Weston Store Reviews
Weston Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Weston Store has a 2.2 star rating from 3 reviews; overall sentiment is negative. Reviewers praise product quality but report widespread customer service failures, unreturned calls, refund and exchange problems, and unexpected charges.
Key Takeaways for Future Customers
- Weston Store reviews note good products but persistent customer complaints about support.
- Expect difficulty reaching customer service by phone or email for refunds, exchanges, or warranty work.
- Be cautious with billing on pre-orders and confirm charges.
Negative Feedback / Risk Areas
- Unanswered phone lines and ignored emails.
- Refunds, returns, and warranty exchanges not processed reliably.
- Charged before shipping on pre-orders and missing items.
Positive Feedback
Customers say the actual products, such as heated jackets and battery socks, are good when they work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Weston Store has a 2.2 star rating from 3 reviews; overall sentiment is negative. Reviewers praise product quality but report widespread customer service failures, unreturned calls, refund and exchange problems, and unexpected charges.
Key Takeaways for Future Customers
- Weston Store reviews note good products but persistent customer complaints about support.
- Expect difficulty reaching customer service by phone or email for refunds, exchanges, or warranty work.
- Be cautious with billing on pre-orders and confirm charges.
Negative Feedback / Risk Areas
- Unanswered phone lines and ignored emails.
- Refunds, returns, and warranty exchanges not processed reliably.
- Charged before shipping on pre-orders and missing items.
Positive Feedback
Customers say the actual products, such as heated jackets and battery socks, are good when they work as expected.
Los Angeles, California
Return package
No one's answering the phone. I need to return this package as soon as possible.
My phone # is ***. Please contact me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Charged for Products NOT received
- - Ordered Dec 13; part is a preorder to ship around Dec 22.
- - PayPal charged before shipping notification; emails ignored; phone not answering.
Company fixed the issue and I have been provided with full refund. I was charged for an extra product that I did not order.
They refunded the amount. The only issue with this company is communication.
Finally... they responded, acknowledged the issue and, have taken care of it. I love their products, but the customer service is a real challenge.
I believe the order has now been shipped according to the Shop app. However, I have yet to get responses to my countless emails.They are sending me promo's and, I even got a "thank you" from "Brandi" the owner.
I placed an order on December 13th. Part of the order was two jackets, part of a pre-order that would ship around December 22nd. I was not supposed to be charged until the order shipped.
My PayPal was charged before I even got any notification about shipping the order.
They are unresponsive to my 8 emails.
Their phone number does not take calls.
Their "Purple Dot" page says they no longer do preorders.
Their address shows other businesses - not Weston
Meanwhile, they have my money and I have nothing.
I believe this company is a scam of sorts.
- Actual products are good
- I have used them
- Zero customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Their products are good. Be forewarned, there is NO customer service if anything goes wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service ever, never received product
- - One heated jacket arrived; the other is missing.
- - They ignored messages for over a week and demanded video proof.
Still have not received the missing item, still basically being ignored by their support. They sent me a lame email saying they would escalate to their management, then nothing. Still mad as *** at them.
Only one arrived. When I reached out to them, they ignored me for over a week, then acted like I was lying about one being missing, and insisted I send them video proof. When I did this, they claimed they'd ship the second one, but that order has not shipped almost 3 weeks later. When I reached out again asking to just cancel the second jacket and get a refund for it, I got nothing but crickets.
I've emailed them repeatedly over the past week with absolutely no response. Worst experience I've ever had with a company, bar none. They are awful, and bordering on scammers. Wish I'd know before placing an order.
I'm am angry and disgusted. Stay away from them!Worst
User's recommendation: Stay away from these people
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service
- - Trouble occurred within 30 days of purchase.
- - Phone contact is not available and emails go unanswered.
- - The reviewer advises not to buy this product.
I thought that I was buying a great product it and now that weve had trouble less than 30 days old you cannot contact by phone you sent numerous emails and you never get a return email so heads up do not buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrington, Illinois
Need warranty size exchange
No resolution to date. Information from them lacks consistency with firm plan for resolution.I ordered mens xl; they shipped mecacwomans xl; charged me for replacement shipping and provided 2xl which is to large.
Now they charged me again for returning the 2nd fleece. No straight plan to address this.
Sent me a woman's fleece then mans fleece butcone that is the wrong size. No support help to do warranty change to correct size
Order # #147904
User's recommendation: Pass on this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad battery
- - One pair's battery runs out faster than the other.
- - Charging shows only one green light on most packs; no response from customer service.
We purchased two pairs of your battery-operated socks maybe two weeks before Christmas. My son noticed, while we were at the Duck Hunters, that one of them runs out of battery much faster.
Also, when we tried to charge them, I noticed that I could only get one green light to light up on most of the battery packs instead of the three to four lights that I usually see.
I'm trying to reach out to you; I've sent numerous emails and even tried to call, but I can't get an answer. I'm unsure about how to get in touch with Customer Service and get a response back.
- Nobody answers the phone
Preferred solution: Replacement battery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct too big but no response on how to return
No answer... you NEVER answer the phone. I need to return a product but no response from you on how to do it.
Princeton, Illinois
Package not delivered order 150575
- - Ordered a women's fleece jacket that was to be delivered but was sent back.
- - There is no one to call about the issue and the package won't arrive.
Ordered a womans fleece jacket that was supposed to be delivered. It was on tract to be delivered & then was sent back.
Very frustrating because there is no one to call about it! It was a Christmas present that wont be delivered! The company thinks it was delivered but it wasnt! Worst customer service ever!
Just want to talk to someone! Hire more people!
Companies Similar to Weston Store
32 Degrees
“Received mens cool, relax tank medium gray stained, request replace with relax tank medium grey to 3...“
Paceling
“You guys never sent my $57.39 package. This has been since December and before Christmas you have had me...“
KITH
“I didn't get to speak to anyone and my problem still existsI need a customer service phone, who is...“
Pynk November
“dont order you will not get yoir product and you will not get a refund you want ever get anyone on the...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation