I dropped off my Kindle 8.9 at the Arlington location in November, 2015. It wouldn't charge. I've received one email, which was 1 month later to tell me that they're motherboard tech says that the problem was more than with the charger port and, that the device had been damaged prior to the charger port problem. I purchased the device new; as a matter of fact, I pre-ordered it from Amazon. Of course after being told that the device had prior damage, I immediately contacted Amazon to complain. I've made several calls to WiGoClinc since then, and am always told that it is still with the motherboard tech to see if it can be fixed. "I've sent him an email asking about the status." Well, here we are today, February 16, 2016 and no update, communication, nothing. Just prior to writing this review, I called again after calling a week and a half ago being told that someone would call me last week (do the math). I spoke to the same person (that promised to call me back last week) and he's saying the same thing. "They're motherboard tech has not been keeping in touch. I'm not a computer wiz and I don't own a business. However, it would seem to me that since they are a business promising constant communication to customers leaving their personal devices, they would honor that communication even if they haven't heard from the motherboard tech. If nothing else, a simple phone call or an email saying that there are no updates would quiet any concerns (at least for a little while). I've asked for my broken property back twice and........as always, "I've sent the motherboard tech an email." "As soon........" Never again!
- Customer service
Reason of review
Poor customer service
At this point, I simply want my still broken Kindle returned.
Cell Phone Repair Review
On July 2014 I paid this company for a repair of two cellphone. We paid them in advance for part and labor ..they never repair our cell neither reeimburse our money until today day ...no one.seems to have an answer neither a responsability for our money.
Started out Happy, but ended up completely dissatisfied! I dropped the phone off on Valentines day because it was restarting and shutting down on it's own. I picked the phone up 6 days later, (after being told it would only take "a couple of days"), original problem was fixed, but the now the microphone doesn't work. No one can hear me talking. I called them as soon as I had access to another phone. I was told that I could bring the phone back, a new microphone would be around $20 to replace and it could be done in about an hour if the they have the part in stock. I went back to the Fairfax location the next morning, 2/21/13, and was told that I had to pay another $30 diagnostic fee and that I would have to talk to the technician when he came in at 2:30. So $20 dollars and a one hour repair time just became $50 and several hours. Once you add this in with the other small annoyances like being told I would receive an update on 2 different occasions, (which never happened). Told them to send and email when the phone was ready, but they tried to call me at work instead. I would have gotten the phone back one day earlier had they contacted me in the manner that I requested. Needless to say, I left with my phone and will try another repair shop. To sum it up, They told me phone had been tested and was repaired, but it wasn't. Then they tried to charge me to fix their mistake.
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