New Reviewer

Does not honor returns

We purchased the Fin Mattress in January 2017. It sleeps very hot and has already started to dip on each side. Very uncomfortable. We contacted the company to start the return of it within a few weeks. They have not responded. I have called numerous phone numbers, tried several email addresses and now have tried to contact their CEO. There has been no return communication by the company. The company offers a 100 night guarantee on their products. Our bank was even unsuccessful. The thing is...Prior to my purchase, I had questions and their responses were just about immediate. I even received a telephone call from them to further discuss the purchase. How unbelievable is that?!? Please, do not waste your time nor money on this company
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ID
#1061251 Review #1061251 is a subjective opinion of poster.
Location
New York, New York
Product
Whatsintoday Mattress
Cons
  • Dishonest business practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$999
Preferred solution
Full refund
New Reviewer

Fin Bed Buyers Beware!

WhatsInToday - Fin Bed Buyers Beware!
On January 20, 2016 we saw a feature of the Fin Bed on The Today Show's "Steals and Deals" segment. We purchased a king size bed for $749 ($200 off regular price) which had a 100 day warranty. We received the bed on February 12, 2016. After sleeping on the bed for over a week we experienced more discomfort and back aches than our previous mattress. We contacted the company on February 22, 2016 to request a return/refund. They first requested we speak to someone in their customer service department, which we did on February 24th. In the phone call the customer service representative tried to talk us into trying the bed a little longer to give us a chance to "get used to it." I replied that this solution would not work for us because we were experiencing such pain in the mornings. After a bit more discussion, they agreed to begin the refund process, and Kelly Morgan in Customer Service would contact me about next steps. Kelly's email requested that we either select a local charity who would take the mattress as a donation and either have What's In Today contact them and arrange for pick-up, or we could contact/schedule/complete the donation pick-up and simply email them the receipt. We asked them to coordinate the donation. However, it proved difficult to find an org. who would take a king bed as a donation so our next option was to recycle it through Good Will. Which we did on April 13, 2016. After submitting the receipt on April 14, 2016, we still couldn't get an answer to any emails or voicemails until April 25, 2016 when CEO Steve Haber called me to apologize and say that they would process the refund in 3 days. We have yet to see a credit to our account and no one is responding to our phone calls or emails.
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ID
#854865 Review #854865 is a subjective opinion of poster.
Location
Los Gatos, California
Product
Whatsintoday Mattress
Cons
  • Refuses to respond to emails and calls
  • Lying cheating companies
  • Will not honor refund policy
Reason of review
Offer $ back guarantee but WILL NOT honor it!
Loss
$749
Preferred solution
Full refund

About

WhatsInToday Terms of Service
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. THE CUSTOMER'S USE OF THIS WEB SITE CONFIRMS THE USER'S UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. Occasionally there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. The Company reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after The User have submitted The User's bookings or orders). Website apologize for any inconvenience this may cause The User of company services Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade and/or other intellectual property owned, controlled, or licensed by SO-IN Media.
To read more: https://www.whatsintoday.com/terms-of-site
WhatsInToday Privacy Policy
The Company do not share information about The Client of WhatsInToday with other companies. www.whatsintoday.com automatically collect such as the IP address and the device, browser and operating system type but not The Customer's email address, when The Client of WhatsInToday visit WhatsInToday's' site. www.whatsintoday.com use The User's IP address to help diagnose problems with Company's server, and to administer WhatsInToday's' Web site and collect general statistics. WhatsInToday collect The User's contact information (like email address) and financial information (like credit card numbers). Contact information from booking or order forms is used to send orders and information about Company's company to The User's financial institution; financial information that is collected is used to bill The User of company services for products and services. The Company use The Customer's mailing address to ship The User's products, confirmation documents to The Client of WhatsInToday and to verify The Client's billing information. Website do not share Company's customer names, mailing addresses or email addresses, financial information with anyone outside of SoIn Media.
To read more: https://www.whatsintoday.com/privacy
WhatsInToday FAQ
TODAY uses Secure Sockets Layer (SSL) technology to provide The Customer with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during The Client's online transactions. All of the forms on Company's site are secured with SSL technology so The Customer's personal information stays safe and out of criminal hands. The Company do not store The User's credit card information. All transactions are secure and encrypted, and Website never store The User's credit card information. Payments are processed through Stripe. Industry-standard SSL (Secure Sockets Layer) encryption is always used to protect The Customer's purchase information while in transit, credit card numbers are always encrypted and protected with SSL. Additionally, eCommerce is served via HTTPS. Website will never rent, sell or share The Customer's personal information with anyone unless www.whatsintoday.com have The Client's explicit permission to do so.
To read more: https://www.whatsintoday.com/faq
Top WhatsInToday Products

Mattress

WhatsInToday Pros and Cons

Cons: Refuses to respond to emails and calls, Lying cheating companies, Dishonest business practices

Summary

WhatsInToday is a digital publication which specializes in topics about interesting products, experiences and events. The company was founded in 2014. The headquarters is based in New York, United States. WhatsInToday covers 10 categories including recommended stays, food crush, travel happenings, shops, and stuff to like. The company cooperates with hotels and retailers from all over the world. It provides perks for hotel upgrades (late checkouts), contests, and early product access. Customers can also get special offers invite. It is possible to get it's on me, treat yourself, and have some fun gift cards. There is an affiliate program with compensation for partners.

WhatsInToday reviews and complaints

WhatsInToday is ranked 490 out of 1680 in Telecommunications category

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