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I signed up with WGL in 2010 and it was not stated on the contract about automatic renewals. In 2014 I received a two year agreement and signed up again. I signed up with a new energy company in October 2016. To my surprise I received a termination letter stating I...
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1.0
I didn't like
  • That i had no recourse on paying the termination fees
#950755
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WGE has an interesting accounting system that will bill MULTIPLE customers for providing service to ONE address. I took over a rental unit's account and paid my first month's bill, which got posted to the account of the former renter. Then when my account was...
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1.0
I didn't like
  • Double billiing
#938881
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I just ran the numbers on my WGL "Blanket Plan" offer. I wanted to know if I would save money, or pay extra for a scheme that gives me the same billable amount each month. The offer was to pay them a set amount of $58 every month. My average monthly bill last year...
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Wgl Energy Residential Gas Supply Review

WGL Energy
#845917
1.0
My gas turned off Tuesday evening no turn off notice issued i payed Wednesday morning 1st thing 7am called when they opened at 8am to get service back and was told could not be turned on before 7am on Thursday i have family one under 2yrs old no stove no heat no shower spent an hour on the phone with very poor speaking lady that i couldn't understand for nothing washington gas is the worst!
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I have called many times over the last number of years. It all fall on deaf ears. There is a gas vault in the alley that the doors or lid have become loose. Every time a car or truck drives over it there is a loud bang as each wheel passes over the vault. I have...
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1.8
I liked
  • Heat
I didn't like
  • No service
#788861
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i moved into my current Apartment on Jan. 17. I paid an initial Payment of $89.78. Then I started getting threatening notices for the bill of the last tenant who left owing them 92.30. I called to explain and they said they understood and would stop the letters. When I...
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I didn't like
  • Double billiing
  • Customer service
#640000
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about an year ago a guy showed up on my door step saying that he is from Washington Gas Energy Services and they can save me hundreds of dollars every year using wind power electricity. so after looking through the brochure i signed up...and i forgot all about it and...
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Anonymous
wind power fan

I fail to see how it's a scam if you failed to read or check your bill?

My contract for gas and electric services with 3rd party - Washington Gas Energy Services - WGES was cancelled effective 6/30/14. They continued to bill me. I called them in July and was told that it takes a billing cycle for the cancellation to take effect. I...
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I didn't like
  • Response time
  • Resolution time
  • Customer service
#549990
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I admit to have missed payments because the gas bill was very high and I was between jobs, however I was able to make a payment ($321.64) on Friday morning. The representative(ID:93644) told me that there is nothing they can do until Monday. She offered me a 7am-5pm...
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Anonymous
cajun

Why are you using Washington Gas energy Services instead of Washington Gas???? These idiots called me and tried to get me to switch-I called the number that was on my cell ph...

I paid my Washington gas bill to have the gas reconnected (I admit that I missed payments but the gas bill was very high). The representative told me that there would be a technician to my house on Monday so someone had to be home. I took time off work to have the...
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Washington gas services are sucks. more worst is customer service sitting in Philippine. This is insulting i would say that US customer treat by some idiots outside the country. Day by day they're adding many hidden charges without any latter and try to ripoff...
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#507364
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