Andre L Pvo

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| map-marker Providence, Rhode Island

Unauthorized use of "remote" access

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It's unusual for a wifi provider network to want remote access to your computer. Don't do that anymore. I let Microsoft talked me into pressing the windows icon on the bottom left of your querty keyboard (the four flags) and press the "R" key at the same time. All of a sudden my mouse pointer on the screen was moving and clicking on things. Luckily it was me who innitiated the contact with Microsoft due to a malfunctioning computer so I trusted them. Fortunately it was a legitimate Microsoft technician and he fixed my problem. Lots of Microsoft scammers using the same "window" icon and the "R" on your keyboard under the guise that it's Microsoft telling me I had a virus and for $300.00 they could fix it. It's still hard for them to get your banking information if you refuse to give them any password. Microsoft doesn't ask for any passwords.
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Preferred solution: Full refund

User's recommendation: Don't give anybody remote access to your computer

Robert W Jfu

BAD and a SCAM

I was told that this company was going to fix my router problem and come to find out that they put a virus in the system and I had to go to another company to get it fixed and secured. None of the devices were secured! I want my money back that was taken from me for the total amount of $149 and the amount that I have/had to pay for the new company to come in and put in a monitoring system and all the security programs to the tune of $535.00. I will be going to my bank to talk to them about getting my money back from Softcrux Solutions.
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Loss:
$684
Reason of review:
SCAM

Preferred solution: I want my money back I paid to them and other money I had to paid out for new company

Tara Jxx

Scam- 866-606-****- https://wifiextassist.com/arlo-support/arlo-customer-service

I called 866-606-**** for assistance with setting up my system. The guy spoke to requested that I visit www.fastsupport.com to remote into my computer.

After I noticed the guy was looking into my personal space stating my ISP is linked to outsiders that can contain my banking information, password, etc. I then disconnected the remote access. I called the number back and spoke to a guy claiming his name is to be ask why was the guy remote into my computer. He claimed it was normal procedures, which I totally disagree.

While speaking to the guy (Jack), I was automatically logged out of my Arlo account. I am totally creeped out with this guys logging into my computer that I used for both personal and work.

The website linked to the contact number is https://wifiextassist.com/arlo-support/arlo-customer-service. Please look into this because I am very creeped out

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Reason of review:
Poor customer service
2 comments
Guest

I was scammed by them to. I am going to talk to my bank about this and see if i can get my money back that I paid them

Guest

I called 866-606-**** for assistance with setting up my Arlo system. Stay away, don't use this phone number it a scam.

They went into my computer and installed a Trojan ready to do a lot of downloading of my personal info.

First they shut off my firewall so they could get in to do damage. STAY AWAY FROM THIS PHONE NUMBER.

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