Jacqueline M Tzk

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Verified Reviewer
| map-marker New Castle, Delaware

I want to know why my order was returned. My order is a call a walk in treat kit black extra small.

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Wild One - I want to know why my order was returned. My order is a call a walk in treat kit black extra small.
My order was supposed to be delivered today and it said that it was return to sender and I want to know why my shipping and billing address is the same and I just dont know what is going on
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User's recommendation: Continue to shop

Ofelia M Oss

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I’m returning the items because they are too small and i’m asking for a free return label, emailing them many times but they don’t send me a free return label . And they claim for free returns,.

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Wild One - I’m returning the items because they are too small and i’m asking for a free return label, emailing them many times but they don’t send me a free return label . And they claim for free returns,.
Im asking for a free return label and tgey dont send one. They claim to be free returns. I emailed tgem many times and still dont send the free return label.
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Preferred solution: Full refund

Mr Zow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palatine, Illinois

Expensive products, poor quality, very poor customer care

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Original review Oct 15, 2023
Purchased a walk kit from Wild One. The clips on the harness seemed poorly constructed. Sure enough, it malfunctioned after one week of wear - and Wild One would not take it back. They have a 30 day return policy, but shipping about two weeks and included a USPS holiday, so we had under 2 weeks to try the product out. Very disappointed in this company - they sold us garbage. We will not be back.
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User's recommendation: Avoid Wild One and stick with more reputable companies

2 comments
Guest

I think this company has beautiful aesthetics but yes quality is poor and the customer service is too. You are right, it is also overpriced. We also were disappointed in a harness we bought, thinking it would last for at least a few months, but it was poorly made and our dog found it very uncomfortable.

Guest

I like their merch but yes cust service sucks. You can do better on Amazon, too.

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Elizabeth B Zpf
map-marker Bristol, Pennsylvania

Order

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Original review Aug 30, 2023
Like product service not great. They delivered to old address even though I had changed the address in the site.
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Elizabeth B Zpf

Order

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Sent to wrong address and they would not help rectify they basically said too bad, you put wrong address but that is not true. I inserted my correct address and their site picked up an old address. I had already recently received an order to the right address. It was not my error and they did not take accountability for their error. That was disappointing. Even though I love the products.
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Loss:
$85

Preferred solution: Apology and some or all refunded and replace prod duct. I am not sure how I am going to get it back from that address.

Anonymous
map-marker New York, New York

Impossible to reach

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There is no phone number. The one that is the phone Number rings through and disconnects Huh? There should at least be a chat option
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