Whisker

Do not waste your money on this product! You will see in the reviews of any of the sites that you can buy a little robot how many people have had the issue of it not working after a while.

Litter Robot has a very short warranty, especially when considering how expensive the product is. I did not buy mine through Amazon, but I am going to put my review on every site that sells litter robots. Even if you look on Marketplace or something, there are countless people trying to get rid of their litter robots because they just stopped working and customer service does nothing to help them. I bought my Litter-Robot 3 in 2019, and it completely stopped working earlier this year.

For how expensive this product is, you'd think it would last longer and that the company would stand behind it. However, that hasn't been the case at all. It has not worked consistently at all. It didn't stop working completely until this year, but I had plenty of issues with it, not doing cycles or just not working over the years.

I actually left it in my garage for a couple of years because it just wouldn't work and I had given up on it. But earlier this year, I finally decided to do as much troubleshooting as I could to try and get it to work again. I did get it to work again for a very short while and then it started having the same issue once again. I have done everything that I possibly can to troubleshoot it over the phone with Whisker.

I've been trying and trying to get it fixed ever since June and I am just now finally giving up in October, partially just because Whisker is absolutely no help and does not care to fix the problem that I am having with their product even after spending hundreds and hundreds on it. I gave the company countless chances to fix the problem before finally deciding to give a bad review on their product.

Because my unit was out of warranty, Whisker (the company that makes Litter-Robot) refused to let me send it in for repair or offer a replacement. Instead, they mailed me two different parts to replace on my own. Both were hard to install and did nothing to fix the problem, I even spent three hours to replace one of them.

After all the troubleshooting, they told me they would no longer send any other parts or help fix it.

Their only solution was to offer me a new base for 15% off, which still costs over $300 after the discount, and I'd still have to use my old dome and cover. When I asked if they could offer 50% off a new Litter-Robot instead so I could just start fresh, they said no.

What makes this worse is that I own a $1000 robot vacuum/mop from another brand that I bought years ago. When it stopped working after the warranty expired, they replaced the entire system for only 15% of the full price. That's what good customer service looks like, taking care of loyal customers and standing by your product.

I've done a ridiculous amount of troubleshooting with Whisker, and my Litter-Robot still doesn't work at all.

For such an expensive premium product, the durability and customer support are absolutely unacceptable.

If you're thinking about buying one, be aware that once your warranty runs out, you're on your own.

Whisker has done nothing to make this right, and I'm now stuck with a very expensive piece of junk. At this point, my only option is to either give it away for free or throw it away.