WHSmith
WHSmith Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review, 100% unfavorable. WHSmith reviews show consumers mostly dissatisfied with billing practices, refunds, and customer service; recent recommendation: Don't shop at wh smiths.
Key Takeaways for Future Customers
- Expect issues with receipts and refund policies when researching WHSmith reviews.
- Contact options are limited; customer service phone support appears unavailable.
- Price level reported as high compared to value.
Negative Feedback / Risk Areas
- Customer complaints about no printed receipts preventing refunds.
- Billing and refunds handled poorly and delays in complaint resolution.
- Poor in-store customer service and lack of a contactable phone line.
Positive Feedback
No positive points were reported in the provided review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review, 100% unfavorable. WHSmith reviews show consumers mostly dissatisfied with billing practices, refunds, and customer service; recent recommendation: Don't shop at wh smiths.
Key Takeaways for Future Customers
- Expect issues with receipts and refund policies when researching WHSmith reviews.
- Contact options are limited; customer service phone support appears unavailable.
- Price level reported as high compared to value.
Negative Feedback / Risk Areas
- Customer complaints about no printed receipts preventing refunds.
- Billing and refunds handled poorly and delays in complaint resolution.
- Poor in-store customer service and lack of a contactable phone line.
Positive Feedback
No positive points were reported in the provided review.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- - Self-checkout purchase; no receipt printed.
- - Refund denied without a receipt; last receipt only.
- - Complaints department handled the request.
My 11-year-old son purchased an item and paid for it in-store at self-checkout; however, no receipt was printed. It turned out to be the wrong item, so we went to get a refund but were told that without a receipt, they would not provide a refund.
When asked to print the receipt from the machine, we were informed that they could only print the last receipt and other people had used the machine, so they couldn't do it. Even though he had proof from his bank card, I had to ask for the complaints department for them to carry out the request. Additionally, WH Smith has no contactable person to speak to by phone. This has put me off shopping here again.
I have also told all my children they are not to shop there. This is very disturbing.
Preferred solution: Apology
User's recommendation: Don't shop at wh smiths
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