called), or lying about the timeline for fixing the unit to most likely pacify us. It seems as though once this company has your money, they do not want to be bothered. I do not feel as though waiting almost 3 weeks without AC is a reasonable expectation in the middle of the summer, after paying them $5,000 less than a year ago for a new system. They blame the manufacturer of the part, though upon contact of the manufacturer, I was told this was not the case. We have 2 toddlers, and while clearly there are many more terrible things in the world to be exposed to than the rigors of an Indiana summer without AC, we did not figure that spending $5,000 would net us no support, evasive customer service, and lies. This, unfortunately, is reminiscent of my wife's initial dealing with them, as they attempted to tack on an additional set of imaginary taxes when the bill was presented to us last summer (my wife insisted to speak to the CEO, he never returned her messages, and ultimately we refused to pay the supposed taxes, and they 'magically' disappeared from the bill, which we paid in full at that time). Williams Comfort Air clearly continues to let us down, and we would choose to not ever do business with them, and now openly warn others about them, and feel as though we have simply paid thousands of dollars to be abused by a very cynical, manipulative, and unethical set of business philosophies employed by this company. Of note, regarding their supposed one year unconditional guarantee, my wife attempted to activate this (to have the equipment removed so we can have another more reputable company sell a new system), and was told she could not do so. Williams Comfort Air has been a deceptive operation in all their business interactions with us, and we feel truly shaken by the degree to which we feel taken and unable to assess who in this business is reputable and safe to spend thousands of dollars with.
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1 comment
#1623383

Sounds like what we've been going through with them. Their bad experience was 2013.

Ours started in 2017. Thankfully we haven't had a failure, yet.

ID
#430067 Review #430067 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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