Western Union
Reviews and Complaints
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Verified ReviewerI want you to send me the history of my account. My name is Valeri Koritarov
Preferred solution: For myself please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company is plain horrible...
The customer support is outsourced = nonexistent. The representatives have zero authority to change or improve their service in any way.
The transactions are often put on hold, and there is no way to move your money any further. It's impossible to talk to someone who makes any sensible decision, and representatives keep sending me the wrong emails. I actually wonder if they can read as none of them was able to spell my name, email, or address correctly. The app does not scan the credit cards at all, and the web page for sending the ID information does not send it to WU and sends it elsewhere.
The bot/human verification applet is very annoying, inefficient, and so obsolete that it reminds me of Windows 95. Overall, the WU DOES NOT value the customer's time, which is a major asset in our lives.
- It could be fast
- When the transaction is stuck it takes forever to get it through
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away by all means if you could...
Fraud
User's recommendation: Just call the toll free number if you have an issue. You can you this process if you want more details about your issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Halifax, Nova ScotiaI want you to send me the history of my account. My name is Valeri Koritarov
WU's "come on" advertisement email. Offer not honored online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI found my money order
Preferred solution: To know if I can use my money order have I reported it lost
User's recommendation: Communication
Name correction
Preferred solution: Correction a name
Daughter not able to pick up money in Louisiana and I have a problem too
Preferred solution: Price reduction
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I dont know why they don true
Company fixed the issue and I have been provided with apology.
Preferred solution: Deliver product or service ordered
User's recommendation: Good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rochester, New YorkDissatisfied customer
User's recommendation: Don’t use Western Union
I have a wrong address when I went to receive money how do I fix it
Preferred solution: I was sent 50$$ from my family and got the wrong address
Service dept employee, hang up the call 3 different times.
User's recommendation: Other then service people, excelent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Phoenix, ArizonaTo find out the name of the bank Western Union uses
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBad services, untrustworthy people. Where is my money?
- Bad company
Preferred solution: Deliver product or service ordered
User's recommendation: Please don’t do it. Once they gets your money and then put you in the murky waters. Your money would disappear. Hocus poccus
Sending money
User's recommendation: fix it.
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