Cherene J Tiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Entebbe Municipality, Central
#4637559 
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Bad programming.

1.0
Used to be great customer service, now there are so many prompts just to call...Plus they stopped my subscription for NO REASON! AT A CRITICAL TIME TRYING TO LOCATE MY DOG! SHAME ON YOU!!! NOW, they want me to pay a year in advance instead of monthly like I have been for the last year!!! This used to be a great company but now, I would NEVER RECOMMEND IT TO ANYONE!!!DONT GET IT!!! FIND ANOTHER!!!
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Loss:
$13

Preferred solution: Someone to CALL ME!!! I HAVE TRIED TO CALL MANY TIMES!!!!!

User's recommendation: DO NOT GET THIS!!!!

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Brenda B Shh

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 Verified Reviewer | map-marker Charlotte, North Carolina
#4535308 
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To talk to customer service rep about several issues

1.0
I could never get through to talk to anyone. The chat person appeared to be a robo chat since she completely ignored everything I said and then sent me to a site where I was supposed to enter my credit card number for a $1 charge. I DONT do that (enter a credit card)! Your customer service representatives are not accessible. The web changes on the app are not what I want
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User's recommendation: Be careful

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Jamol Iwp

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 Verified Reviewer | map-marker Charlotte, North Carolina
#4535170 
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To talk to customer service rep about several issues

1.4
The calls dont go through with the numbers given. I have been unable to reach customer service. It feels likens scam site.
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User's recommendation: I don’t know what to recommend since I have as unable to reach customer service. Yea

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