map-marker Indianapolis, Indiana

Wetzel Ford

My husband and I had been working with a salesman at Wetzel Ford. He did not listen to anything we said about what we were looking for or what we wanted to spend on a vehicle. We finally found a used car we liked and Wetzel would not budge on the price. They even went as far as to tell us that the vehicle, an Escape was a Titanium when it is clearly an SE model! We found a brand new vehicle cheaper at another dealership! When we told the salesman at Wetzel we wouldn't be buying a car from them he turned into a bratty 4-year old! Don't go to Wetzel Ford! They are liars and they won't work with you unless it clearly benefits them!
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  • Customer service of sales team
Reason of review:
Poor customer service