Poor customer service

WheelHero - Poor customer service
WheelHero - Poor customer service
Wheelhero has been a disappointment to deal with ever since I placed my order. No communication about order delays at all unless I initiated contact in which I did on several occasions dealing with 3 different people and getting different answers every time. Very frustrating experience and most recently was told to repaint my bolts on the simulated beadlock because my wheels that have been installed for 6 weeks are chipping. I was offered a 75$ refund at one point for their poor communication but Id have rather had communication and a positive experience.

User's recommendation: Order from a different company.

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ID
#2680247 Review #2680247 is a subjective opinion of poster.
New Reviewer

My wheelhero review - Read before buying from wheelhero.com

Ordered Delinte tires with my package and was sent some generic atlas brand that has super bad reviews online. When I called to report the issue I was put on hold for 19 minutes and later called back and kept getting transferred to a full voice mail. Be careful with these guys, you order a brand that you take the time to research and they'll send you a cheaper low quality tire to maximize profits and when you call to report it they'll ignore your calls. Very shady business practice which I will make sure everyone learns about! No fancy reply needed - you had the chance to make it right and you didn't!!!!
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ID
#1585118 Review #1585118 is a subjective opinion of poster.
Product
Delinte Tires Tires
Pros
  • Large selection
Cons
  • You wont get what you select
Reason of review
Problem with delivery
Loss
$640
Preferred solution
Let the company propose a solution

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