Valeri K Fno

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Verified Reviewer

I want you to send me the history of my account. My name is Valeri Koritarov

I like to have a list of people and amounts of money I sent to them for the past 15 years please for my records and proof. Thank you very much
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Preferred solution: For myself please

Alex K Cqx

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Verified Reviewer

The company is plain horrible...

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The customer support is outsourced = nonexistent. The representatives have zero authority to change or improve their service in any way.

The transactions are often put on hold, and there is no way to move your money any further. It's impossible to talk to someone who makes any sensible decision, and representatives keep sending me the wrong emails. I actually wonder if they can read as none of them was able to spell my name, email, or address correctly. The app does not scan the credit cards at all, and the web page for sending the ID information does not send it to WU and sends it elsewhere.

The bot/human verification applet is very annoying, inefficient, and so obsolete that it reminds me of Windows 95. Overall, the WU DOES NOT value the customer's time, which is a major asset in our lives.

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Pros:
  • It could be fast
Cons:
  • When the transaction is stuck it takes forever to get it through

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away by all means if you could...

Marc H Kgm
map-marker Bellevue, Washington

Fraud

Western Union - Fraud
Someone tried to use my card for 100.00 from San Francisco. I was alerted by my cash app account. No monies where withdrawn as my account had non sufficient funds.
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User's recommendation: Just call the toll free number if you have an issue. You can you this process if you want more details about your issue.

Valeri K Fno

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Verified Reviewer
| map-marker Halifax, Nova Scotia

I want you to send me the history of my account. My name is Valeri Koritarov

I like to have the list of people and amounts of money I sent to them for the past 15 years please. I believe I have about 11 people on my list
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Anonymous
map-marker San Juan, San Juan Municipio

WU's "come on" advertisement email. Offer not honored online.

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Received various e-mails from WU to welcome the new year with a "no transfer fee" offer. After completing the $ transfer information request, various times, the WU offer was not honored and no explanation was given.
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Tara F Aab

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Verified Reviewer

I found my money order

I filed a report and went throu the process for my lost money order and found it. Can I use my money order now that I found it. What should I do.
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Preferred solution: To know if I can use my money order have I reported it lost

User's recommendation: Communication

Jn Evens S

Name correction

I want to correct error ( fisemond) to correct (phisemond) my is ded I don't finish to explain you .
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Preferred solution: Correction a name

Matia Ksl

Daughter not able to pick up money in Louisiana and I have a problem too

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I have tried for the past two months to send my daughter money I did not work I even tried changing my method of payment everything. So I had to go into a Western Union office to send her money and was charged six dollars for $20. thats ridiculous now my daughter went to four different Western Union and theyre all down. She cant even pick up the money that I went all the way to Western Union to send her.
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Preferred solution: Price reduction

User's recommendation: Do not use

Resolved
Bertha O Gcw

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Verified Reviewer

Resolved: I dont know why they don true

Western Union - I dont know why they don true
Updated by user Nov 23, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 23, 2023
l send money and they give me my confimacion number and in teo second they go bsck and they send me here to this page to fix the problem
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Preferred solution: Deliver product or service ordered

User's recommendation: Good

Akin D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rochester, New York

Dissatisfied customer

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Western Union - Dissatisfied customer
Yesterday, my business partner sent the quite the money by using Western Union's service. From that moment, they do everything not to give that money to me. First we're told to call them then we did, my partner called them in different times. Today one last time I tried both internet and on the phone but still couldnt get any result, still not any hope either . I think, I have no chance but put this matter on the lawyer's hand. Now I am writing down the necessary paperwork.
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User's recommendation: Don’t use Western Union

Amanda Z Yir

I have a wrong address when I went to receive money how do I fix it

I am receiving money in Ca but my ID says NE I just need to change the address because it doesnt match with my ID
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Preferred solution: I was sent 50$$ from my family and got the wrong address

Chae Alc
map-marker Minneapolis, Minnesota

Service dept employee, hang up the call 3 different times.

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I've spooked 3 times today with service representative, after explaining they just simply hang up!!! Please, I need a nice customer service person willing to help and give quality of service: names of the 3 guys 1 said Ben, the other 2, only 1 remembered said Log or Love? l please need help with. M. O. The company send me but Wells Fargo, you Bank said I could not change it. Need help here me. Call
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User's recommendation: Other then service people, excelent

Deisha Qqc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phoenix, Arizona

To find out the name of the bank Western Union uses

To find out the name of the bank Western Union uses
I can't locate my money order for rent. I need to know if it has been cashed. I need to know ASAP please and thank you. I cannot afford to be evicted. I have never been evicted before. Rinderle R Walker Have a Great Day
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Akin D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Bad services, untrustworthy people. Where is my money?

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Western Union - Bad services, untrustworthy people. Where is my money?
Yesterday, my business partner sent quite the money by using Western Union's service. From that moment, they do everything not to give that money to me. First we're told to call them then we did, my business partner called them many different times. Today one last time I tried both on internet and on the phone but still couldn't get any result, still not any hope either. I think, I have no chance but put this matter on the lawyer's hand. Now I am writing down the necessary paperwork.
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Loss:
$12
Cons:
  • Bad company

Preferred solution: Deliver product or service ordered

User's recommendation: Please don’t do it. Once they gets your money and then put you in the murky waters. Your money would disappear. Hocus poccus

Anonymous
map-marker Dallas, Texas

Sending money

Volcker at sending money using at Walmart by Western Union. I could not find a reason why or they didn't know.
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User's recommendation: fix it.