lynette l Luu

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My 11-year-old son purchased an item and paid for it in-store at self-checkout; however, no receipt was printed. It turned out to be the wrong item, so we went to get a refund but were told that without a receipt, they would not provide a refund.

When asked to print the receipt from the machine, we were informed that they could only print the last receipt and other people had used the machine, so they couldn't do it. Even though he had proof from his bank card, I had to ask for the complaints department for them to carry out the request. Additionally, WH Smith has no contactable person to speak to by phone. This has put me off shopping here again.

I have also told all my children they are not to shop there. This is very disturbing.

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Preferred solution: Apology

User's recommendation: Don't shop at wh smiths

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Art for Your Home Not Museums

Art for Your Home Not Museums

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Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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