Rolf Xzl
map-marker Newark, New Jersey

Cancel reservation

I reserved the wrong date, can I please cancel my reservation. Please let me know what I need to do, thank you and have a great day.

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jennifer f Cgs

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Verified Reviewer

Need to cancel

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We need to cancel our weekend please. We are a month in advance.

Thank you! Jennifer Farrar 479-422-**** It is so, so unfair that Whimstay will not refund our money to stay a Lucerne lake, due to personal family issues!! So now we are really stuck, but dont' want to lose 400 dollars.

So, they are FORCING us to go, since they will not refund a penny!!. Not impressed, will never use them again, or recommend that anyone else use them!

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Preferred solution: Full refund

User's recommendation: NEVER USE WHIMSTAY

Anonymous
map-marker Spring Hill, Florida

Cancelation. ASHVILLE, NC

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Treated us fairly and promptly.

Their courteous attitude was noted.

There were no issues over the entire process.

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Marie H Kdz

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Verified Reviewer

Cancelation policy

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Long story short. Last minute booking to stay 1 night close to hospital for my sister's surgery.

The surgery had to be canceled. I called the very next day and was told the only way I could cancel was with a Dr's note stating my sister could not travel. Well she could travel.

They told me I could not receive a refund for medical. I lost my booking money 100% lesson learned.

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Loss:
$150

Preferred solution: Full refund

User's recommendation: Run away from this company

Marie H Kdz

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Verified Reviewer
| map-marker Houston, Texas

Cancelation policy

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My sister had surgery scheduled very early in a town 2 hours away. So last minute decided to book with this unethical company.

The surgery had to be postponed. I called the day after booking and was told to get a refund I needed a Dr's note saying she could not travel. But she could travel. Whimstay said no refund could be issued.

Ok fine, no problem. They kept my booking money.

I can guarantee I will never book through them again. Rude customer service.

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User's recommendation: Just book a hotel instead

Anthony E Rds

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Verified Buyer
|

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Verified Reviewer

Unethical attempt

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Contains 1 confidential file for company representatives

The host establishment tryed to charge my card without authorization and when I stopped it their response was it didnt go through so just drop it act like it didnt happen even though it was tried it didnt process, so why are you upset? Simple, short and sweet. When I brought it up the host I should just act as if it did not happen even though someone may have tried if it didnt happen no hard feelings.

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Preferred solution: Full refund

User's recommendation: Read reviews

Carollynn G

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Verified Buyer
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Verified Reviewer

They refused to give me my refund

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Whimstay - They refused to give me my refund
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Whimstay - They refused to give me my refund - Image 3
Whimstay - They refused to give me my refund - Image 4
Contains 1 confidential file for company representatives

My friend and I had been planning a trip to SeaWorld and the river walk in San Antonio, for quite some time we had reserved a two bedroom apt through whim stay because it was cheapest We were involved in a very bad car accident on our way driving to TX from Nebraska which we were hospitalized, and it was the day we were was due to check in at four I had called them from my hospital bed to tell them we didn't make it . And they said since I didn't pay them the extra insurance fees, they would not be refunding any of my money!

I paid them $580 ! I could understand them maybe keeping the first day of $89 and maybe their service fees to , but to feel that its right they keep all that money? That's just wrong . We didn't get to have our vacation the guy totaled our car I have hospital bills and new pain now, and they say no exception?!

Don't go through them, we would have got our money back if we rented a hotel room. They just stole my money

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Loss:
$580
Pros:
  • There price was going to be cheaper then a hotel
Cons:
  • This was just wrong of them they did not earn

Preferred solution: Full refund

User's recommendation: Reserve through hotels

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