Westgate Resorts
Reviews and Complaints
Poor Service as an Owner
Please make sure this gets to management in charge of Westgate Resorts. The Pettiford family stayed from 12/24/2021 - 12/31/2021.
As owners, we were very disturbed by the poor service during our stay. First, we did not have hot water in 5217A until the last night. Three technicians came out and none were able to resolve the issue. We got lucky the last night.
Second, we called several times for trash to be picked up and no one came to pick up the trash.
I have pictures of the trash that remained uncollected for the week. We were told by our agent that we are to get a $100 credit. We were unable to meet Alyssa as we were trying to enjoy our vacation and not receive any other sales efforts (we were called several times). We expect the $100 credit to be mailed to us expeditiously.
Lastly, it took a few technicians to get our temperature right in the unit. It remained on 76 degrees most of the time. Considering we pay monthly as owners yet received this poor service, as compensation, Westgate should pay our 2022 Maintenance fees. We look to take further action if our request is not granted.
Thanks you and Happy New Year. B
- Did not pick up trash
- No hot water
- Poor service to owners
Preferred solution: 2022 Maintenance fees paid in full.
User's recommendation: Make sure you as an owner gets the right service
Cannot reach via phone! Need to pay mortgage
- Nice facility
- Trickery
Preferred solution: I would like to pay mortgage!
Angry as usual
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Verified ReviewerCan't get refund
- Larger than typical hotels
- Nothing good about it besides what i mentioned in pros
Preferred solution: Full refund
User's recommendation: STAY AWAY: STAY FAR AWAY!!!
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Verified Reviewer | Gatlinburg, TennesseeWestgate Resorts are deceptive
Follow-up on my complaint to ARDA-ROC: Don't waste your time filing a complaint with ARDA-ROC. They marked my complaint "resolved" before I ever received a response. I never received Westgate's response in a format I could open so I had to figure out how to open the...
My issues have not been resolved but I am continuing to pursue a resolution. Westgate continued to deny all my claims but they are now refusing to respond. I filed a complaint with ARDA-ROC, which Westgate pays to be a member of, and if Westgate fails to follow their...
Both mortgages were paid off and maintenance fees were never late. We were denied. In our communication with WG, it was mentioned that the banking information was in our Public Offering Statement. We then discovered we didn't receive the POS in paper form, even though we signed the Receipt for Timeshare Documents requesting the paper form.
The CD-ROMs only had the POS for WG of Park City, UT (not Gatlinburg)and the amendments were from 2006. I have filed with the BBB, but WG continues to claim our concerns are time-barred. I believe that in stating it is time-barre WG may be admitting to wrongdoing but claiming we just didnt find it soon enough. However, a clear case of fraud, deception, or concealment, for instance, where the plaintiff is misled into believing that the wrongful act did not occur cancels out any claim to "time-barred".
Also, the statute of limitations does not begin to run until the plaintiff reasonably should have discovered that he or she has a claim. This equitable doctrine is called the "discovery rule". We did not discover that we didn't have the correct documents until 11/2020.
There are many lawsuits involving hundreds of owners, regarding Wg and; deceit
(Hambacker, Moore, Overton, Sparks). These Lawsuits mention deception that occurred in a "standard practice" way.
- You can not sell
- Once they get your money they do not care
- You can not get legally get rid of a timeshare
Preferred solution: Full refund
User's recommendation: DO NOT BUY ANYTHING FROM WESTGATE RESORTS!
We have noises people above us. Kid jumping around from 5am to 20pm. We complained they were supply to take care of it. Never did any about it. At Smokey mountains resort. But yet they will harass us
- Clean
Preferred solution: Full refund
User's recommendation: Don’t come here. Very Noisy and pushy
Our units have been changed
- Using for family gatherings
- Fraudulent actions
Preferred solution: Deliver product or service ordered
User's recommendation: look at your purchase agreement and don't leave the front desk until you get what you paid for
Mortgage payment not taken out which brought my credit down
Preferred solution: Let the company propose a solution
False-Misleading Sales
We signed up for a tour of the Orlando facility (at the Old Town kiosk) and was told we would get 7 tickets to Universal Studios for $550. To get this price we just had to sit through a 90-minute presentation/tour of Westgate Resort facility in Orlando.
Chris even wrote out what we would get and we repeated multiple times that we wanted to go to Universal. The next day we sat through the 90+ minute presentation only to go down to get our tickets and learned that Chris didn't put Universal on our receipt but put Seaworld and Aquatica. Needless to say the $550 price for Universal tickets was a joke, and we ended up paying full price plus sitting through a timeshare presentation for 90-minutes. We lived up to our end by sitting through the presentation, but we were cheated out of what was verbally promised to us.
primised to us. upthe
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY FROM TOO GOOD TO BE TRUE PRICING FOR ORLANDO SITES:
Maintenance payment
Spent 2 hours on the phone to try for horseback reservation
- Cust service reps tried
- St ser
Preferred solution: Deliver product or service ordered
User's recommendation: Would go anywhere but here
Bad stay
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Verified ReviewerVery disappointed
- Nice area beautiful grounds
- No coffee maker in room wasted time waiting
- No contact with them on first trip planning
- Entire experience
Preferred solution: Let the company propose a solution
User's recommendation: Stay elsewhere
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Verified ReviewerExit strategy
contacted resorts to see if they will take back resort, need this in writing to move forward at this point. once they decide we can move to other legal actions.
Preferred solution: take unit back, will pay all clossing cost to get out of contract.
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Verified ReviewerRefusal to help with court order, false accounts,
We have spent a lot of money with this company, Westgate. The reps told me that to remove my ex-wife from my account I would have to purchase a new account.
They told me I would have to combine both accounts into one and purchase a new account at an amount of nearly 30,000 dollars. I have found out since then I could have removed my ex-wife from the account by simply removing her by contract since I was awarded the timeshare in the divorce. I was told by the company that my timeshare would be double that amount in value when that is also not true you can sell these timeshares for a dollar on eBay. I went to Florida in person to again talk to Westgate, this is when they told me they could not assist me in removing her even after I was making all of my payments they had no care to help me other than putting me into a whole new account to remove her.
I had no choice but to get a new account this is when things got really screwed up they were supposed to merge my account into one I was told just to get this new account and they would take care of cancelling out the other account. This was not done correctly either so now I had two accounts that I could not afford and not any closer to removing my ex-wife from the first account. Westgate was supposed to make this into one account but all they cared about was making more money and no concern that I was struggling on making both payments on those accounts. This business does not treat there customers with respect the way they should if they would have done this right in the first place I would not have had to take care of three accounts.
The only time this was fixed was when I came to Florida again for a third time, this time they sold of both of the other accounts and removed my ex from the account. This left me with a huge payment because I once again had to purchase this new account to straighten this all out and I had no interest in starting all over but I could not afford two accounts along with making the yearly property taxes on both. I should have never had to get 3 accounts just to make this go away and keep spending more money that I did not have. This started out at nearly 8000 dollars and now it is over 30000 dollars total I have put into these accounts.
This is something I have had a lot of stress over for my family and a company like this should not be doing this to customers.
Westgate has done nothing but lie to me about the steps on this. I should not be paying for Westgate employees sales people mistakes.
- False sales tactics
- Value of timeshare
- Entire experience
Preferred solution: Full refund
User's recommendation: Do not buy timeshares from this company
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Westgate COULD refund your money and cancel the contract. However, your legal rights come down to the rescission period, which is defined by state laws.
The rescission period can be anywhere from 3 to 10 days. Those terms are in the contract you signed.
Most people don't read the contract, so they are not aware of those terms. To "give it back" you have to pay it off.