Wetzel Family Auto Cruise Reviews
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My husband and I had been working with a salesman at Wetzel Ford. He did not listen to anything we said about what we were looking for or what we wanted to spend on a vehicle. We finally found a used car we liked and Wetzel would not budge on the price. They even went as far as to tell us that the vehicle, an Escape was a Titanium when it is clearly an SE model! We found a brand new vehicle cheaper at another dealership! When we told the salesman at Wetzel we wouldn't be buying a car from them he turned into a bratty 4-year old! Don't go to Wetzel Ford! They are liars and they won't work with you unless it clearly benefits them!
- Customer service of sales team
Reason of review
Poor customer service
Nick Wetzel is a horrible person
I thought everything was going well until the owner introduced himself as Nick Wetzel. I have never met someone so arrogant and will never go back to Richmond for a car! He talked down to me and my children and insulted my wife as he looked at her chest several times. He insisted that we couldn't afford the car, but little did he know that I had 15 grand in my pocket. I didn't buy anything and can't imagine how bad the experience would have been after the sale. I have hear since, that others have had the same experience with Nick and his crew.
Wetzel Auto took me for a ride
In 2008, I was going through a rough period in my life. I was recently divorced and without a car. I wasn't sure I could afford a new car, so I went to Wetzel Used Cars (part of a much larger auto group)to look at used cars. I picked outa car, described my situation to the salesmen and bought a 2003 Grand Am. I left there thinking I had gotten a good deal. In 2010, they sent me a letter telling me I should come and talk to them about trading my car for a new one. I did and was offered $3500 for it in trade. I left there thinking they were crazy. This past week, I got another letter, but I went to a local Indianapolis dealer. They appraised my car and asked why I owed so much on it. When I told him, he showed me what the car was worth now, in 2008 when I bought it and new. He said I was taken. I paid roughly $13,000 for the car. In 2008, book value was about $6900. Newthe car was roughly $18,000. I paid $13,000 for a 5 year old car! The Indy dealer offered me the same $3500 though. The salesmen told me they were going to take care of me and boy did they. Be very wary of buying a car from this dealership. And in case you thought it was just used cars, the car they tried to sell me last summer was a GM Program car. It had 5000+ miles on it and he was willing to take $400 off the sticker price. He said there just wasn't any margin on cars these days. I am stuck owing $9700 on a car worth $3500. By the time I get it paid for, if it lasts that long, it won't be worth anything. There are a lot of auto dealers out there. This group owns a number of dealerships in the Richmond Indiana area. It is not a mom and pop operation. Find another place to buy your cars. Hopefully you won't end up in the same position I am in.
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