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A bad product and terrible service?

White Elm - A bad product and terrible service?
White Elm - A bad product and terrible service?
Update by user Jan 18, 2023

I reported this issue to the BBB in Texas and the company used escalating language and blamed me the entire time. I wouldn’t spend a penny at this company as there is now plenty of other purse manufacturers that will offer better customer service (and hopefully a...

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ID
#4230349 Review #4230349 is a subjective opinion of poster.
Loss
$145
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fake leather, poor quality/high price

White Elm - Fake leather, poor quality/high price
Update by user Dec 18, 2022

*Vegan leather- which is cool and the “leather” has held up- but the hardware is garbage

Original review posted by user Dec 18, 2022
I bought a bag from WhiteElm.com and overall Im happy with the item but not even a year later and the bag is falling apart in some areas. I use this bag sparingly as Im not the kind to carry a bag all over and Ive recently noticed that the bottom guards on the bag have fallen off. If youre going to spend over 100$ for a bag, try a different company that will be a better value for your money.

User's recommendation: Find a better value for the price.

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ID
#4226516 Review #4226516 is a subjective opinion of poster.
Pros
  • Nice looking merchandise
Cons
  • Terrible quality
Loss
$145
Preferred solution
Full refund

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