Wickes Furniture Reviews
Wickes Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wickes Furniture has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and reviews warn to avoid. Wickes Furniture reviews note high prices, poor customer service, and warranty disputes.
Positive Feedback
Some sales staff received praise for helpfulness and one buyer completed a purchase without noted delivery problems.
Negative Feedback / Risk Areas
- Repeated complaints about late delivery, damaged items, and unresolved claims.
- Frequent mentions of poor customer service and denied warranty or refunds.
- Reports of high prices and questionable store practices prompting Wickes Furniture customer complaints.
Key Takeaways for Future Customers
- Expect issues with delivery and follow up on warranty and refunds promptly.
- Check reviews and warranty terms before purchase and confirm payment procedures.
- Consider alternatives if customer service is a priority given existing customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wickes Furniture has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and reviews warn to avoid. Wickes Furniture reviews note high prices, poor customer service, and warranty disputes.
Positive Feedback
Some sales staff received praise for helpfulness and one buyer completed a purchase without noted delivery problems.
Negative Feedback / Risk Areas
- Repeated complaints about late delivery, damaged items, and unresolved claims.
- Frequent mentions of poor customer service and denied warranty or refunds.
- Reports of high prices and questionable store practices prompting Wickes Furniture customer complaints.
Key Takeaways for Future Customers
- Expect issues with delivery and follow up on warranty and refunds promptly.
- Check reviews and warranty terms before purchase and confirm payment procedures.
- Consider alternatives if customer service is a priority given existing customer complaints.
Media from reviews
Manchester, England
Purchase of a Kitchen from Wickes
- - Arrived late and components damaged.
- - Over 50 calls and store visits, service could not resolve issue, extra kitchen installation costs incurred.
Arrived late, components damages, customer services not able to resolve, over 50 calls, numerous visits to the store, store staff not able to resolve and further delays, cost me extra money to get kitchen installed and Wickes tell me they caused no delays. Poor service and moral compass somewhat messed up too and honesty is not the best policy for this lot !
User's recommendation: Avoid and go elsewhere, save yourself problems
Very Poor people (no ethics)
Ordered two tables, one was broken and left in the rain. Told me to ship them back at my expense and they would refund.
We all know this is impractical.
Dealing with bad people. Never again.
- Poor
Preferred solution: Full refund
Bedroom set
- - Purchased 1 bedroom set and 1 day bed trundle for $1,430.55 in Anaheim, CA.
- - Deposit $800 by check; balance $630.55 by check with Kim, cash only.
I was just at Wickes Furniture Anaheim, Ca.
I purchase 1 bedroom set and 1 day bed trendle.
Total amount of $1430.55. Sonny was a nice salesperson.
Write a check for $800.00 deposit and clear the bank asap.
I came back to pay the balance wrote a check for $630.55 with a sales person name Kim. He said my check was no good and I to come back and pay him cash. He told me to come back with cash only. I offer to call my bank to clear and he said no cash only to deliver the bedroom set.
Just checking if this person is not your legitimate employee or not. Please check this store for me. I never in my life wrote a bad check.
Yours truly,
Ms. Odona R. Galos
e-mail; ogalos@***.com
Made claim for furniture no response recieved
- - Filed claim#155**** for furniture cleaning under warranty.
- - Phone number is out of service; wants answers, refund, and won't buy again.
Sent pictures and have claim#155**** for furniture to be cleaned with warranty that purchased with the sale.This was my first claim to this company and was suppose to hear something within 48hrs. Then was told to send pictures of the stains within that period and I did and no response.
I paid for this warranty and I want some results now! Have yet to hear from someone and number given to me is no longer in service.
Want answers or refund of my purchase. I would never buy or give business to this company again.
Nicole Bandur
Chicago, Illinois
STAINSAFE
- - I bought a stain warranty over $100 on sofa and loveseat.
- - The claim was denied for an unapproved cleaner.
- - Will not buy warranties again.
I purchased a warranty for well over $100 from Wickes on my sofa/loveseat.This was supposed to cover any stains that would not come out for seven years.Over the weekend,our dog jumped on both pieces of furniture and noticed some yellow stains.Not urine,but I think he was just excited.
Anyways,I tried to clean a small area with some cleaner,but it did not help.
I almost forgot about it,but my wife remembered that we purchased a stain warranty a few years ago when we bought these items.I called them today,they asked me what happened.I explained the story,and was put on hold.They gave me a claim number,then proceeded to say that the claim was denied due to the use of an unapproved cleaner.Immediately,I said that the stain was NOT caused by any cleaner,I just tried in a VERY SMALL area,to see if I could remove it.They got real rude with me and said that there is nothing they could do.This company STAINSAFE out of Florida has pulled this *** with nearly 3000 complaints to the Florida Better Busines Bureau.Upon further searches of the internet,I realized how many other people have had NOTHING BUT B.S. from this company,and it is beyond me how it is not shut down.I gave my info to www.stainsafecomplaints.com
I guess there is a class action lawsuit forthcoming.I will NEVER buy any kind of furniture warranty again.I usually don't buy into these gimmicks,but I was sold by the salesperson at WICKES,who should be equally ashamed of themselves for getting involved with this immoral company!!!!
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My bedroom set is less than one year old. The wooden bed frame wood is splitting.
Where can you file a claim?
I can not find an email, address or telephone number. Please help.
Thanks
The same thing just happened to my friend. She was told last week that they "would not honor" the warranty she purchased. She is calling the finance company and telling them she wants this taken off her bill.