New Reviewer

Nissan refused to service recall issue as recall

I received free diagnosis from Danny's Great Bears Auto Center. They informed is that the camshaft position sensor was faulty and very kindly let us know that Nissan issued a recall on that part for the 2003 Nissan Murano (THANKS DANNY!). We go to Weston Nissan for service on the recall. Their first line managers said that the recall on the camshaft does not apply to my VIN. I went home to research this. Prominently displayed on their website is a recall for the camshaft position sensor. Apparently 630,000 of the 2003 Nissan Murano's (see here: http://www.nissanextendedwarranty.com/recalls/nissan/2003/murano/nhtsa-77752.html) were effected by this, apparently mine wasn't one of them. It also says that this defect can result in a crash (we found out there was a problem with the car when it shut down while we were on the highway). I call their consumer affairs department. They wouldn't even allow me to speak with a regional specialist until I allow Weston Nissan to run their own diagnosis because they insist that the diagnosis I received from great bears was not a diagnosis that they can go by. They say that before we can move forward on the recall issue, I must first allow have Nissan run their own diagnosis. I would have let Danny's do the replacement, but I'm put between a rock an a hard place since only Nissan can program this part. So, like an *** I allow them to run their diagnosis under the pretense that I won't need to pay for said diagnosis as long as I pay for the service needed or it is determined that I am covered under the recall. I receive a call from their regional specialist who informs me that I'll need to pay for everything: the diagnosis, the camshaft position sensor, and the service, despite the fact that I showed them a perfectly fine diagnosis that they refused to go by, and despite the fact that I had a recall on the part. These people don't smile when you enter their facility unless it looks like you're going to buy a car. They have no sense of customer service. Zero ethic. No pride. No integrity. If there's a recall on a part and you come to Weston Nissan, prepare yourself. You might end up paying for it.
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1 comment
#1696240

Hello Sir. My name is Tony Figueroa and I am the Service Manager with Weston Nissan.

Recalls are vin specific and can only be performed on vehicles that are applicable. Dealers can not perform a recall if it was performed prior or the recall does not apply to the vin. I would be more then happy to check your vin and see if there are any open recall campaigns on your vehicle and schedule to have them performed.

Please feel free to reach out to me. Direct 954-888-****

ID
#192666 Review #192666 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$340
New Reviewer

Weston Nissan charging 3 times for the same repair

My Nissan Sentra 07 worked well until passed the 36 monhts wty. Then the passenger rear door did not open at all. I took the car to Weston Nissan (where I purchased it) and they refused to do fix it under the warranty. I complained to NIssan Motors and they reimbursed me for the repair. Then the same problem 4 months ago, the door not open. I complained again but Weston Nissan did not want to bear the problem saying again that was out of the warranty, I paid $163 for the repair. 3 Weeks ago the same problem, door does not open and Weston Nissan does not want to honor their lousy job on the repair and to escape the problem, they say it is the handle now. It is time for Weston Nissan to be honest and bear their responsibility, because they did a lousy job before and they have to pay this time.
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ID
#190165 Review #190165 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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