Wholesale Software

One of many examples, I had a crash. They responded to my email, within an hour, while they were out of the office. The office support spent as much time as was needed, with me, on the phone, many times. I received copies of invoices as needed. Training on "how to questions" beyond my purchase. I could go on and on. From my view, I cannot say enough great things about them. I will admit, for the "I, Me, My" crowd who needs everything right now, depending on a call back, at times could be stressful. So many want it the minute they have an issue. As with any great service, it is also important to be reasonable in one's expectations. I digress. For my needs, I always prefer the personal service a professional provides, rather than having to depend on a hit-or-miss from an Office Depot, Best Buys and the like.

I purchased older versions of turbo tax from the company and paid $60. Much to my dismay, I found that the links to download expired on 3/4/17. Why would there be an expiration date if I paid for the link? What is my system crashed and the software had to be reinstalled? Are you saying I would have to repurchase the software at this point? I have never seen a company operate like this. I purchased a license to a software and should have access to the link for as long as I own the system. And to add insult to injury, our government allows the companies to operate like this. What a shame. When I emailed the company to resend the links, the email bounced back. I can no longer find their URL online. It is as if they never existed. However, I have all the documentation I need to take this to the authorities and any other agency I deem necessary. I hope you get shut down for good. I also had to repurchase all software through other companies to the tune of $142.