I dont used it only was checking out
User's recommendation: Have option to cancel.
Horrible Customer Service
I have contacted this company several times via email and dial and have yet to receive any type of assistance. I ordered a personalized watch almost two weeks ago, paid for it and was sent the shipping information the following day. Two weeks later the package has yet to be mailed out . This is totally unacceptable I would have been better off buying a watch from Amazon and taking it to the mall to get engraved.
Reason of review
Order processing issue
Deliver product or service ordered
Bamboozled by WeWood
Received a beautiful Wewood watch as a Chanukah present (no receipt) but wanted to exchange it for a lighter color wood. The Wewood website states clearly a consumer exchange policy but asks that the company in Calif be contacted before initiating a return. I tried calling PST at least 5 times and e-mailed the company, but have received no response, this all over a period of three weeks. I left numerous voicemails thoroughly describing the process. Still no response. It seems to me that their well worded exchange policy is just a coverup for a totally non-responsive company
Parsippany, New Jersey
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