White House Black Market
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White House Black Market Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
White House Black Market has 2.4 star rating based on 90 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being waited on by friendly helpful staff, Discounts and coupons, I like the local stores.
Cons: Customer service, Unfriendly sales people, How much time i wasted.Recent recommendations regarding this business are as follows: "Don't buy anything on clearance. You will be not able to return", "Never order from the website -- in store only!", "Be aware if you use PayPal and watch for your refund", "Don't buy online, return only in person to make sure your refund is processed.", "Make sure you try on during the 60 day return policy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
White House Black Market has 2.4 star rating based on 90 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being waited on by friendly helpful staff, Discounts and coupons, I like the local stores.
Cons: Customer service, Unfriendly sales people, How much time i wasted.Recent recommendations regarding this business are as follows: "Don't buy anything on clearance. You will be not able to return", "Never order from the website -- in store only!", "Be aware if you use PayPal and watch for your refund", "Don't buy online, return only in person to make sure your refund is processed.", "Make sure you try on during the 60 day return policy".
Most users ask White House Black Market for the refund as a solution to their issues.
Review authors value the most Website and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top White House Black Market Reviews
"I would like to commend Marie White House Black market in Peachtree City for her wonderful customer service. Thank you."
None. Marie extended her customer service to check on the price for a blazer that I was very interested in, but I thought the price was very escalated. Thank...
"Dishonest employees"
I bought a sweater from the store3020. I asked the cashier if I was able to return the item for any reason and cashier Billie told me yes. However it's was...
Cleveland, Ohio
Charged my account for something I did not order on my affirm account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Porter Ranch, California
Dishonest employees
User's recommendation: Don't buy anything on clearance. You will be not able to return
Naperville, Illinois
Canceled my order without letting me know, now nothing to wear for event!
User's recommendation: Never order from the website -- in store only!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ok unless you return something
- Good quality clothing
- Poor customer service - ignorant
- Refund process too slow
Preferred solution: Full refund
User's recommendation: Don't buy online, return only in person to make sure your refund is processed.
Returns by mail takes forever and you have to call and dispute with PayPal
Preferred solution: Full refund
User's recommendation: Be aware if you use PayPal and watch for your refund
Bedford, Virginia
Return item after return date due to it being defective
User's recommendation: Make sure you try on during the 60 day return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newnan, Georgia
I would like to commend Marie White House Black market in Peachtree City for her wonderful customer service. Thank you.
User's recommendation: None. If the garments are out of season, I believe they should go on Murphy’s price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
Due to the fact that it takes 4-6 weeks to get a refund using the return address that they pack with the delivery, I always chose to send back at cost to myself. However, here recently they closed a return location and did not provide a forwarding address to the USPS.
Now my items are sitting in Lawerenceville, GA waiting on god knows what. They won't return to me, they won't forward to the new return address. What a mess. Warning do not send to the following address
Chicos reverse logistics DC 2160 Breckinridge blvd Bldg 200 suite 250 Lawrenceville GA 30043.
I have called and written to Customer service chat and email and they provided the new address WHBM returns dept 815 Progress drive Winder GA 30680. But it seems it is too little too late as I explained that my packages are just sitting in a Post office in Lawrenceville.
I don't know what to do at this point. No one will help me.
- Have stylish clothes
- Returns should not take four to six weeks via mail
Preferred solution: Deliver product or service ordered
User's recommendation: BEWARE WHEN RETURNING CLOTHES TO WHBM
Germantown, Maryland
Returned item. Did not give me credit in full
Hi
I bought two items I paid 74 dollar
I cid return bought items and not sized properly I retuned tgem to store
The cashier did not know to do the credit they gave me credit wrong. They made mistakes
Instead refund me the full amount paid on my credit card they made mistakes and gave me credit 30 percent less
I provided to Christina the info
Sge is not capable to understand I try to talk with others tgey are not trained dont have expierenced or capability to understand to credit my account to 74 dollar.
They credit my account only 50 dollar
Why cashiers are not trained ? Or expierenced ?
This is not right its totally a big mistake to pay 74 and refund only 50
Manhattan, New York
Best customer service
User's recommendation: Feel confident with WHBM
Stockton, California
The website sucks
User's recommendation: Don’t buy online
Ellicott City, Maryland
The sale associate had no interest in me.
New York, New York
Pissed customer
Preferred solution: Full refund
User's recommendation: Too difficult to deal with
Order canceled without notification
- Being waited on by friendly helpful staff
- Good customer service and quality merchandise
- I have liked shopping on line due to quality of merchandise
- Give notification for any cancellations of online orders
Preferred solution: Let the company propose a solution
User's recommendation: call customer to see if the order is legit before canceling.
Dallas, Texas
Did not mail me my top
User's recommendation: Nonoe
Horrible service no follow thru
- Horrible cs
About
, , ,
White House Black Market is a retailer which specializes in upscale clothing for women. The company was founded in 1997 when The White House and Black Market united in one store. Its headquarters is based in Fort Myers, Florida, USA. WHBM sells exclusive collections of pants, skirts, jackets, dresses, and tops. The company also offers accessories and everyday essentials. Available collections are Saint Honoré Jeans, Workwear, Iconic Black & White, and Wedding & Event Boutique. In 2003 White House Black Market became a subsidiary of Chico’s. The company has more than 440 boutiques across the United States, Canada, the U.S Virgin Islands, and Puerto Rico.
White House Black Market is ranked 583 out of 4781 in Footwear and Clothing category
USA
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I had an order canceled the other day for what seems like no reason. The store didn’t call before canceling.
Then they took my fashion reward as well.
I am a long time loyal customer but am not happy with their customer service or their clunky website. Need to find a new place to shop.