Which Wich Reviews
Which Wich Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Which Wich has a 1.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect tasty sandwiches but plan for potential delivery or order issues.
- Which Wich reviews note persistent app problems and difficulties getting refunds or help.
- Contacting corporate customer service or getting points credited is often unsuccessful.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, missing or wrong items, and refund delays.
- Delivery and Grubhub coordination problems and no reliable customer service phone number.
- Reports of rude staff and local store hours/fulfillment inconsistencies.
Positive Feedback
Multiple reviewers praise the food; sandwiches are described as great and tasty.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Which Wich has a 1.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect tasty sandwiches but plan for potential delivery or order issues.
- Which Wich reviews note persistent app problems and difficulties getting refunds or help.
- Contacting corporate customer service or getting points credited is often unsuccessful.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service, missing or wrong items, and refund delays.
- Delivery and Grubhub coordination problems and no reliable customer service phone number.
- Reports of rude staff and local store hours/fulfillment inconsistencies.
Positive Feedback
Multiple reviewers praise the food; sandwiches are described as great and tasty.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Missing and wrong items
The last order was the wrong item. Today's order did not reach me. It is very difficult to reach a live person in the restaurant, and if you leave a message, no one gets back to you.
- Tasty sandwiches
- Unreliable service the above amount is for 2 different orders
Preferred solution: Full refund
User's recommendation: Risky business. You can waste a lot of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe food is great, but the customer service with the home office is horrible service with My awards number is not coming up at the stores
I have not talked to their customer service, so I’m unable to rate it
I am not able to get my points when I purchase food. I have been trying to contact someone for months regarding this problem and am still unable to resolve the issue.
- Food is great
- Contacting main office is poor
Preferred solution: To get my points number reactivated
Hi Stephanie, Apologies for your difficulties reaching the Which Wich Vibe Club Team. We'd be glad to add the points you are owed to your account, but do not have any information on your Rewards account.
If you would reach out to guestrelations@***.com with your Which Wich Vibe Club user ID/email I'd be glad to set things right for you. Thanks and Best Wiches the Which Wich Vibe Club Team, John
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause Which Wich totally robbed me
You can find all the details in the images - they completely ripped me off along with Grub Hub, hung up on me - starting yelling at me ...because they screwed up
User's recommendation: Just Dont
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality of food and rude manager
They had no ice in the store, but sold us the drink at full retail I called the store. Got the manager. And he was absolutely ignorantly rude.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to load my points
- - I love the sandwiches.
- - Corporate customer service is poor and hard to reach.
- - Calls result in a recording and my matter remains unhandled.
I love the sandwiches, but the corporate customer service is not good. Its called several times to handle matters and you dont get to speak to anyone. Its always a recording and my matter is not handled.
Theft
- - Online order for 3 sandwiches; pickup at 7:29 pm; arrived 7:25 to a locked store; doors show 8 pm close; alleged loss of $35, staff vaping observed.
I placed an online order for 3 sandwiches and the receipt started they would be ready for pickup at 7:29pm. I arrived at the Kyle, Texas store on FM 1626 at 7:25 pm and the store was locked.
Please understand that the hours listed on the door shows that they close at 8 pm. The store manager had closed early at 7 pm, so they have defrauded me out of $35.
As employees have been observed vaping in the kitchen in the past. Consideration for cancelling this franchise may be wise.
User's recommendation: Run away! Save your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Order never arrived; driver phone was out of service.
- - I am requesting a refund for the missing delivery (order 344335****307****).
Hi, I made an order for delivery and it never got to me. The delivery driver's phone number was out of service.
I called the location and informed them that the order was never received, and they informed me to call Grubhub. I called them, and they told me to call the location. I called the location, and they told me to call Grubhub or the website because they can't do anything about it, or they can make another order, making me pay more money. My order number is 344335****307****.
I want to request a refund because I never received my order. Also, the location told me to contact Grubhub again.
The phone number for Which Wich is for franchise and there is no phone number for customer service, and the 'Contact Us' on the Which Wich website does not work. I have never had
- Sandwiches are good
- Third party delivery service
- No customer service number
- Unable to help
Preferred solution: Full refund
User's recommendation: Don't order delivery
App problems
- - The app cannot scan receipts properly.
- - Local staff couldn't help and gave a development phone number.
My app will not work to scan the receipt properly, I went to the owner of the local establishment and they could not help me either. They gave me a phone number that went to a development number.
I went on this app and got the same response. It advertises as customer service, but it is not.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wake Forest, North Carolina
Complaint
- - Milkshake ordered 3:28; waited 4:00.
- - I returned at 4:15; manager not coming in; refund denied because ice cream found; no callback.
No one ever reached out…not even the supervisor
However, that appointment was cancelled, and I came back around 4:15 and was told the manager was not coming in, and she had communicated to them that a refund could not be issued because they found ice cream. I stated it had been an hour since I ordered, and I wanted a refund. My number was taken so the manager could call me, as it was stated she was not coming to the store. I waited another 10-15 minutes and received no call.
I was able to locate my receipt and requested that the one staff person who had been working open the register and return my money. They would need to address the refund/shortage of the drawer on their time and not treat customers like this.
Preferred solution: Apology and better support at this location as this was poor leadership by the manager.
Companies Similar to Which Wich
Capriottis
“Today, the 15th of August, I went back to the store to have the manager post missing points from a sale...“
Schlotzskys
“Not sure what it was but I ordered a new stacked sub today and it tasted pre-made. Wasn't very good and...“
Quiznos
“I bought 4 subs 2 months ago. One was the worst sandwich I ever had. Absolutely nothing for topping but...“
Potbelly Sandwich Shop
“Smart mouthed assistant manager who was asked to help us obtain a BOGO from my app. We are in our 70s...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Good Morning Harryetta, So sorry you had a poor experience at one of our Chicago area Which Wich locations. We would like to follow through so your issue is addressed but need to know which location you visited and when?
All of our locations are Franchise owned and operated. Would appreciate if you could let us know through this email address: guestrelations@***.com.
Thank You! Which Wich Guest Services