Wilderness System Kayaks
Wilderness System Kayaks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilderness System Kayaks has 4.5 star rating based on 3 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t hesitate to buy these kayaks or to call customer support", "Great kayaks, won’t let you down", "Stay away from Wilderness systems and Outdoor confluence products".
Review authors value the most Location and Website. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilderness System Kayaks has 4.5 star rating based on 3 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t hesitate to buy these kayaks or to call customer support", "Great kayaks, won’t let you down", "Stay away from Wilderness systems and Outdoor confluence products".
Review authors value the most Location and Website. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Replacement part information on a tarpon, 105
Technical support person was excellent! Explained clearly what I needed to do to fix the issue and was a pleasure to speak with.
User's recommendation: Don’t hesitate to buy these kayaks or to call customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Emmaus, Pennsylvania
Information on a possible replacement part
Technical support consultant was amazing! Very friendly and knowledgeable and helpful, told me exactly what I needed to do to fix the problem
User's recommendation: Great kayaks, won’t let you down
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Defective product with horrible customer service
Wilderness kayak contacted me and said due to scratches the warranty was invalid. They sent me a YouTube site on repairing boat but the defective part is too thin to try and do a plastic weld on. I am stuck with a useless defective kayak that the company will not back
I bought a Pamlico tandem and now this is my 3rd season with it. I nearly sank my kayak the 2nd time out this year ruining my photography equipment. There was *** in the stern where the plastic was thin. They can have manufacturing defects due to the process of rotomoulding if pellets don't distribute properly.
I called customer service, who said they only have a 1 yr hull warantee. I then took it to the dealer I bought it from (Kayak Warehouse in Amsterdam NY) who said the plastic was too thin compared to normal. They then made a claim to wilderness or outdoor confluence who said if there are any drag marks they will not make things right. I don't know about you but usually during customary use there will be some drag marks but nothing that should affect the integrity of the product.
I forgot to mention the kayak handles coming loose and need for using loctite on as well as the side slide rail coming apart in year 2 of having the kayak.
I have 2 Old Town kayaks for over 20 years each with no problems. They have a real lifetime warantee on their hulls and they back it, unlike wilderness systems. I also own Pyranhna and Hobie kayaks which have never had problems.
BEWARE of buying kayak products from Wilderness Systems .
The lack of customer service is horrendous. This is probably true for all the other brands made under the name of Outdoor Confluence.
Preferred solution: A new kayak hull or durable fix. I ate $ 5000 loss myself. Least they can do is back their product.
User's recommendation: Stay away from Wilderness systems and Outdoor confluence products
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