Westerra Credit Union Reviews
Westerra Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westerra Credit Union has a 1.0 star rating from 1 review and a 100% unfavorable rating distribution; recent feedback cites a poor implementation of Quicken with new platform.
Positive Feedback
No clear positives reported; customers request help with debit card activation and access to funds while using digital banking.
Negative Feedback / Risk Areas
- Repeated issues with the Quicken download and digital banking integration.
- Debit card activation failures preventing access to accounts.
- Billing and refunds concern after a loan payoff and refusal to return funds without in-branch action.
- Westerra Credit Union customer complaints note slow or no response from leadership or customer service.
Key Takeaways for Future Customers
- Check Westerra Credit Union reviews for digital banking and Quicken download experiences before switching.
- Expect possible delays resolving card activation or billing issues and consider escalation if customer service is unresponsive.
- Be prepared that some refunds may require visiting a branch to close accounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westerra Credit Union has a 1.0 star rating from 1 review and a 100% unfavorable rating distribution; recent feedback cites a poor implementation of Quicken with new platform.
Positive Feedback
No clear positives reported; customers request help with debit card activation and access to funds while using digital banking.
Negative Feedback / Risk Areas
- Repeated issues with the Quicken download and digital banking integration.
- Debit card activation failures preventing access to accounts.
- Billing and refunds concern after a loan payoff and refusal to return funds without in-branch action.
- Westerra Credit Union customer complaints note slow or no response from leadership or customer service.
Key Takeaways for Future Customers
- Check Westerra Credit Union reviews for digital banking and Quicken download experiences before switching.
- Expect possible delays resolving card activation or billing issues and consider escalation if customer service is unresponsive.
- Be prepared that some refunds may require visiting a branch to close accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm trying to activate my debit card and it says...
I'm trying to activate my debit card and it says I've exceeded my limit to try to activate it and it won't go through I need help activating my card so I can get my money out of my bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuicken Download
- - Digital banking switched August 24, 2022.
- - Quicken download issue remains unfixed; CEO contact via LinkedIn has not received a response, no ETA.
The credit union switched to Digital banking on August 24 of 2022. It is now December 12.
The quicken download problem as not been fixed yet. I contacted the CEO on LinkedIn.. NO RESPONSE. I have contacted the credit union on Several occasions.
They are working on it. No ETA on when it will be fixed.
Preferred solution: A working website that will allow downloading of transactions into quicken that worked for over 20 years prior to a so called improvement.
User's recommendation: Poor implementation of quicken with new platform
Lenexa, Kansas
Took additional funds after car loan was paid off
- - Payoff amount valid through 20th; I paid off the car on the 13th.
- - The quote was off by $0.88; they kept $255 and moved $254.12 to savings; refund denied.
Called and received payoff amount on the 11th that was good through the 20th. On the 13th, I called back to pay off my car in full.
In addition to debiting my bank account the full payoff amount, they turnded around 2 weeks later and took my "normal car payment" amount out as well. Apparently, the quote was wrong, and I owed an additional $0.88. So they took $255.00 out and put the remaining $254.12 into a savings account within their credit union for me.
They refuse to refund me the money and said that I would have to come there to close my account. I live in KS now, so it's not that easy.
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