Wide Angle Software Reviews
Wide Angle Software Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wide Angle Software has a 2.1 star rating from 7 customer reviews and consumers are mostly dissatisfied; feedback highlights functional failures, mixed support experiences, and medium pricing.
Key Takeaways for Future Customers
- Read Wide Angle Software reviews and try the free demo before buying.
- Verify the Exchange, Refund and Cancellation Policy and billing terms before purchase.
- Expect variable customer service response times; consider technical help nearby for setup.
Negative Feedback / Risk Areas
- Repeated customer complaints that the software often does not work as advertised.
- Many report no timely support, long email delays, and difficulty obtaining refunds.
- Claims that "lifetime" licenses became unusable after updates, causing billing and licensing disputes.
Positive Feedback
Some users praise an easy interface and instances of excellent customer service that resolved setup issues and made the app useful for transfers and media management.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wide Angle Software has a 2.1 star rating from 7 customer reviews and consumers are mostly dissatisfied; feedback highlights functional failures, mixed support experiences, and medium pricing.
Key Takeaways for Future Customers
- Read Wide Angle Software reviews and try the free demo before buying.
- Verify the Exchange, Refund and Cancellation Policy and billing terms before purchase.
- Expect variable customer service response times; consider technical help nearby for setup.
Negative Feedback / Risk Areas
- Repeated customer complaints that the software often does not work as advertised.
- Many report no timely support, long email delays, and difficulty obtaining refunds.
- Claims that "lifetime" licenses became unusable after updates, causing billing and licensing disputes.
Positive Feedback
Some users praise an easy interface and instances of excellent customer service that resolved setup issues and made the app useful for transfers and media management.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malden, Massachusetts
JUNK, like everyone else says
- - Software doesn't work.
- - Support is via email and can take up to five business days.
- - Windows sees the device, but the software does not.
The software and the company are ABSOLUTE JUNK.
Summary:
- the software doesnt work
- their only support is through email, and takes up to FIVE BUSINESS DAYS
Details:
- I am a lifetime computer programmer and techie
- this junk software has been sitting for hours now saying Looking for devices when the device is attached
- Windows explorer can see it as Apple phone
- I could copy the data from it using a standard copy, and got a full copy of the phone, in folders with names like 201203_ and 201203_
But this junk software cant see it.
I rebooted everything, Run as administrator, have a USB cable AND wifi connected to both, checked their General Settings for Wifi enabling and everything else, etc
NO support, NO working software, and now the fight to get my money back.
WASTE OF TIME.
- Ha - there are no pros to this software
- Doesnt work
- And customer support takes five business days
Preferred solution: Apology
User's recommendation: AWFUL software, AWFUL customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer**Not an actual "Lifetime" License**
- - Bought a lifetime TouchCopy license in 2020 and used it to download texts, but after an upgrade the option vanished and it no longer works.
I purchased a Lifetime license for TouchCopy in 2020, and used it occasionally to download my text strings off my phone. The next time I used it, the option to download texts simply didn't exist.
When I contacted customer service, I was told that that option no longer worked on this version with my phone, and since they "upgraded" the software, I had to purchase an entirely new lifetime license.
There was no documentation at purchase that this "Lifetime" license was good for only one version of the software. There was no indication that at some point the software I have would become unusable. I was never notified that the software and therefore the license was going to be changed and therefore my contract with them rewritten. Everything I have documents that my license "NEVER" expires.
Yet because they've updated the software, they consider it an entirely new product that they can now charge an additional fee for if I want to continue to use it. This feels more than a little fraudulent to me.
So if you're purchasing a Lifetime license of TouchCopy (or I would assume any of their other products), do not be confident you'll actually get to use it for longer than their next update.
- App worked fine when i could use it
- Lifetime license is a lie
Preferred solution: Activation license for current working software
User's recommendation: Buyer Beware - not an actual lifetime license
Hello, We appreciate your feedback and understand your concerns. We have responded to your email and provided you with a complimentary activation code.
To clarify, our Lifetime Licenses are fully unrestricted for the lifetime of the product, and we provide free software updates for up to 5 years after purchase. However, in cases where substantial software development is required to maintain compatibility with the latest iOS updates, we reserve the right to charge for software upgrades.
For details please see https://***/support/touchcopy/rental-vs-lifetime-activation-codes.php If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, Wide Angle Software
No answer
No answer. I tried emailing them and have got nothing back. Even had my phone numbers in the email and still no call back.
Hello, Thank you for your review. Wide Angle Software does not offer telephone support for our software, however we'll do our best to help you on email.
Please email us on support@***.com and let us know what you're having difficulties with.
You can also find help on how to use our software and support articles on our website here https://***/support/ Thank you for choosing our product. Kind regards Wide Angle Software Support Team https://***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTruly excellent experience all around
- - Bought Droid Transfer to get messages but had setup trouble.
- - Support was very helpful and got me up and running quickly; setup was easy.
I bought Droid Transfer to get some important messages off my phone, and had trouble setting it up. Support were incredibly helpful to a non-techie like me, and got me up and running with the program in no time.
Once set up, I found the app easy to use, and now I use it regularly to do other stuff like managing my photos and music too.
- Fantastic customer service
- Great software
Preferred solution: N/A
User's recommendation: Get it! There's even a free demo, so try it out.
Hello Adrian, Thank you so much for your kind review! We're thrilled to hear that our support team was able to assist you and get you up and running quickly.
It’s great to know that you’re finding Droid Transfer easy to use and helpful for managing not just your messages but also your photos and music. We truly appreciate your recommendation and are delighted that you’re enjoying the software. If you ever need further assistance, don’t hesitate to reach out.
Thanks again! Kind regards Wide Angle Software Ltd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bangkok, Bangkok
Lifetime warranty is not true software does not work no guarantee
- - Touch Copy never worked despite many support emails.
- - Refund has been unresolved for 2 years; warranty, software, and support were poor.
status is i bought this software and it never worked and they never refunded my money sorry it worked once to get 4 text messages out of the hundreds i needed
I might as well have flushed $70.00 down the toilet. The lifetime warranty was not good, the guarantee was not good, the software was not good, and the support was not good. I would advise you to find an alternative.
I've been fighting an ongoing battle to get a refund for 2 years. They are terrible, period.
- No pros
- Support sucks
- No refund
- Doesnt work
Preferred solution: Full refund
Sorry your correct I just looked at the purchase email it was $40.00 it was discounted so I only got burned for $40.00 oh boy what a relief I ONLY spent $40.00 on something that was utterly useless thank you so much for clarifying that. Now please explain why Doesn't work, No refund, Lifetime warranty is a lie, Support sucks.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Düsseldorf, North Rhine-Westphalia
Help! Help! Help!
- - Transfer from Android to PC via USB fails repeatedly.
- - Spent 5 hours troubleshooting and paid $35.
- - Asks for a USor UK-based support contact.
The transfer of my files from my Android phone to my PC via USB fails every time I try to transfer. I've been working on this for 5 hours (this is really true), and I cannot get your software to work.
I even paid the $35.00. The chat just keeps asking me if I live in the US and what telephone service I use, over and over. Please, please, please will you send a US-based contact number for someone to help me get unstuck? Or do I need to call the UK for technical help?
Please, please, please, please. Elizabeth Cooper. P.S.: I'm not angry; I'm frustrated!
I believe your app will really help me if I can get it to work. And I'm only moderately 'techie.
- Too technical for a moderate techie to use with some help
Preferred solution: Help from someone who can help me to get the apps to work,.
User's recommendation: If you are not a techie, have one close-by to help you,
Dear Elizabeth, We're sorry to hear about the frustration you've experienced while trying to transfer your files. We do not offer telephone support for our software however we'll do our best to help you on email.
You can email us at support @ wideanglesoftware . com . In your email, please provide details of the type of files you are trying to transfer, as well as your Android device type and Android version. In the meantime, you might want to check that your USB settings are set to "File Transfer" mode on your Android device.
Also, make sure that you’re using a file transfer USB cable, changing the cable or port may help too. Kind Regards, Wide Angle Software Ltd
Morganton, North Carolina
Software support
Never spoke to anyone after multiple attempts. Product stopped working after a few uses. The customer service sucks.
Hello, Sorry you had issues getting in touch with us. Our customer support staff can be contacted at support@***.com We try to answer all questions related to our products within 24 hours.
Please check your spam folders if you fail to receive an email from us. You can also find the product user guides and FAQ’s here https://***/support/
Bodmin, Cornwall
Touch copy activation key
- - Activation key not working on Windows 10 with iPod touch iOS 4.2.1.
- - I want to exchange the key for a TouchCopy 16 version that transfers music.
Hi, I've just purchased an activation key for the latest version of touch copy, sadly the software is not working on my PC running windows 10 with my ipod touch on iso 4.2.1. The ipod will work with the trial copy of touch copy 16 I have on my laptop. Can I exchange the activation code you sent me for one that works with touch copy 16, all I want to do is retrieve my music from the old device and put it onto the new one.
Thanks and best regards, Mark
Hi, did you get the issue resolved? Please contact Wide Angle Software support at support@***.com and they will look into your purchase history and provide detailed advice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDroid transfer problem
The one contract I wish to print the entire text conversation from my phone, only displays one page of messages
- Easy interface
- No live person to help with issues
Preferred solution: Help, if not, refund
User's recommendation: Have a customer service phone number to help customers, that online chat feature doesn't work, it's a robot giving generic useless answers
Did you get your issue resolved? The online chat feature leads to a form which allows you to contact our support staff directly. For details please see here https://***/support/
Redondo Beach, California
No way of contacting company
- - Touch copy worked, now it won't accept my phone.
- - No phone number to call.
- - Emails aren't answered promptly.
- - They say it's received with no ETA.
Have used touch copy in past but now it won't accept my phone. No phone to call.
Don't answer emails in timely fashion.
Only says it was received with no indication when they will get back to you. The instructions they supply don't make any sense.
User's recommendation: Buy from a company who offers phone support
Hi, we don't offer telephone support, however we try to respond to all emails within 24 hours (Monday to Friday). Our support staff can be contacted at support@***.com Hope you've had you issue resolved.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed assistance to download from my iPhone to my PC Password reset error
Need assistance to complete transfer from iPhone to pc. I am able to see all my pictures, but not able to download messages and WhatsApp message.
User's recommendation: If my problem resolved, highly recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint George, Utah
Password reset error
Emailed several times over several weeks still no response I need access come in man your killing me smalls
- Was easy to find
- Do not respond
Preferred solution: Access to my program
User's recommendation: Respond
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Hello, According to our records, we replied to your email within 24 hours and processed a full refund as soon as it was requested. We always aim to provide fast, fair support, and we’re sorry it didn’t meet expectations in this case.
If there’s anything else we can help with, please feel free to contact us directly. Kind regards, Wide Angle Software