Wholesale Granite Dfw Reviews
2.5K CLAIMED LOSSES
1 TOTAL REVIEW
DFW WHOLESALE GRANITE BEWARE
On 8/29/2-16 both my husband and myself went to the warehouse to pick our slab of granite after having our kitchen measured twice and the template done once.. We spoke to Reed Lowman and picked out Persa Pearl for our home. I asked Reed was this the piece of granite we will be getting to which he replied Yes. He went on to say that there was only 4 pieces of this one left the others had been sold and this was the last one. He also added that he had seen what was coming and it was in no way as pretty as the piece in front of us so we paid our $1200 deposit and settled on on install date of 9/6/16 a Tuesday. Thursday 9/1/16 the granite arrived at my home. I called Reed and told him my granite was here and we were not ready. He called me back telling me they got the day confused and that we were still on for Tuesday. . The next phone call i get was Saturday 9/3/16 leaving me a message stating some machine had broken down and that my install had been pushed back until Friday 9/9/16 . I was a little confused as my granite had already been here on the truck for installation on the wrong day. I called Reed and he said “They had screwed up and went to your place the wrong day we are good for install on Tuesday”. So i went to the warehouse on 9/6/16 and what do you know there is the piece of granite my husband and i thought was going in our home. I asked Reed this is our granite why is it still here He said “Oh no this is just a piece for display yours is down the fabricators”. I was speechless I really liked the piece we picked and i just got in my car and left. So we had been blatantly lied to and actually had a bate and switch done on us . Show us the good stuff and install us an impervious quality granite. NOT ONCE WAS THIS EVER MENTIONED UNTIL THE DAY I WENT TO WAREHOUSE. as we had been told it was ours. So we had our granite installed Friday 9/8/16 and this is what followed . Reed came to our home before installation had finished raving on about he had lost $350.00 on this job stating he was going to kill someone and Merry Xmas to me. I felt very uneasy and thought it was very unprofessional and it was like our fault what had happened. We did not bring plans to you You came and measured our kitchen . So because he says we got it for free which we beg to differ we are to accept low grande granite and a terrible install and finish . He got his check and left Never coming back for a final inspection. The installers left, i ran my had over the granite and it was rough everywhere .I called Reed and the guys came back and worked another hour. They also took gauges out of the granite edge where we had paid for the edging. They tried to fix it but now we have a ruined edge. The installers told me to contact the company It was still not fixed and before I could call him he called me to ask if the guys had finished i told him the problems and i was speechless at the way i was spoken to. He kept telling me it was free it was free so I am not fixing it I said that i would rather have a perfect job done than this so called free granite He told me there is no perfect in granite. I was referring to the install cracks, badly repaired gauges , cracks right through etc etc After finding numerous cracks ( some right through the granite) and not polished, some badly repaired gauges we also have a huge hole cut in our wall. The one piece was too long so the guys told me after they did it they had no option the piece was too long. I found it by pushing on the tile They had laid the tile back over the hole so i wouldn’t see it. When talking to Reed he told us our wall was not level and we do it all the time . I am thinking that a man who likes to constantly tell you how long he has been doing this and how few complaints they have had could be so unprofessional. There are cracks that go right through the granite at the front of the sink and other areas I have had two people come out and look at the granite . One said “They company needs to come back and fix this”. the other said “It was the worst he had ever seen” . I called Reed Saturday morning at 9.30 and left a message . l also sent an email and asked that he come have a look at the work . He told me he was swamped until Tuesday . I asked him can he come today 9.10/16. before 10.30 before my husband goes to bed . He said he would have to see the stone. We waited until 11.00am no Reed. My husband went up there as suspected there was no customers there. He told my husband we got granite for free and that he was not fixing a thing for you and got nasty. We have done nothing wrong we trusted your company to do this job. It is not like this is $5.00 we are talking about. we have saved hard to have this granite done. We have been lied to by Reed regarding our granite slab and have been nothing but courteous with the so called changes to our install and any other lies he told us I have taken photos which are hard to see the cracks and repairs without actually seeing and toughing it in person. He acted like this is our fault and behaved very unprofessional. If we cannot get our granite installed and the way it should be then we have no other option to seek other avenues to get it replaced. It cannot be repaired it has to be replaced as it is cracked all the way through in places This was absolutely no fault of ours and we have been treated so ugly and nasty form someone we trusted to do a job You are the people that screwed this up badly and all we are asking is it for to be fixed. What happened to “We guarantee our work any problems just call us”. Treated us real nice until you got our money. As from today 9/14/2016 after numerous calls and emails and a personal visit to the warehouse we are yet to have any return contact with any representative from this company. I don’t know how they got all thee great reviews on here unless they wrote them themselves. . We did nothing but hire them to do a job Then lied to . Still not one word from anyone. We wont let this go it it means hiring an attorney we will.
Fort Worth, Texas
Wholesale Granite Dfw Customer Care
- Very poor all the way around
Reason of review
POOR CUSOTMER SERVICE TREATED POORLY
REPAIR DAMAGED COUNTERS REPLACE WHERE CREACKED ALL THE WAY THROUGH
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