Whole Foods Market

On January 21st between 4-4:45 pm. Bakery department worker name Mark was blocking the entrance of the full service check out line claiming that costumers knocked over his products when is crowded.

I never saw any costumer knocking over any product in the store (Chelsea branch New York, NY) he is doing that every night delaying lines, blocking the cookies stands hurting the store by blocking baking goods, and showing no respect to costumers.

He is rude, ignorant, and does not understand the concept of costumers is right and always goes first. This situation has to stop once for all.

Thank you for your time and consideration.

I'd like a feed back.

WF, ever since Amazon bought them has had empty shelves. You go shopping to buy your products and you get there and the shelves are empty.

You go back the next day, the shelf is still empty. You ask when the item will be in, nobody knows. Grocery stores used to keep a little bit of backstock in the store in case the shelves would go empty,they could replentish until the next shipment came in. Amazon did away with backstock.

And if the product is out, it's out. And sometimes it takes days or even weeks to come back into stock.

Their empty backroom idea obviously is not working and somewhere, the backend is obviously failing because it's not reordering a delivery of the product. And the fact that no date can be given when a customer asks when it will be back in, is ridiculous!

On December 1, 2023 at approximately 17:30 hrs at your Whole Food at One Wall Street in New York, NY: I went to the delicatessen section to order Roast Beef and I properly waited in the the line as a customer was being served. The tall delicatessen Associate disrespected me by serving two other customers who came to the counter after me, but serving them first ahead of me

I couldn't believe what had taken place.

I did not do anything to the associate or say anything negative. I only said I was next after she started serving the newly arrived customer's and totally disrespected me and disregarded my presence.

I have retained my shopping Whole Food receipt for other shopping items as I left the Delicatessen highly offended and did other purchases.

Thank you,

Contact me on follow-up at email, sipanaejs@***.com

I am hopeful that you will take advantage of the opportunity to be a LEADER in the retail industry by offering designated shopping hours for those who cannot wear a mask.

You have offered special shopping hours for seniors and disabled since early on during this unusual circumstance and we have patronized your store because of this.

Curbside shopping or instacart delivery is not fair and equal access, because there is an additional cost, and I ma not able to browse and look for new items and experience an enjoyable shopping experience.

Offering designated shopping hours for those who cannot wear a mask creates reasonable accommodations (as required by federal, state and local laws) and benefits your business.

Whole Foods will be recognized as a powerful community leader in creating a fair, just and equitable shopping experience for all your patrons in this way:

1. Shoppers who can’t wear a mask can shop in comfort and confidence — free of discrimination, harassment and intimidation (which violate federal and state civil rights laws)

2.

Associates will not need to spend time checking to see if shoppers need to “wear a mask”

3. Shoppers who want to wear a mask can shop during certain hours in comfort and confidence without being threatened by those without a mask

4. Further, ASSOCIATES who cannot wear a mask could be assigned to work those hours.

5.

This demonstrates YOUR commitment to your ETHICS and COMPLIANCE for NON-DISCRIMINATION policies

6. Your business can avoid costly and embarrassing discrimination lawsuits

I look forward to an enjoyable shopping experience!

Sincerely,

Karen McFarland

This was at the P Street store in DC. Generally the selections are good but several problems noticed today around 3pm.

First the bulk food bins were, like half of them, empty. Second, no pencils or pens for labels, no white bag wires. Third when we got to the human cashier, a petite latina, she refused to process the order. "You don't have the bags labeled," she said.

Well I have done bulk food for years and that was a *** excuse. Usually they are happy to look it up, and I know this because it's happened before. When I returned to the bulk food section & passing by customer service, the staff there did not want to help. The guy said, okay i'll go get a pen, but he headed to the back of the store, clearly intending to make us wait!

So we ended up going to self-checkout, and as I predicted, I could just enter the item and find the bulk food items easily! Why did the cashier not want to do that? Well she just didn't want to serve us! We found all the bulk items listed, weighed it, paid for it just like any fruit or vegetable.

You know, some humans really make it much more preferable to go cashierless. There was a self-checkout manager, he's been there for a while, who helped us process the payment card. I hope that cashier does not wreak revenge on my relative who has shopped there for years. You know the invasion from the border is putting a squeeze on good local workers.

The migrants always like to pick on people when they think they can get away with it. They are missing bulk food bin items and pen/pencils missing, and labels are not placed there easy to spot. Attitude by customer service and cashier.

But the self checkout worked even better. 3/5

T-Mobile tried to get the Whole Food App working with my mobile phone number. Response is Incorrect Number most of the time.

Rarely, if the number goes through, the OPT code received is rejected. I can get the QR code/stamp.

I called Whole Food Customer Service. They said "there is a bug in the WF app for android/smart phone that has not been addressed." They also said to use the QR stamp/code. However, at my WF store in River Forest Illinois, the check out staff ALWAYS ask for the phone number.

When will this bug be corrected?

I am an Amazon Prime member. I have made 10 calls to WF and Amazon and nobody knew what to do except for the explanation I received above.

As a long-time customer of Whole Foods in the Kentlands, Maryland, both my wife and I were flabbergasted by our recent experience that started with an order with the meat department on November 12th, and ended with the store manager (Melissa Niane) accusing us of placing an order for the incorrect item; a claim by the store manager that their personnel (Seeku) didnt write the order down incorrectly; and their personnel not being responsible for a missing order that was placed almost two weeks prior to Thanksgiving. While the incident itself was poorly handled, the accusatory and snarky attitude of the store manager against a customer, her refusal to resolve the issue, and her staunch stance that our employees at Whole Foods are always right and the customer is always wrong has really turned us off to shopping at Whole Foods in the future.

For those interested in the details of this incident.

The original order was placed on November 12th at 3:00 p.m. when I called Whole Foods and spoke to Seeku in the meat department to place an order for an 8 lb. leg of lamb with an extended bone. We had placed this order in years past with no issues, so thought nothing of placing this order again for Thanksgiving.

(This order was NOT placed with the Holiday Desk).

On Sunday, November 21st my wife happened to be shopping at Whole Foods and while there she went to confirm that they indeed had a record of the order and that it would be ready for pickup on November 23rd. She went to the meat department and asked them to confirm the order would be ready, and the meat department sent her to the Holiday Order Desk. After waiting for one of the two women to be available, my wife gave the women the information only to find that the Holiday order desk had no record of the order. As my wife knew I had placed the order, the women that was helping her went back to the meat counter and then brought a notebook back to show my wife that the order was in fact written correctly as an 8 lb.

Leg of Lamb for pickup on November 23rd. My wife left the store reassured that the order would be ready for pick up on November 23rd.

On Tuesday, November 23rd my wife went back to Whole Foods to pick up the order. When she arrived she went to the meat counter to pick up the order. The employee behind the counter informed my wife that not only did they not have our order, they did not have any lamb.

My wife inquired what could be done. He asked if my wife wanted to speak with the store manager who happened to be close to the meat counter. My wife explained to the manager, later identified as Melissa Niane, the story which had been shared above. Melissa went to the back of the store to search for herself and came back and said he was right.

My wife then explained she had ten people coming for thanksgiving and what were they going to do. My wife suggested they call other stores as Melissa did not offer to do anything to remedy this situation. After my wifes suggestion Melissa in a dismissive fashion told my wife to take a seat in their cafe.

My wife went to the Customer Service counter and asked for the store manager not realizing Melissa was in fact the store manager as she never identified herself. My wife could clearly hear through the customer representatives telephone, is that that lady with the lamb.

After sometime Melissa showed up with a wrapped meat package and a piece of paper and represented the package as a boneless leg of lamb.

Melissa insisted that was what I ordered and repeatedly pointed out my name on the piece paper that accompanied her and said isnt his name Mark. Isnt it. The accusatory tone and obsessive need for Melissa to assign blame to the customer versus working with the customer to solve the problem was perpetuated when my wife suggested that maybe the order was taken incorrectly Melissa insisted over and over that was not even remotely possible and was insistent we the customer were at fault. I should point out 3 things, first, the name on the paper was spelled incorrectly so could it be she pulled someone elses order in error thinking it was ours , second Melissa brought a lamb wrapped to the counter when they said they were out of lamp, and lastly the piece of paper was not the notebook that was shared with my wife on the 21st of November just 2 days earlier.

To say my wife was astounded on the stance and attitude displayed by the store manager Melissa would be an understatement

My wife asked for Melissas card and the name and number for corporate.

Melissa gave my wife her card but refused to give her a name in corporate and told her to go call the 800 number and to have a nice day in a sarcastic, snarky tone.

My wife was visibly upset and immediately called corporate to voice her complaint while still in her car only to find that Whole Foods has off-shored customer service to the Philippines, and no one there was able to address the situation.

We find this situation to be absurd, and a real black mark on what we believed were the leadership principals of Whole Foods for customer obsession and outstanding customer service. Maybe someone at corporate may be interested in resolving these issues.

Despite JB buyout the stores are well run. Some stores had a foot traffic problem due to the delivery service and paid shoppers but generally it's still a great place to visit.

I won't go all out but for my vegan needs its decent selection. Also the Starbucks CS is terrific at Foggy Bottom in WDC. For comparison I must insert a negative experience shopping for exotic food stuffs at East Indian convenience store. I will still go to Indian food store for needs but it is about 8 miles away.

"Service in the back Indian grocery was not too good.

Lady sat in aisle and played game on phone. She blocked some of the shelves. It's not like she couldnt offer to help. She is conditioned to move aside when white guy came near even if he did not purchase much since more men come in to buy liquor.

It's sad she no longer has her own store next door. The prices are not much different than whole foods. The extent of selection has gone down as well."

Lastly imho this is a time to pray.

Do not hoard. Pray that we can continue to be global while becoming more local.

Misleading customers by copying the colors/fonts etc. of well-known, delicious products and replacing them with inferior ones that Appear to be the well-known products the customer thinks he's getting.

I fell for this twice in the last couple of months.

First the ice cream that I took a couple of spoonfuls of before throwing it into the trash.

Then I mistook your godawful 365 dairy-free mozzarella shreds which almost caused me to *** to death for delicious Daiya fake Mozzarella. Here's the wording on the 365 package: PLANT-BASED (catchy new word for vegan people) MOZZARELLA

And just in case you have no clue or are pretending to have none, the products I am referring to are:

REAL FAKE!!!!!

Talenti Pistachio Ice Cream 365 in Talenti packaging

Daiya Cheese Substitute 365 non-melting fake cheese

And these are only the ones I know of because I happen to like Pistachio ice cream, having done comparative taste testing of the flavor in many different countries.

And if you must know, I am highly insulted by your company's lack of faith/intelligence in the consumer (you think we're stupid). How's this for stupid? I've got photos!

Anyway, I will continue to shop in Whole Foods (Bryant Park).

We stayed in this neighborhood because of Whole Foods even though we were offered a great offer in 2014. Thanks a lot!

Cheers,

Maria