White Elm Reviews
White Elm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
White Elm has a 1.9 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Merchandise is noted as nice looking but quality is described as terrible and price level is high, with recent recommendations to buy elsewhere.
Key Takeaways for Future Customers
- Check White Elm reviews for repeated concerns about durability before buying.
- Expect limited warranty coverage and potential issues with refunds or exchanges.
- Consider value for price versus other brands offering better longevity.
Negative Feedback / Risk Areas
- Poor product quality and materials leading to early failures.
- Short warranty period and refusal or inability to provide refunds or repairs.
- Unhelpful or dismissive customer service in escalation attempts.
Positive Feedback
Items are attractive and website/product selection is valued, and initial email replies can be prompt.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
White Elm has a 1.9 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Merchandise is noted as nice looking but quality is described as terrible and price level is high, with recent recommendations to buy elsewhere.
Key Takeaways for Future Customers
- Check White Elm reviews for repeated concerns about durability before buying.
- Expect limited warranty coverage and potential issues with refunds or exchanges.
- Consider value for price versus other brands offering better longevity.
Negative Feedback / Risk Areas
- Poor product quality and materials leading to early failures.
- Short warranty period and refusal or inability to provide refunds or repairs.
- Unhelpful or dismissive customer service in escalation attempts.
Positive Feedback
Items are attractive and website/product selection is valued, and initial email replies can be prompt.
Media from reviews
La Cygne, Kansas
Low quality products
- - Purchased tote and wallet less than 5 months ago; the wallet zipper broke.
- - Support replied quickly; warranty denied and local repair suggested.
I purchased the tote and the wallet less than 5 months ago. I rarely use the wallet and the zipper just broke.
I contacted customer service and they replied to my email within an hour.
Unfortunately, they told me my purchases are no longer under warranty (over 90 days) and they suggested that I seek out a local repair shop.
Ive purchased numerous, less expensive bags and wallets that have better quality and durability and have endured years of use with no damage. White Elm is a total waste of money!!
User's recommendation: Buy elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA bad product and terrible service?
- - Bag fell apart 8 months after purchase; no remedy.
- - Customer service was unhelpful and took about 3 hours to respond; no solution reached.
I reported this issue to the BBB in Texas and the company used escalating language and blamed me the entire time. I wouldn’t spend a penny at this company as there is now plenty of other purse manufacturers that will offer better customer service (and hopefully a better quality product)
Even though theyve provided nothing to remedy the situation Ive still been asked to rate the customer service team! Im not posting on their Facebook page to see if something can be done.
When I alerted the first customer service agent that Id posted on pissedconsumer she thought Id threatened her? Childish customer service agent and poor quality with their bags- its disappointing.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake leather, poor quality/high price
- - Bought a bag from WhiteElm.com; overall happy, but it fell apart within a year.
- - Bottom guards have fallen off; spend over $100, seek better value.
*Vegan leather- which is cool and the “leather” has held up- but the hardware is garbage
I bought a bag from WhiteElm.com and overall Im happy with the item but not even a year later and the bag is falling apart in some areas. I use this bag sparingly as Im not the kind to carry a bag all over and Ive recently noticed that the bottom guards on the bag have fallen off. If youre going to spend over 100$ for a bag, try a different company that will be a better value for your money.
- Nice looking merchandise
- Terrible quality
Preferred solution: Full refund
User's recommendation: Find a better value for the price
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