Wilderness System Kayaks
Wilderness System Kayaks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilderness System Kayaks has a 4.0 star rating from 4 reviews; 100% of users would likely recommend; rating distribution 75% positive and 25% unfavorable; consumers are mostly satisfied. Wilderness System Kayaks reviews note good support for parts and repairs.
Key Takeaways for Future Customers
- Low price level makes these kayaks attractive.
- Reviewers value fast turnaround time and product diversity.
- Technical support is often knowledgeable about replacement parts.
Negative Feedback / Risk Areas
- Customer complaints about a defective hull and limited 1 yr warranty.
- Reports of poor customer service resolving manufacturing issues.
- Some users noted handles and rails loosening over time.
Positive Feedback
Multiple reviewers praise friendly, helpful technical support who provided exact part numbers and repair guidance, and many would recommend buying these kayaks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wilderness System Kayaks has a 4.0 star rating from 4 reviews; 100% of users would likely recommend; rating distribution 75% positive and 25% unfavorable; consumers are mostly satisfied. Wilderness System Kayaks reviews note good support for parts and repairs.
Key Takeaways for Future Customers
- Low price level makes these kayaks attractive.
- Reviewers value fast turnaround time and product diversity.
- Technical support is often knowledgeable about replacement parts.
Negative Feedback / Risk Areas
- Customer complaints about a defective hull and limited 1 yr warranty.
- Reports of poor customer service resolving manufacturing issues.
- Some users noted handles and rails loosening over time.
Positive Feedback
Multiple reviewers praise friendly, helpful technical support who provided exact part numbers and repair guidance, and many would recommend buying these kayaks.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very please th3 guy new exactly what I needed
- - He knew exactly what kayak seat part I needed and gave me information.
- - He walked me through it, gave the part number, and helped with my needs.
Need4 a part for my kayak seat he knew exactly what I needed and gave me info was very happy he walked me thru ita and told.me.the part number and helped with all my needs great co and love my new wildness tarpon 130 x
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement part information on a tarpon, 105
Technical support person was excellent! Explained clearly what I needed to do to fix the issue and was a pleasure to speak with.
User's recommendation: Don’t hesitate to buy these kayaks or to call customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation on a possible replacement part
Technical support consultant was amazing! Very friendly and knowledgeable and helpful, told me exactly what I needed to do to fix the problem
User's recommendation: Great kayaks, won’t let you down
Defective product with horrible customer service
- - Wilderness Systems has poor customer service.
- - Pamlico tandem nearly sank from thin stern plastic; rotomoulding concerns; 1-year hull warranty.
Wilderness kayak contacted me and said due to scratches the warranty was invalid. They sent me a YouTube site on repairing boat but the defective part is too thin to try and do a plastic weld on. I am stuck with a useless defective kayak that the company will not back
I bought a Pamlico tandem and now this is my 3rd season with it. I nearly sank my kayak the 2nd time out this year ruining my photography equipment. There was *** in the stern where the plastic was thin. They can have manufacturing defects due to the process of rotomoulding if pellets don't distribute properly.
I called customer service, who said they only have a 1 yr hull warantee. I then took it to the dealer I bought it from (Kayak Warehouse in Amsterdam NY) who said the plastic was too thin compared to normal. They then made a claim to wilderness or outdoor confluence who said if there are any drag marks they will not make things right. I don't know about you but usually during customary use there will be some drag marks but nothing that should affect the integrity of the product.
I forgot to mention the kayak handles coming loose and need for using loctite on as well as the side slide rail coming apart in year 2 of having the kayak.
I have 2 Old Town kayaks for over 20 years each with no problems. They have a real lifetime warantee on their hulls and they back it, unlike wilderness systems. I also own Pyranhna and Hobie kayaks which have never had problems.
BEWARE of buying kayak products from Wilderness Systems .
The lack of customer service is horrendous. This is probably true for all the other brands made under the name of Outdoor Confluence.
Preferred solution: A new kayak hull or durable fix. I ate $ 5000 loss myself. Least they can do is back their product.
User's recommendation: Stay away from Wilderness systems and Outdoor confluence products
Companies Similar to Wilderness System Kayaks
Brooklyn Kayak Company
“Hello, I purchased a used Brooklyn Kayak and the previous owner didnt have any paperwork and provided me...“
Feelfree Kayaks
“No follow up. Nobody cares about a few dollars worth of parts. I'm new to this world so was hoping for...“
Dagger Kayaks
Native Watercraft
“As always was very helpful to an old man trying to repair his 15 yr Ultimate 12. My keel had final with...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation