Wholesale Spa Covers Reviews

Show reviews that mention
cover spa order spa cover credit card service guys price card credit
Filter review
New Reviewer

Poor warranty for defect

There was a defect in the cover - per them. I could use warranty but would have to pay shipping..... Guess what, shipping was almost the cost of ordering a new cover. Will NEVER use them again....
View full review
ID
#2557162 Review #2557162 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Signature Spa S13 replacement cover

Hello. I have a Signature spa S13 which I purchased in 2015 with round corners. I need to get a replacement cover. I called Signature and they referred me to you. Can you tell what size cover with dimensions I need to order. Thank You Jonathan
View full review
ID
#2544518 Review #2544518 is a subjective opinion of poster.

Want to give a positive review

I just want to say, I have had NO trouble with them. It is easy to order, a good price, comes fairly quick, and good service. Thanks
View full review
ID
#1883915 Review #1883915 is a subjective opinion of poster.
Location
Ottumwa, Iowa
Service
Wholesale Spa Covers Shipping Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Torn Corner with No Solution

I filed a claim with the carrier because they did not call prior to delivering. They left the item with my neighbor. The neighbor signed received but not with my permission. If Roadrunner (the carrier) had called there would not be a problem. However, when I found my cover it had a rip in the corner. No one would replace or make compensation to repair this problem!!!! Do NOT buy from Wholesalespacovers.com or use ROADRUNNER!!!!!!
View full review
ID
#1721136 Review #1721136 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Delivery method is horrrible
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

When is my package shippimg

I never received my soft cover or anything telling me when my product will ship. I was charged 10/31/19.
View full review
ID
#1701160 Review #1701160 is a subjective opinion of poster.
Location
New Milford, New Jersey
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible!

Decided to order from these guys and so I called to make sure we had the measurements correct. Stayed on the phone with him for 30 minutes. The guy sent me an email with the wrong measurements and I didn’t realize it at first. After I received the cover, I called them and said the measurements were incorrect and I’d like to return it. He said email me the correct measurements and let me see what I can do. After I sent the email, he replies that it was my fault for confirming his incorrect measurements. Absolutely no responsibility for his incorrect recordings after a 30 minute call! Terrible service! I emailed back thinking they would at least reduce the price on the new one if I returned the old one. Nope! New order full price! I ended up going to a local spa place and got the cover. Now I’m stuck with this so called custom cover (which it’s not). The cover is manufactured by another company so the just outsource and say it’s custom. All around terrible experience. I wouldn’t order anything from them!
View full review
ID
#1698699 Review #1698699 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

DON'T buy from them!

Update by user Jul 20, 2019

Not a thing

Original review posted by user Jul 19, 2019
April 6, 2019 - I ordered and paid $350 for a spa cover. April 30 it was delivered. May 5th I started an e-mail conversation with them. On May 18th I wrote back to them: I’m so unhappy with this new cover, I don’t know where to begin. My spa guy has shown me 3x now that the cover isn’t retaining heat at all due to its subpar manufacturing of the center piece. So everyday the heat simply escapes (you can see through from side to side and there are sections throughout where the cover doesn’t even sit on the tub) - today I wanted to use the tub and noticed that already stitching is coming undone along that same center piece - there are foam bulges that look like they’ll pop through the vinyl soon. The quality of this particular cover is really poor...for $350. - they have been responding to my e-mails, and at one point the manufacturer (these guys do not manufacture the covers...they simply outsource) shipped out 2 ginormous foam inserts...for ME to replace - nope, I'm not doing it and my spa guy won't either - he says if they break I'll blame him (he's probably right) - that was June 12th - of course no one will address the stitching coming undone...and I cannot get a resolution to the spa cover at all (today is week 5 since the delivery of inserts). I read my "warranty" and thankfully didn't touch the inserts because if I did...that's right...VOIDS the "warranty" - I've been asked not to file a credit card claim, and have patiently (and not so patiently) agreed. Now their manufacturer is saying they call me all day and get a busy signal. Hello! Really? I have call waiting - AND no one is on the phone. I will be filing a credit card claim. I have no other recourse.
View full review
ID
#1593735 Review #1593735 is a subjective opinion of poster.
Pros
  • Ease of ordering online
Cons
  • Do not stand behind their products
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
New Reviewer

Great service

Well I had a great experience with these guys. Quick and good reply's, quick order confirmation. I asked how long and they said 2-3 weeks, so as much of a bummer that is, they at least let me know and couldn't be happier with the service and the price can't be matched (I tried). If you need a new cover, plan ahead and save for sure. They are like $200 less than anything I could find local in Utah and saves me having to go out and somehow get it in my car. As for disposing of old one, chop it up and stick in trash can over a few weeks. OR we started by propping it up as a backstop for archery in our back yard, worked VERY well for this and next time i'll offer to a local boy scout troop for this. Steve M
View full review
ID
#1410217 Review #1410217 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Wholesale Spa Covers Shipping Service
Pros
  • All of it
Reason of review
Good customer service

Worst company I've ever dealt with

Don't order from this company if you ever expect to receive your spa cover. I ordered this cover and was assured I would receive it in about two weeks. After two months I still have not received my spa cover. Every time I called they would guarantee me a phony date that I would receive the cover. The cover wouldn't come in. I would call and they would give me another date. This happened 4 times. After the fourth time they just stopped accepting my calls. I eventually had to turn them into my credit card company as a fraudulent charge. My credit card company is now taking legal action against them. They said it will take about two months to get it all squared away and get my money credited back on my account. This company is a fraud. Do not buy from them.
View full review
ID
#1073588 Review #1073588 is a subjective opinion of poster.
Service
Wholesale Spa Covers Shipping Service
Reason of review
Order processing issue

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article