stephen k Fuj

Defective product with horrible customer service

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Wilderness System Kayaks - Defective product with horrible customer service
Wilderness System Kayaks - Defective product with horrible customer service - Image 2
Wilderness System Kayaks - Defective product with horrible customer service - Image 3
Updated by user Jul 18, 2021

Wilderness kayak contacted me and said due to scratches the warranty was invalid. They sent me a YouTube site on repairing boat but the defective part is too thin to try and do a plastic weld on. I am stuck with a useless defective kayak that the company will not back

Original review Jun 17, 2021
I would recommend not to buy Wilderness system kayaks(Outdoor Confluence). They have horrible customer service and don't stand behind their product. I bought a Pamlico tandem and now this is my 3rd season with it. I nearly sank my kayak the 2nd time out this year ruining my photography equipment. There was *** in the stern where the plastic was thin. They can have manufacturing defects due to the process of rotomoulding if pellets don't distribute properly. I called customer service, who said they only have a 1 yr hull warantee. I then took it to the dealer I bought it from (Kayak Warehouse in Amsterdam NY) who said the plastic was too thin compared to normal. They then made a claim to wilderness or outdoor confluence who said if there are any drag marks they will not make things right. I don't know about you but usually during customary use there will be some drag marks but nothing that should affect the integrity of the product. I forgot to mention the kayak handles coming loose and need for using loctite on as well as the side slide rail coming apart in year 2 of having the kayak. I have 2 Old Town kayaks for over 20 years each with no problems. They have a real lifetime warantee on their hulls and they back it, unlike wilderness systems. I also own Pyranhna and Hobie kayaks which have never had problems. BEWARE of buying kayak products from Wilderness Systems . The lack of customer service is horrendous. This is probably true for all the other brands made under the name of Outdoor Confluence.
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Preferred solution: A new kayak hull or durable fix. I ate $ 5000 loss myself. Least they can do is back their product.

User's recommendation: Stay away from Wilderness systems and Outdoor confluence products

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