
WHSmith
WHSmith Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WHSmith has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don't shop at wh smiths".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified ReviewerComplaint
My 11-year-old son purchased an item and paid for it in-store at self-checkout; however, no receipt was printed. It turned out to be the wrong item, so we went to get a refund but were told that without a receipt, they would not provide a refund.
When asked to print the receipt from the machine, we were informed that they could only print the last receipt and other people had used the machine, so they couldn't do it. Even though he had proof from his bank card, I had to ask for the complaints department for them to carry out the request. Additionally, WH Smith has no contactable person to speak to by phone. This has put me off shopping here again.
I have also told all my children they are not to shop there. This is very disturbing.
Preferred solution: Apology
User's recommendation: Don't shop at wh smiths
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