The owner's a hot head who has no problem screaming at paying customers and abandoning them on the side of the road. Here's what happened at my sister's bachelorette party: First of all, a beautiful limo with a wonderful driver showed up on time for our event. The limo was actually a much nicer and larger one than we had requested. Everything was going great - the driver was friendly and took lots of photos for us, always opened the doors for us and helped us in and out. The start of the evening was great. One girl who had a baby at home was not planning on coming out to the club with us after dinner. This was stated on the phone during booking. So the driver was supposed to take her back to Queens (from Midtown) after he dropped us at the club. We get a text from her at 11:30 pm that the driver was ordered by the owner not to do it, and he dropped her off near the tunnel and made her take a cab home. We come to find out that the owner screamed at his paying customer and the driver. When we called the owner around 1am to find out why this happened, he screamed at us, saying he had done us a favor by giving us a nicer limo and it was not his policy to make extra stops. We explained we had booked this limo for the whole night, had authorized overtime and tolls as necessary, and that to abandon a young woman trying to get home to her baby on the streets of NYC at 11:30 at night is unacceptable. He continued to scream, the ordered his driver to leave us there. Yes, you read that right. At 1am, a group of 13 bachelorettes were forced to leave the club, get our things out the limo, and find cabs home. Luckily we got most of our money back, except the deposit. I honestly feel bad for the driver, whom we did tip, because he was trying to do the right thing by us and even tried to argue with his boss on our behalf. In the end, he didn't want to get fired, but allowed us to grab our stuff before taking off. Also, he would have gotten a much larger tip at the end of the night if it hadn't been for his boss. Don't use this company. Clearly the owner does not care at all about customer satisfaction.